UX Researcher or UX Designer Resume

Title

UX Researcher or UX Designer

Primary Skills

Complex project management

Location
US-CA-San Mateo (will consider relocating)

Posted
Jul-10-12

RESUME DETAILS

Collaborative leadership
Training, coaching, mentorship
Multi-role team building

UX Research
* Research results folded into actionable design ideas
* Iterative hypotheses, theories & validations
* Enlightening structured and unstructured data syntheses
* The original "design thinking"

UX Design Practice
* Field and phone 1:1 and group interview & observation
* Remote and lab research
* User models, personas, use cases, story/stories
* Competitive & market analyses
* Heuristic evaluations, card sorts/tree testing,
* Survey design and execution
* Qualitative and quantitative analysis, data visualization
* Process and service design, physical space use, gesture & visual perception
* Prototypes: Balsamiq, Visio, PPT
* Cross-role collaboration
* Economical and human writing and presentation style to all levels

Summary
Promoter of Lean UX in first-round funded organizations and places that think and act like one. Radical innovation through technical advancement and building on emerging meanings.

Professional Experience
UX Designer and Dean of UserZoom University | March 2012 to present
Development, experience design and implementation of value-add University with social media components. Create, write and produce content plus online presentation including video, HTML, visualization.

Strategic UX Researcher | Real Life Research Consulting | February 2011-March 2012
Intuit - Remote and field ethnographic research toward development of cross-platform design principles
VMware (for LEVEL Studios) - Planned and conducted a multi-phase, multi-method UX research for digital media design. Cross-team & project management, recruiting, web analytics, and user model & persona development. Executive stakeholder interviews.
Sabbatical

Sr. UX Researcher | Trend Micro | Cupertino CA | 2006-2011
Proposed and executed recent research on mobility consumerization of enterprise ecosystems. Consumer research revised the user experience strategy for key computer and internet security products. Trained and mentored Taiwan-based UX employees in research methods & principles.

"Trend Community" Manager | Trend Micro | Cupertino, CA | 2008-2011
Administration and development of a thriving Lithium consumer, small business & enterprise community with an informal global, multi-role team. Support, marketing and product development objectives. Concurrent with UX research.

Research Consultant | Habitat for Humanity | Redwood City CA | 2005-2007
In-home ethnographic interviews with full families led to an overhaul of client evaluation policies & process. Trained staff and volunteer interviewers. Pro bono.

UX Researcher | Yahoo! (Search & Marketplace) | Sunnyvale CA | 2005
Ethnographer: online tool use, concepts of authority, reputation and influence, and online/offline behavior.

Microsoft Corporation | 1998-2004
UX Research Contractor | Redmond WA | 2002-2004
New Consumer Products Incubation Conducted the first multi-phase ethnographic study among US families with children informing development of Microsoft Surface. Early large-scale horizontal NUI
Microsoft Game Studios Proof of concept and Playtest lab studies among women and girls
Analysis and reporting on 30K open-ended survey responses, completed in three weeks.

Vendor Account Manager | Charlotte NC; Redmond WA | 1998-2002
Managed 40+ vendors to optimize a $2M annual budget.
Usability research mentorship -- Microsoft Research.
Mary Czerwinski , Eric Horvitz , Susan Wilhite, A diary study of task switching and interruptions, Proceedings of the SIGCHI conference on Human factors in computing systems, p.175-182, April 24-29, 2004, Vienna, Austria

Market Research & Competitive Analysis | NHP | Miami FL; Charlotte NC | 1994-1997
Executed periodic ad/brand awareness surveys with The Gallup Organization and focus groups. Produced Metropolitan Statistical Area (MSA) and comprehensive competitive intelligence reports.

First Career: Broadcast & Media Production
Associate Producer of television ads and specials, industry films, and music videos
Wrote, produced and directed a short mockumentary on $40: Obsessive Self-Expressionism
#1 Arbitron-rated DJ for a top Nashville FM rock station; TV/radio voice-overs and promotion

Education
Software Program Management Certificate coursework University of Washington | 2002
MA Socio-Cultural Anthropology University of California, Los Angeles (UCLA) | 1991
* Thesis: How a single culture uses its homes as tools, transmits familial use patterns
* Lead field interviewer for a major reproductive health study, post-grad
* Research and editing Sick Societies, Robert Edgerton, Free Press
BA Socio-Cultural Anthropology University of New Mexico, Albuquerque | 1982
SE Utah canyon wilderness training Outward Bound | 2003

Professional Activities
EPIC [Ethnographic Praxis in Industry Conference] Board Member, Bay Area anthrodesign event organizer, ACM BayCHI

Certifications

See above

CONTACT DETAILS

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