Technical Sales Resume

Title
Technical Sales

Primary Skills
TECHNICAL MARKETING / SALES, OPERATIONS, ENGINEER

Location
US-NY-New York

Posted
Nov-27-08


TECHNICAL MARKETING / SALES * OPERATIONS * ENGINEER

Hands-on professional with over 15 years progressive experience leading successful international operations and technical sales activities for world-renowned Panavision Inc.
* Expertly direct high-impact teams in delivery of services, with a proven commitment to ensuring unsurpassed client support and satisfaction.
* Utilize in-depth knowledge of technical sales to provide vital training to both employees and clients, with a recognized talent for building strong relationships to advance business success.
* Provide strong and confident operational leadership, with expertise in product management, as well as process improvement, new facilities development, and disaster recovery.


Technical Marketing & Sales * Leadership * Client Relations * Communication * Mentoring Organizational Management * Staff Hiring, Training & Management * Financial/Budget Management Process Improvement * Customer Service * Executive-level Meetings * International Experience Relationship Building & Management * Territory Development * Negotiations


PROFESSIONAL EXPERIENCE

PANAVISION INC., Various Worldwide Locations * 1994-Present Leading global designer, manufacturer and supplier of high precision camera systems for the motion picture, television and commercial markets, with annual revenue of $233M.

Director, Camera Operations, New York, USA (2007-Present) Spearhead daily operational activities, supervising 38 reports from 5 departments - Rental Desk, Shipping & Receiving, Ready to Rent, Camera Prep, and Service & Repair. Oversee financial management, including budgeting and purchase approvals, and plan/implement processes to optimize workflow and efficiency. Direct employee-training programs, and provide support for advancement. Meet with department heads to ensure smooth operations, and with VP of Marketing to determine vision and discuss customer feedback or issues. Liaise with on-set crews to troubleshoot problems. Manage employee performance and staff / workload balance issues.

Major Contributions:
* Optimized success by increasing communication between all reporting departments.
* Maximized operational efficiency while minimizing labor costs through department development
* Achieved significant improvements to departmental processes through design of clearly and concisely documented procedures.
* Realized major upgrades in service condition records, providing more accurate information for billing.
* Ensured highest level of client attention, boosting satisfaction and lifting confidence in services.
* Nominated twice for Panavision Presidents Award from a field of worldwide candidates.

Technical Manager/Marketing, New York, USA (2006-Present) Direct all technical aspects of facility, from delivering optimum service to leading client interactions. Ensure maintenance of technical standards and quality, with a focus on consistent improvements. Organize staff and client training / workshops, oversee resolution of issues, and proactively market and up sell equipment and services.

Major Contributions:
* Strengthened company's market position by restoring the confidence of disillusioned client base through hands-on relationship development initiatives.
* Generated valuable impact within a short time, impressing management and resulting in offer to take on Director, Camera Operations position.



STEVEN G. WILLS * Page 2 * sw106c3b@westpost.net



Technical Manager/Marketing, New Orleans, USA (2005-2006)
Contributed to all phases of construction for a new rental and prep facility, as well as staffing and territory development for sales. Upon opening, managed all technical operations, as well as marketing and crew support of productions. Negotiated financial packages with production staff and provided daily services to facilitate production. Oversaw evacuation of staff prior to Hurricane Katrina and ensured safety of facility and equipment; following storm, conducted major clean-up to restore viability.

Major Contributions:
* Expertly directed successful opening of new facility.
* Garnered excellent customer feedback on service delivery.
* Revitalized facility following major disaster - Hurricane Katrina - ensuring return to fully functional activities and reputation as respected rental operation.


Assistant Service Manager, London, United Kingdom (1997-2005) Directed staff of 15 from Camera Service and Repair, Lens Service and Repair, and Ready to Rent departments in daily activities. Allocated work for team, resolved pressing issues, and served as crew liaison during prepping. Independently managed service and repair projects while prioritizing workload to fulfill rental requirements. Served on worldwide location shoots, ensuring proper equipment maintenance and meeting of deadlines. Represented company to production teams, supplying insurance against lost time due to equipment failure.

Major Contributions:
* Played key role in inter-company equipment format cross training.
* Advanced Panavision reputation for unsurpassed international service support.


Additional roles held:
* Camera / Lens Service technician - Cine Europe, London, UK (1994-1997)
* Photographer / Lab Tech - Rooks Photography, London UK (1990-1994)
* Toolmaker / CNC Machinist - Marley PLC, London UK (1983-1990)



EDUCATION & TRAINING
Higher National Degree in Production Engineering South Kent College, Ashford, Kent, United Kingdom ONC in Mechanical & Production Engineering South Kent College, Ashford, Kent, United Kingdom

Gauge & Toolmakers Association (GTMA) Apprenticeship - 5 years

PROFESSIONAL MEMBERSHIP
Gauge & Toolmakers Association (GTMA)

TECHNICAL SKILLS
Toolmaker/Precision Engineer * CAD/CAM/CNC * Opto Mechanical
In-depth knowledge of film production and technology

Certifications
See above


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