* More than 15 years of professional experience in developing quality training solutions. * Excellent writing and curriculum development skills including presentation, analysis, and problem-solving skills. * Managed On-Demand hosted courses from development through maintenance cycles. * Participated in team development projects, utilizing peer review and project management skills to drive timely completion of training products. * Experienced in developing course content for Virtual, Instructor Led Classroom, Web-Delivered Training, and On-demand Hosted Courses. * Proficient with the following curriculum development tools: PowerPoint Presentations, MS Word, Captivate, and Camtasia. * Marketo.com Application Knowledge, Salesforce CRM Application Knowledge, PeopleSoft Application Knowledge PROFESSIONAL EXPERIENCE Marketo.com, San Mateo, CA 2012 - present Instructional Designer * Responsible for producing eLearning course material including: design documents, student materials, presentation slides, instructor guides, job aids, lab instructions and exercise guides, assessments and certification questions, and course descriptions using the Marketo.com standard development process. * Developed eLearning training materials using the following tools: PowerPoint Presentations, MS Word, Captivate, and Camtasia.
Salesforce.com, San Francisco, CA 2006 - 2011 Senior Curriculum Developer * Managed and maintained our On-Demand Hosted Bundled Training courses. * Developed our Learning Center Model and converted the On-Demand courses to that new format. * Responsible for applying all applicable New Release Features to the On-Demand Training Courses. * Developed course content for instructor led classroom, web-delivered training, and on-demand hosted courses. * Responsible for producing quality course material including: design documents, student materials, presentation slides, instructor guides, job aids, lab instructions and workbooks, assessments and certification questions, lab setup guides and course descriptions using the salesforce.com standard development process and templates. * Managed the production and release the course material. * Insured proper quality eLearning product delivery. * Experience in working with product development organizations, as well as internal technical support, consulting and other customer facing resources. * Worked with instructors to ensure successful delivery by a worldwide instructor team.
ApexIT Consulting, Discovery Bay, CA 2004 - 2006 CRM Senior Consultant * Developed Query/Crystal Training materials for a large Financial Institution * Designed training plans and curriculum for Sales, Order Capture, Support, Field Service, and Help Desk modules of 8.0 - 8.9 CRM, as well as for Train the Trainer sessions relating to Sales, Order Capture, Help Desk, Support, and Quality Management. * Conducted Train the Trainer for 20 persons, to support training of 2,000 employees. * Developed test plans and scripts. Managed testing cycle for several major implementations. * Served as Functional Test Lead for system and unit testing of PeopleSoft CRM modules. * Played key role on internal PeopleSoft marketing project. Part of team that developed and delivered use case business process flow outline for marketing department's PeopleSoft CRM.
* Facilitated business process design, analysis, and improvement for Marketing, Sales, Support, and Help Desk. Provided post-functional and technical support for major clients. * Assisted with implementation of CRM Sales Module and associated problem resolution. Worked on testing cycle, and participated in upgrade patch process.
Optimum Solution Group, Discovery Bay, CA 2003 - 2004 CRM Curriculum Designer / Trainer / Training Lead * Designed training plan, training strategy, and the training schedule for large reporting software company's CRM system. * Designed training curriculum for large reporting software company's CRM system. * Developed several training curriculums, both instructor and student manuals. * Arranged and delivered training on Support, Sales, and Help Desk modules. * Conducted multiple live webcast classes for remote employees.
Danet, Inc., Discovery Bay, CA 2003 - 2003 CRM Functional Implementation Lead * Project Lead for implementation of CRM Sales Module. Compiled and authored requirements, led meetings and coordinated implementation team. * Designed sales and marketing configuration documentation for project specification phase.
Rapidigm, Inc., Discovery Bay, CA 2003 - 2003 CRM Functional Implementation Lead * Directed CRM Quality Management team from fit-gap through go-live project phases. * Authored test scripts and plans. Designed configuration documentation. * Assisted with coordination of conversion process to resolve module defects. * Conducted training of marketing team on marketing module functionalities. * Team Lead for Sales and Order Capture modules. Gathered requirements, carried out fit-gap analyses, and coordinated design, development, and deployment phases for both modules. PeopleSoft, Inc., Redwood Shores, CA 2000 - 2003 CRM Functional Instructor * Instructed CRM functional classes for various modules, including Marketing, Sales, Support, Help Desk, Field Service, Collaborative Selling, Financial Services, Communication, and Insurance. * Prepared course materials and served as CRM subject matter expert. Approved course materials for inclusion in each module's student and instructor guides. * Assisted with development and delivery of CRM functional five-day bootcamp, comprising Sales, Marketing, Support, Help Desk, and Field Service for employees, partners, and customers. * Worked closely on curriculum development and customized classes for clients.
AEKO Consulting, County of Alameda, Oakland, CA 1999 -2000 PeopleSoft Senior Consultant * Worked with company and county personnel on fit-gap analyses to facilitate integration of county's legacy systems and PeopleSoft modules. Developed and proposed modifications * Prepared functional and technical requirements. Managed test phases. Created all program documentation. Coded various modifications using PeopleTools. Designed test scripts. * Assisted with development and execution of asset management conversion program.
PeopleSoft, Inc., Redwood Shores, CA 1997 -1999 Global Support Analyst (1998-1999) * Main customer contact for Asset Management versions and database platforms. Researched and resolved customer issues. Maintained problem tracking database.
Quality Test Engineer 1997 - 1998 * Managed team of test engineers in testing of eight database platforms. * Developed SQA scripts and test scripts for functionality testing procedures. * Prepared product plans, including test cases and incorporating ISO 9000 requirements. * Conducted consultant training in variety of areas, including SQA Robot.
Sanmina Corporation, San Jose, CA 1996 - 1997 Senior Financial Analyst/Reporting Accountant * Prepared consolidated financial statements for 11 plants plus several divisions and subsidiaries. * Planned and led conversion from legacy Praxa system to Oracle Manufacturing system. * Formulated budgets and forecasts. Developed standard cost data with variance analysis.
EDUCATION & CERTIFICATIONS B.S. in Accounting, California State University, Sacramento, CA 1990 Certified Public Accountant (1994)
PROFESSIONAL DEVELOPMENT AND TECHNICAL SKILLS Marketo.com Application Knowledge, Salesforce CRM Application Knowledge, PeopleSoft Application Knowledge Specialties: eLearning, Captivate, PowerPoint, MS Word Templates, project management, Office 2007/2010, instructor-led training, virtual instructor-led training