Change management, including new software, hardware virtualization, Process and service-related deliverables
US-GA-Atlanta (will consider relocating)
Director of Internet & Telecommunications Services AMC, Inc. 2006 - present Manage company telecommunications, technology and maintenance budget of over $1,100,000 and technology sales revenue budget of over $500,000
Participate in tactical and strategic IT planning initiatives, including life-cycle management, capital expenditures and senior management presentations.
Enhance employee productivity and job satisfaction by performing quarterly reviews, feedback sessions, lunch and learns, new employee orientations, coaching and training
Change management, including new software, hardware, virtualization, Process and service-related deliverables.
Via direct reports, manage local and long distance and data carrier contracts, technical sales, infrastructure and cabling and internet customer service.
Manage website developers, software programmers, content manager, customer service coordinator, technical contractors, vendors, technology consultants, and the technical sales and support team
Manage technology, website and telecommunications projects, project teams, and functional teams, including cross departmental projects
End-to-end management of company website re-designs and launches, including discovery, field studies, focus groups, development, content management implementation, training, communication, marketing, tracking and reporting, and budgeting.
Track metrics on three websites, various social media platforms, and email marketing and report on a regular basis
Manage ongoing search engine optimization (SEO), banner advertisement tool, and digital dashboard reporting of company websites
Managed deployment of microsites and tradeshow sites including Lightfair International, ICON Honors and Atlanta Convention Center at AmericasMart.
Research and implement new content management systems (CMS) when appropriate
Maintain fix list and development requests, prioritization, and budget.
Implement and manage initial and end-user testing and quality assurance processes.
Responsible for managing and tracking projects to enhance or develop custom software applications, including customized modules for customer relationship management (CRM) software, logistics applications, tradeshow sales tools, online floor planning, publishing applications, registration applications and barcode scanning.
Technical Specialist AMC, Inc. 2001 - 2006
Supervised company Help Desk, Technology Services Coordinator, Cable Technician and multiple vendors.
Responsible for technical support and content management for company website.
Managed all telephone and internet installations for tenants.
Performed programming changes in PBX software and voicemail system.
Coordinated employee training on software applications.
Technology Services Department Coordinator AMC, Inc. 1998 - 2001
Responsible for technology department daily processes including accounting requests, billing, help desk and sales support.
EDUCATION University of Georgia - 1998, Bachelor of Arts Degree
Georgia Tech College of Management - 2006, Executive Program in Global
Project Management Certification - 2009, Project Management Professional
ASSOCIATIONS Microsoft Project User Group (MPUG) Project Management International & Atlanta Group (PMI) Technology Association of Georgia (TAG)