Project Manager Resume

Title

Project Manager

Primary Skills

9 years work experience in IT service industry

Location
US-IL-Glenview

Posted
Jun-15-12

RESUME DETAILS

Professional Summary

A Successful Project Manager with nine years work experience in IT service industry, handling multi-disciplinary teams of varying sizes. Have extensive knowledge and experience in Insurance domain, using which acquired the prestigious FLMI designation to further my business excellence. Have comprehensive expertise in working for projects that involve all the phases of Software Development Life Cycle. Proficient in people management skills with quality centred approach in delivering complex applications for Healthcare and Credit card domains also. Excellent team-building, mentoring, and leadership skills with profound experience in working for multiple geographies like USA, UK and India. Highly Customer centric and proved my excellence by performing roles at Organization level in Quality, Learning & Development, New business and proposals, recruitment and consulting.

Technical Proficiencies & Skills

DB2 COBOL Windows Change Management
IMS-DB JCL OS390 iChange PeopleSoft
Oracle C Pro*C Planning & Resource management
IDMS Delta Java Billing & Utilization
ADSO Mainframe tools Mercury Quality center Configuration & Control
Metrics Presales Audit & Compliance Quality Assurance

Experience Detail

iGATEPatni Corporation, Sept 2010 to Nov 2011, Chennai
iGATEPatni is a global IT services Organization

Project Manager, GE-Retail Finance, Backend Applications

Managed eight applications and ensured timely delivery of build and run activities of the same with a team of twenty five people
Actively focused on account level growth and revenue generation for GE-RF
Ensured quality and compliance of all deliverables, interacting with customers during project kickoff, presales and monthly account level updates
Team building and grooming by active participation in account level innovation, knowledge management, training, award and initiatives
Accountable for timely availability of project status report and metrics.
Projects were selected for external audit as part of CMMI level 4 and successful in all aspects of audit and compliance.
In charge of regular adherence to SLA and managed billing cycle adjustment on a monthly/weekly basis to seek effective resource utilization
Involved in organization level additional initiatives related to recruitment and CSR activities
Showed expertise in collecting domain news related to GE and credit card industry in organization level Knowledge portals
Accountable for the assessment of team leads and team members for GERF-Backend applications by setting specific achievable goals and objectives
Established the project plan, Statement of Work, metrics, risk assessment and classification module, Business continuity plan, disaster recovery, defect prevention and backup plan for all applications
Adhered to GE and iGATEPatni quality models by configuring documents and templates in GE libraries, Patni-KM gateway and implemented various quality/change management methodologies using PPM, PeopleSoft, SVN tools.
Milestone triggering and budgeting on a monthly basis for all applications
Established Adherence to GE guidelines and SLA focusing on OTD (On time Delivery) and FTR (First Time Right).

Critical Applications

Recovery Management System (RMS NG - New Generation) is built on AS400 technology to perform the activities required to recover the unpaid money from highly delinquent credit cardholders for GERF. Ensured delivery of all Project Requests (PR) and also provided production support by monitoring batch jobs

GERF-Settlements acts as a front-end collecting, processing and routing mechanism for sales and return transactions that take place at retail outlets across US and Canada. Adjustments initiated to correct the processing errors are also processed by this system. The application is critical due to volume of data and from business perspective

Tata Consultancy Services Limited, Apr 2008 to Mar 2010, Chennai
TCS is a global IT Services, business solutions and outsourcing company that has recently crossed 10 billion dollar revenue

Project Leader, AXA-PPP Healthcare, CREST Support
Established and Managed CREST support with a team of 10 people
Evaluated incident priority and managed resolution by assigning tasks to the team to ensure SLA compliance
Handled critical incidents enabling senior team members in providing permanent fix - online/batch as a problem log in R11
Allocated more tasks on permanent fixes and also in review so that issues are brought to a complete fix reducing recurring tickets by hundreds
Handled low priority incidents enabling junior team members in providing temporary data fixes known as DMLO, Online screen transaction user education, Code fixes
Ensured Project Quality Assurance as part of CMMI level 5 compliance
Conducted Internal Audits as part of organizational internal auditor role
Customer Satisfaction Index for AXA Crest support was 100% for all the quarters

CREST Development, AXA-PPP Healthcare

Handled Project Requests(PRs) with a team of 5 people from June 2007 to April 2008
Developed and maintained the application and the entire SDLC of System
Allocated the tasks after analyzing the complexity of PRs and enabled the team to resolve PRs
Conducted and Faced internal audits as part of ISO and CMMI Compliance
Responsible for assessment of the team and assigning goals to various team members
Ensured change management through tools like star team and mercury quality centre

