SENIOR SYSTEMS ENGINEER Resume

Title
SENIOR SYSTEMS ENGINEER

Primary Skills
Senior systems engineer, Exchange Administrator, Domain Administrator

Location
US-IL-ITASCA

Posted
May-28-09

STEVE JOHNSON
EXECUTIVE SUMMARY:
• 10 years of experience within the information technology industry in various capacities, ranging from Senior systems engineer, Exchange Administrator, Domain Administrator, Share Point Portal 2003 Administrator, Exchange Policy Orchestrator Administrator (Virus Protection for 13 OIFO Field Offices), MOM 2005 Administrator, EAS Administrator, LCS Administrator, and PKI Admin
Lead for Internet Gateway Reporting, Monitoring, and Solutions, Lead for CITRIX Printer support, lead for ULTRABAC DC Backups, TSM Restores (IBM), BlackBerry 4.0 Administrator
Provided support for Exchange NT/2000/2003 migration, Active Directory Roll Out, NT Domain collapse using the Microsoft Active Directory Migration Tool (ADMT), rollout of NetIQ Apps Manager and Microsoft Operations Manager (MOM)
• 10 years providing technical, end-user support for workstations and applications, using REMEDY Software to track all issue's whether Server or Client.
• 10 years providing installation, administration, and support of Microsoft Windows (NT, 2000, 2003, 2008) server environments.
TECHNICAL SKILLS & CERTIFICATION:
High-level Overview:
Possesses 10 years of Technical experience supporting Windows Networking Environments, Exchange 5.5, Exchange 2000, Exchange 2003, Exchange 2007

Providing highest level of support for Veterans Health Administration National Systems
Steve has extensive experience working on the largest Windows Network in the Country supporting 270 sites, 575 Windows 2003 Servers, 250 SMS Servers, 150 Domain Controllers, and 300,000 Mailboxes. Steve has been an Employee of Nortel Government Solutions (NGS) since 2001

Management Tools:
Exchange Administrator, Exchange Systems Manager, Exchange Management Console, Exchange Management Shell (Power Shell) Active Directory Users and Computers, Active Directory sites and services, Active Directory Domains and Trusts, MMC's, SMS 2003 Remote, Dameware, Terminal Server, Cluster Administrator, Remote Desktop, McAfee Exchange Policy Orchestrator, Adsi Edit, MfcMapi, Ldap, Mdbview, MOM 2005 Management Console, Enterprise Blackberry Management Console (BES), Ultrabac Management Console, Backup Exec Management Console, SharePoint Server 2003 Management Console, MOSS (Microsoft Office SharePoint Services) Management Console, SQL 2005 Management Console, IBM TSM Management Console

Software:
Microsoft SUS, Ultrabac, Backup Exec, McAfee Netshield, McAfee Virus Scan, Trend Server Protect, Trend Scanmail, Blackberry 4.0, MOM 2005, LCS 2005, EAS 4.0, PKI (Public key Infrastructure) RMS (Rights Management Server), TSM (Tivoli Storage Manager) , Citrix, IIS 6

Certifications:
• Microsoft Certified Systems Engineer- MCSE 10-1736821, Microsoft Certified Professional +Internet
• Microsoft Windows NT Server 4.0
• Microsoft Windows NT Workstation 4.0
• Enterprise Networking Essentials
• Internetworking with TCP-IP on Windows 4.0
• Internet Information Server 4.0
• Microsoft Windows NT Server in the Enterprise
• Microsoft Windows 2003 Server
• Microsoft Exchange Server 2003
• Microsoft Windows Server 2008
• Microsoft Exchange Server 2007






