Senior Technical / Science / Business / Technology Writer Resume

Title
Senior Technical / Science / Business / Technology Writer

Primary Skills
Project Management, Localization Process Management, Client Relations...

Location
US-CO-Littleton

Posted
Oct-21-08


PROFESSIONAL SUMMARY

Creative, versatile Senior Technical Writer & Manager with
17+ years experience producing high-quality, aesthetically
pleasing and easy to use documentation in rapidly growing
environments. Extensive expertise in developing user
manuals, online/web help, web-based documentation, corporate
communications, educational/course materials, marketing
guides and articles. Broad background spans both established
and start-up firms in high-tech, science, healthcare,
education and financial services industries.
* Exceptional ability to rapidly grasp highly technical
subjects and transform complex information into clean and
plain instruction for users at all levels.
* Continuously seek innovative ways to improve processes;
took initiative to implement solutions that saved $20K in
annual printing costs.
* Independent self-starter who thrives in fast-paced work
settings with little to no supervision.
* "Go to" resource who effectively manages multiple
projects and always meets deadlines, despite intense
pressure and aggressive timelines.

KEY COMPETENCIES
Print & Online Help Documentation
Project Management
Localization Process Management
Staffing & Supervision
Training & Education
Single Sourcing
Help Authoring Tools
GMPs
Vendor Evaluation/Selection
Client Relationship Management

PROFESSIONAL CERTIFICATIONS
ISO 9000 Certified Auditor

PROFESSIONAL EXPERIENCE
CAPTARIS, Englewood, CO; 1999 - 2008
SENIOR TECHNICAL WRITER; 9 years
Led 1-4 writers to develop, edit, maintain, translate, and
localize print documentation and online help for leading
document management software product, Alchemy, and its
associated modules. Assumed complete control of 2-4
concurrent projects and served as both individual
contributor and manager. Collaborated on projects with
engineering team comprised of Product/Program Managers and
10+ developers and QA engineers. Performed vendor
evaluations, researched new products, and purchased
authoring tools.

KEY ACCOMPLISHMENTS:
* Staffed and supervised personnel for single-sourcing
initiative consolidating existing documentation into
reusable content for end-user documentation, online help and
training materials.
> Process eliminated multiple authoring tools, made
content readily available to training group, and reduced
time to deliver documentation.
* Spearheaded elimination of printed end-user
documentation, significantly shortening delivery time and
saving $6K annually in printing costs.
* Led reorganization of Alchemy documentation content,
removing 10,000 words, making content easier to read and
use, and reducing translation cost.
* Selected/hired vendor and managed
translation/localization of both software and documentation
into 6 different languages, exceeding quality standards.
* Successfully completed multiple projects for several
development groups during time of increased company growth
and product development. Delivered all projects on or ahead
of schedule, never missing a deadline.

ASPENLEAF COMMUNICATIONS, Littleton, CO; 1996 - 1999
INDEPENDENT BUSINESS WRITER; 3 years
Owned and operated business to produce diverse writing
projects for clients in high-tech, financial services and
education industries.
KEY ACCOMPLISHMENTS:
* Prepared course materials in chemistry, biology,
microbiology, history and other areas for Distance Learning
Systems, increasing student pass rate on ACT-PEP and CLEP
examinations to over 95%.
* Authored chapter on passive equipment for cable
telecommunications engineers certification course.
* Wrote and edited investment strategies for commercial
property underwriting manual used extensively by commercial
loan officers
* Ghostwrote Small Corporate Offering Registration (SCOR)
marketing guide used by over 21,000 businesses, commercial
real estate professionals and global finance consultants to
raise capital for small businesses.
* Ghostwrote self-help book for professional and amateur
golfers.
* Developed Y2K test plans and support documentation for
Colorado Department of Human Services, with little direction
and no centralized project plan. Delivered assignments that
exceeded State Board of Auditors requirements within 4
months, well ahead of schedule.

DISTANCE LEARNING SYSTEMS, Littleton, CO/Portland, OR
1991 - 1998
SCIENCE EDUCATION CONSULTANT; 7 years
Planned and developed high-quality, easy to understand and
accurate educational materials in nursing, science,
mathematics and liberal studies. Staffed and managed writing
and editing staff for nursing and sciences curriculum.
KEY ACCOMPLISHMENTS:
* Recruited, hired and managed staff of nurses and
nursing consultants to develop course materials that
exceeded ACT-PEP and CLEP examination standards for nursing
curriculum.
* Edited nursing course materials, boosting usability and
sales by 10%.
* Produced course materials that increased student pass
rate on ACT-PEP and CLEP examinations to over 95%.

TEACHING EXPERIENCE
Adjunct Professor, Metropolitan State College of Denver,
2008 - Present
Teaching "Introduction to Technical Communication" course to
engineering and technical communication majors

PRIOR EXPERIENCE
From 1989 - 1996, served as Senior Research Scientist at
Zimmer and Biological Scientist at University of Florida

PROFESSIONAL AFFILIATIONS
Society of Technical Communicators, Rocky Mountain Chapter
Managing Editor for award-winning newsletter

TECHNICAL SUMMARY
PLATFORMS: Apple Macintosh, MS Windows
SOFTWARE: Adobe FrameMaker, Quadralay WebWorks Publisher,
MadCap Flare and Capture, DocToHelp, MS Office, Adobe
Acrobat, HTML, HTML Editors, screen capture utilities, iWork
EDUCATION

Northern Arizona University, Flagstaff, AZ
M.S., 1993

Arizona State University, Tempe, AZ
B.S., 1985

Mesa Community College, Mesa, AZ
A.A., 1982

Certifications
See above


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