20 yrs of experience designing, implementing, maintaining and troubleshooting IT Digital networks
with over twenty years of hands-on experience designing, implementing, maintaining and troubleshooting IT/Telecom Digital networks for major telecom providers as Technician, Supervisor and Manager of both Inside and Outside Central Office; and eight years as Senior Engineer and Manager in software/hardware verification lab, sales support and customer support with leading technology vendors.
TECHNICAL EXPERIENCE Comprehensive background in digital IT/telephony, theory, configuration, actualization, trouble diagnostics and sustenance, with practical experience in the following:
SONET (VT1.5 - OC192) DWDM (Nortel, Fujitsu) ATM (x)DSL Fiber to the Home TDM (DS0, DS1, DS3, etc. GR-57 Voice / Data Services DS0 DDS EPON ROADM GR-303 Concentration GR-008 DLC Proprietary Interface groups Cisco IP - layer 2/3 GPON LAN / WAN OSI Stack encapsulation G.709 OTN Digital Wrapper RPR (Resilient Packet Ring) Cisco Voice (VoIP) Perl scripting (w/TK)
CURRENT POSITION BLACK BOX NETWORK SERVICES - Fort Bragg, NC 2006 - Present Transport Engineer Contracted to perform deployment of and on site support engineer for all digital technologies with a primary focus on Dense Wave Division Multiplexers and Fujitsu Optical ITU-T G.709 Digital Wrapper DWDM networks and all SONET transport networks (OC3 - OC192) carrying core data, voice and video traffic. Assist with all access services which include all Legacy TDM technologies, as well as data switching and routing; utilizing related professional certifications in asynchronous technologies.
PREVIOUS AREAS OF RESPONSIBILITY CALIX NETWORKS - Petaluma, CA 2001 - 2005 System Engineer/Customer Service Provide online and onsite support for complex digital networks, Work directly with customers to provide training and trouble analysis for live networks providing voice, video, and data services, Recreate and simulate customer issues in the CS lab or on-site in order to develop solutions for problems, Act as liaison between customer and engineering when unique and difficult technical problems surface in the field, design, develop portable Perl scripts for customer use. Integration Engineer Design Integration/Verification Testing for new DLC network configuration featuring GR-57 services over a proprietary copper concentration design; Developed and executed test strategy, test plan, and test cases for measuring compliance with Telcordia GR-57, GR08, GR303 standards, VF parametrics, engineering specifications, and marketing requirements; Work closely with development team when new features and/or bug fixes are introduced into new software loads, develop Perl scripts for automating test cases and general parsing.
NEXT LEVEL COMMUNICATIONS (now Motorola) - Rohnert Park, CA 2000 -2001 Senior Applications / Sales Engineer Installation of equipment, Test and troubleshoot ADSL, VDSL services delivered on new first office applications (voice, high speed data, digital video from multiple sources), Trained customers on emerging technologies, Respond to RFI, RFQ, RUS bids, Prepared budgetary and final quotes, Built quick quotation tool, business model tool in MS Excel, Prepared competitive analysis reports, and provided technical support for sales team, Assisted customer engineers with custom network design, Provided technical assistance and product demonstrations at trade shows, Trained new personnel on technology and product line, Reviewed technical documents for accuracy and clarity.
ALCATEL USA (formerly DSC) - Petaluma, CA 1997 - 2000 Senior System Engineer, Manager / Verification Lead engineer / Manager for department, Developed and executed test strategies, test plans, and test cases for new features, and regression testing on access platform Litespan 2000 and Litespan 2012, Interoperability testing between Litespan access products and AT&T DDM 2000, Responsible for specification and purchase of shared resource test equipment, Provided technical assistance and guidance to junior test engineers, field service personnel, software development personnel, and technical writing team, Worked closely with software development teams while integrating new features, maintenance patches, and bug fixes.
BELLSOUTH TELECOM - Miami/Ft. Lauderdale/Boca Raton, FL Project Manager /Field Manager / Supervisor - Digital Technologies Managed several projects concurrently - consistently meeting deadlines and budgetary requirements, Trained technicians, managers, and engineers on new digital technologies, Supervised team of 25 technicians responsible for installation, turn up, and maintenance of all digital networks in Broward County, Florida, 24/7, Developed back-up and restore software for broadband network terminals, Provided technical support to outside plant engineers, Handled irate customer issues, Local technical liaison between customer and Florida Public Service Commission analyzing and resolving complex customer problems.
EDUCATION BBA - Florida International University - Miami, Florida 1988
CREDENTIALS Full U.S. Government Secret Security Clearance Current U.S. Passport CCNP