NORTEL GOVERNMENT SOLUTIONS Feb 2001 - Present
Senior Systems Engineer
• Supported Windows NT/2000/2003/2008 - Supported Server issues such as health of systems using event viewer, performance and reliability monitor, LAN diagnostics, Memory diagnostics, Systems diagnostics, Performance diagnostics (including reports) and TechNet.
• Excellent Experience with Exchange 5.5/2000/2003/2007 - provided tier 3 support with issues like moving Mailboxes, Exmerges, creating Universal Distribution and Security groups in Active Directory, adding users and group managers making sure group managers were able to manage the groups regardless of their location including cross Domains
• Monitored and addressed MOM Exchange alerts such as low disk space warnings, high RPC connections, MTA and Information store warnings and errors, Cluster errors on Exchange Servers etc
• Monitored MOM alerts regarding ULTRABAC Domain Controller System state, SysVol Backup failures responsible for resolving the issues on the DC Servers. (150 DC's)
• MOM 2005 --Monitored MOM alerts for a variety of issues relating to Exchange, Domain controllers, BES Server, Sharepoint (SPS) issues and provided solutions.
• Utilized NetIQ Applications Manager by monitoring and providing solutions for the application in a variety of scenarios.
• Troubleshot Backup issues and failures for Exchange Servers using Veritas Backup exec management console and the installations of newer versions.
• Troubleshot Backup issues and failures for Domain controller Servers using Ultrabac management console.
• Installed and supported Trend scan mail on Cluster nodes for Exchange Servers and upgraded to newer versions when available.
• Provided support for virus protection (Trend Server Protect) on Domain controllers from management console.
• Utilized McAfee for Virus protection on Workstations.
• In charge of Netshield (Exchange Policy Orchestrator) for 13 Office of Information Field Office Workstations (5000+) making sure Engine updates and Dat files were pushed out in a timely matter from the Admin console, and making sure the correct Exchange exclusions remained in place after Exchange Server updates for security and performance reasons.
• Provided BES Server support, provided activation for new users on Blackberry 4.0, sent and received issues for users, upgraded to newer versions of device and completed general troubleshooting responsibilities.
• Worked on RMS by providing user support for installing Rights management client for restricting copying/printing/ forwarding of Exchange mail.
• Provided user support for the installation of the latest version of Exchange archiving solution (EAS) and troubleshooting.
• Provided user support for Live Communication Server (LCS 2005) installation and Office communicator enabling rights in Active directory and provided documentation for how to use LCS
• Responsible for making sure multiple SharePoint Portals (SPS 2003) and sites were accessible to members of group sites, added users to existing sites, created several new sites for different groups, and troubleshot IIS problems.
• Provided the special MS Sharepoint portal with all kinds of productivity shortcuts, templates, technical references, etc., which I freely shared with my colleagues to increase morale and help the Team's productivity.
• Administered 2 Server Citrix printer farms (100 Printers) installing PCL5 PCL6 and Post script drivers for new printers making sure remote users were able to print.
• Assisted the TSM Team with Government Investigation Restore's (IBM Tivoli)
• Monitored Internet Gateway Servers with multiple virus scanning levels ensuring there were no queue buildups.
• Supported user PKI install and helped users install on Blackberry devices and publish to the GAL.
• Other: Worked to solve all issues: Server, Administrative, MOM Alerts or User tracked by REMEDY Software.
• Other: Leading REMEDY Ticket closer (Tier 3) for CIS (Core Infrastructure Services) Department of Veterans Affairs since 2001
ENVIRONMENT: Exchange and Directory Infrastructure, Active Directory, Supported Windows NT/2000/2003/2008, Worked on Clusters, Experience with Exchange 5.5/2000/2003/2007, Backup Exec, UltraBac, Trend Scan Mail, Trend Server Protect, McAfee Netshield, McAfee Virus Scan, Blackberry 4.0, WINS and DNS, MOM 2005, NetIQ Applications Manager, RMS, EAS 4.3, LCS 2005, SharePoint Portal 2003, PKI (Public Key Infrastructure).

Gallagher Mechanical Corp., Chicago, IL Jan 1999 -- Jan 2001
NT Systems Engineer
• Experienced in installing, configuring, and supporting Win NT 4.0 on a TCP-IP Network.
• Maintained and developed a PDC in a 3 Server environment that included 30 users.
• Troubleshot and maintained all Workstations, laptops, and LAN Printers, and RAS connections for sales force.
• Worked with Exchange 5.5, and Microsoft back office

REFERENCES:
• Available upon request.

Certifications
See above


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