IT Manager Resume

Title
IT Manager

Primary Skills
IT Manager with experience in project management, consulting management, business analysis

Location
US-IL-Chicago

Posted
Jan-07-09

PMP

CAREER SUMMARY

Information Technology and Project Management - A skilled IT Manager with experience in project management, consulting management, strategic planning, business analysis and process improvement. Have managed teams of 2 to 30 professionals and projects spanning 3 months to multiple years. Experience encompasses web-based application development, package implementation/integration and system enhancements built on .NET, C#, Java, MS SQL Server, Oracle 10g and more. Industry experience includes retailing, banking, manufacturing and professional services. PMP certified, with strong skills in project methodologies and project management tools, including PMBOK, Microsoft Project and SharePoint, CA Clarity, Compuware Changepoint and HP Quality Center. Advanced knowledge of all Microsoft Office products. Excellent written and verbal communications.

A dynamic leader who generates results by combining skill and experience with high energy and enthusiasm. Key skills include:
* Systems Consultation / Evaluation
* Business and IT Strategic Planning
* Strong Analytical / Planning
* Verbal / Written Presentation
* Systems Analysis / Administration
* Financial / Accounting Systems
* Project Implementation / Management
* Performance Management
* Applications Design
* Methodology Development
* Staff Training / Coaching
* Customer / User Support
* Cost Reduction / Savings
* Budget Development / Oversight

PROFESSIONAL EXPERIENCE

AmTrust Bank, Cleveland, OH 2004 - 2008
A regional financial services company and one of the top fifteen home mortgage lending institutions in the United States.

Lead IT Project Manager
Responsible for all aspects of new development and software enhancement projects.
* Managed multiple simultaneous projects for the development and enhancement of the bank's mortgage origination web application. Projects involved software, infrastructure and coordination with internal and external clients to ensure successful implementations.
* Initiated and managed the Project Delivery Redesign effort to improve the methodology applied on all mortgage division IT projects. This effort entailed IT/business client collaboration to streamline how project requests, business requirements and all project deliverables were provided.
* Founded the PM Forum for sharing best practices among all Project Managers in the Mortgage Application Management division.

EntryPoint Consulting, LLC, Independence, OH 2003 - 2004
A start-up information technology services and consulting organization.

Partner
Partnered with the founder of CCAi Consulting (below) in this start-up firm following the closing of CCAi.
* Directed internal operations including accounting and information technology infrastructure along with providing business and technology consulting services to client companies.

CCAi Consulting, Inc., Mayfield Heights, OH 1991 - 2003
An information technology services firm providing software development and project management support to clients in the financial services, healthcare, manufacturing and government segments.

Senior Managing Associate
Managed the e-business consulting practice with responsibility for the installation and support of web-based applications. Led a staff of project managers and consultants and ensured strong partner relationships and ongoing client satisfaction.
* Clients: OfficeMax, Jo-Ann Stores, NationsRent, Alcoa, Bioproducts, Key Bank, Lubrizol, National City, Pinkerton, University Hospitals Health System, eBlueprint and many others.
* Directed internal operations, reduced operating costs through the integration of new financial and professional service automation solutions. Developed enhanced business processes to optimize the values received from the investment in these new applications.
* Designed and developed the methodology for information technology project management employed throughout the firm.
* Delivered e-business strategy consulting to clients in retail, financial and manufacturing.

The Sherwin Williams Company, Cleveland, OH 1988 - 1991
A manufacturer and distributor of coatings and related products.

Senior Business Analyst
* Designed a media purchasing system to control over $40 million in annual retail advertising, reduced internal operating costs by $200,000 annually and reduced effective advertising rates.
* Designed AR system enhancements to improve receivables from over 900,000 paint contractors.
* Developed procedures to standardize all MIS processes and documentation, reducing program maintenance and systems development time for a staff of 50 project managers and developers.

American Greetings Corporation, Cleveland, OH 1981 - 1988
The world's largest publicly owned creator, manufacturer and distributor of social expression products.

Lead Business Analyst
* Designed a centralized customer information system to support all needs for customer information.
* Designed and implemented a lockbox collection system generating annual savings of $400,000.
* Successfully streamlined returned goods processing, achieving a 15% cost reduction.

EDUCATION

Master of Business Administration, Systemic Management
Baldwin-Wallace College, Berea, OH

Bachelor of Arts, Marketing and Logistics
Michigan State University, East Lansing, MI

COMPUTER PROFICIENCY

Operating Systems: Microsoft Windows XP. Linux
Development Tools: MS-SQL Server, Oracle 10g, .Net
Office Software: Expertise in Word, Excel, PowerPoint, Access, Outlook, Visio and Project

Certifications
See above


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