Tata Consultancy Services Limited, Aug 2006 to June 2007 2010, Hartford, CT
Project Leader, Cigna Healthcare

* Lead a team of 4 people and responsible for the deliverables of entire PREVISE application for CIGNA
* Regularly conducted meetings to ensure that the team is in synch with dynamic changing requirements
* Attended client meetings and business team analysis sessions and transferred the knowledge to the team
* Conducted detailed walk through and brain storming sessions to understand business requirements
* Analyzed existing system and modified that according to specific serious healthcare conditions.
* Ensured Quality assurance by testing the entire PREVISE predictive modelling and risk scoring system
* Reduced the defects and recurring problems by creating tools
* Assigned specific test scripts to team based on team member experience
* Ensured defect tracking and defect log maintenance
* Created training repository with training and certification details

Significant Accomplishments

Got numerous appreciations for testing and maintaining the complex system, from various levels of client managers and TCS Business Relationship Manager
Appreciated as one with -best understanding of the system- as many extra initiatives to impart knowledge to clients was undertaken by me
Had developed tools and prepared mainframe reference manuals for clients and was appreciated as -exceptional and pleasure to work with- for the same
Played a major role for revenue increase to TCS as the application was highly critical and requirements were more random and complicated

Tata Consultancy Services Limited, May 2006 to Aug 2006, Seattle, WA
Module Leader, SAFECO

The commercial auto is a part of commercial package policy that offers coverage for liability, physical and property damages. Safeco offers business auto policy, garage dealer policy and garage keepers` policy
Had received numerous appreciations from clients about my knowledge in premium processing and pricing
Provided extensive documentation and knowledge sharing to the offshore team through Video/Tele conferencing
Established the offshore team

Tata Consultancy Services Limited, Jan 2006 to Apr 2006, Desmoines, IA
Onsite Coordinator, Principal Financial Group

Estimation and assignment of tasks to offshore team after understanding requirements
Prepared use cases and test plans, entity relationship diagram, data flow diagram.
Delegated the design and construction of programs and testing
Bug fixing and root cause analysis
Implementation plan and executing the same with version maintenance using work bench.
Conducted Quality reviews to ensure, compliance of the Quality Management System to CMM Level 5 standards

Other Projects

Team member, PFG Claims, Chennai, May 2005 - Dec 2005
Team member, Standard Life Assurance Company, Feb 2004 - May 2005
Initial Training Program in TCS from Nov 2003 to Feb 2004

Domex e-Data Private Limited, July 2002 to June 2003, Chennai
Domex is an offshore knowledge management service provider

IT Technical Writer/Indexer

Client Geographies: UK, US, Japan Technical Writing divisions and google.com
Supply indexed scientific documents to various search engines like Google for research purposes.
Technical writing and Indexing achieved using XML based tool. This helped search engines to map and retrieve articles in web based and Internet applications.

Achievements & awards

* Our team was awarded quarterly Star award for business query support, iGATEPatni- Apr 2011
* Our team was awarded monthly star award for peak performance, iGATEPatni - Jan 2011

Individual awards

* On the spot award for Key role in Insurance focus group, TCS- Aug 2009
* Award of Excellence for FLMI, TCS - July 2009
* Maximize your learning award - For training provided at organization level, TCS- May 2009
* Service commitment award , TCS - 5 years- Feb 2009
* On the spot award for completing ALMI, TCS - Sep 2008
* DB2 certification and award for excellence, TCS - June 2008
* Beyond the performance award, TCSL - Jan 2008
* Service commitment award - 3 years, TCS - Aug 2007
* Best Process Improvement Proposal Award, TCS - April 2005

Miscellaneous awards

Awarded letter of appreciation by Honourable Former President of India, Dr.Kalam and Honourable former Prime minister of India, Shri. Vajpayee for my poems
Poems were selected and published in books and CD by poetry.com
Won Silver medal in National talent search exam and GK talent exams
Participated and won many prizes and awards in cultural and sport events in school and college and TCS cultural events

Certifications

DB2 UDB v8.1 certified
Loma certified for 10 exams to acquire FLMI, June 2009
Brain bench certified in Mainframe and SQL concepts

Education

* Bachelor of Engineering, Computer Science, University of Madras, 2002

* Fellow Life Management Institute, LOMA, 2009

Certifications

See above

CONTACT DETAILS

You must be logged in and have a current resume access subscription. Login or Register »