Worked with Sharepoint 2007 / 2010 to create web portals, intranets, communities and workflow based applications
US-NY-New York (will consider relocating)
Provide companies with Project Management and ITIL Assessment and Implementation skills. Development tools include Agile and Waterfall. Main focus is in the area of Network & Systems Management (NSM) and the integration of NSM tools to meet the needs of IT Service Management. Well versed in supplier management, CMDB Design & Construction, Configuration, Change Management; as well as Service Desk, Incident, and Problem Management. Skilled in organizational change management - helping large groups, departments, or units deal with the headaches of adoption of new processes. Worked with Sharepoint 2007 and 2010 to create web portals, intranets, communities and workflow based applications. Experience with different SFA/CRM solutions like Siebel, Salesforce, ACT, SugarCRM, Microsoft Dynamics and SAP contact management. Front ends/ dashboards included Information Builders, Tibco, Microsoft and Jaspersoft. Varied experience as a project manager working with large companies helping them assess and implement various aspects of ITIL including providing ITIL Awareness Workshops (Change Management, Configuration Management, CMDB Design & Construction), ITIL Process Re-Design and supplier/software/hardware procurement and contract negotiation. Project leader on various ITIL assessment & implementation projects and over 15 years experience in LAN/WAN technologies.
• Enterprise IT Security Risk Assessment Audit • Project Management using Prince2 and PMP methodology • 3rd Party Independent Compliance Certification and Compliance Attestation • Security Compliance Readiness & Preparation • Application/Network Security Assessment & Audit • CRM spec gathering and implementation • Business Continuity / Disaster Recovery Planning & Testing • Incident Handling Planning & Testing • Information Security Polices, Procedure, Standards, and Guidelines • Peoplesoft/ Oracle ERP system analyzing HR and Payroll • IT Governance • Development of IT Policies, Standards, & Guidelines • IT Security Penetration Testing • Technical Writing & Document Development • 3rd partySupplier relationships based on negotiated SLAs. • Network / Host Based IDS Administration / Monitoring • Windows Vista/ 2003 Server Administration & Support • SOX 404, HIPAA, SAS70, PCI, ISO 17799, BS 7799 • VMWare Systems Designing, Planning & Support • Internal & External Independent 3rd Party Audit • IT Security Project Management • Security Computer Crime Forensic Investigation • Develop Information Security Policies Framework • Security Products Evaluations / Testing • Black Berry (Black Jacking Attacks) Security Audits • Active Directory (GPOs, OUs) Access Control Audits • Internal IT Workflow / Change Control Planning and Audits • Strong Knowledge & Best Practice in 10 Security Domains • SAAS and Cloud Computing EMPLOYMENT HISTORY:
SIEMENS ENTERPRISE COMMUNICATIONS, ISELIN NJ 8/2008 to Present Project Manager/ITIL Consultant for clients including Target,Johnson Controls, and Wells Fargo. Project Manager delivering IT Services Management (ITSM) solutions based on ITIL best practices that focused on people, process, products and technology perspectives of providing business solutions within the IT infrastructure. Service tools included Clarify, HP Openview, Remedy, Siebel, SalesForce and Sharepoint. These solutions were successfully delivered within budget and on time to several public and private sector organisations. Developed and delivered solutions that assess, plan, architect and design, and implement solutions for enterprise wide heterogeneous IT environments to meet business requirements. These solutions included Change and configuration management, incident and problem management, capacity and performance management, supplier management, cost and risk management, and include:
• IT Systems Architecture Planning • Supplier Management and Performance Analysis • Business Based Capacity Planning Methodology • Data Center Consolidation • Effective Storage Planning, Migration and Data Modeling
BEAR STEARNS, NYC, NEW YORK 6/2006 to 7/2008) Project Manager Project Included Firewall Implementation & Support Performed Risk Assessments for their IT Firewall Infrastructure, Web Servers, and Online Business Application. Re-Engineered Internet Firewall and DMZ Network Security Infrastructure with add-on deployment of ISA 2006 Reverse Proxy Firewall. Developed Disaster Recovery Planning and Testing Documentations. Provided technical support and end-user training to internal and external customers on network, software, and computer systems.
TOYOTA MOTORS, BRUSSELS BELGIUM ( 2/2005 to 4/2006) Sr. ITIL Consultant Scope Included Policy Development, Developed IT Security Policy Documents, including Security Polices, Procedures, and Guidelines for internal clients.
ACCENTURE, NYC NEW YORK (4/2002 to 12/2004) Project Manager/ Sr. ITIL Consultant Performed IT Infrastructure Security Polices Risk Assessment / Gap Analysis Audit. Reviewed client corporate IT and Security Polices, Procedures Standards and Guidelines. Performed document-driven and interview-driven security gap analysis risk assessments and audits for client technologies solutions. Created technical Control Matrix, technical Gap Analysis Assessment Reports for each technology department. Worked with different SFA/CRM packages including SalesForce, Siebel, TeamLab, Microsoft CRM and customized in-house packages. Clients included global advertising and digital media enterprises like Ogilvy & Mather, Saatchi & Saatchi, WPP and Publicis.
PHILIPS LIGHTING, ANDOVER MA (8/1997 to 2/2002) Project Manager/ITIL Consultant Consultant. Responsibilities included Firewalls, Network and Systems Infrastructure Support & Risk Assessments Audits. Managed customized, secure Intranet/Extranet Application & Messaging Solution Development & Implementation with a team of 40 resources. Managed IT Infrastructure Projects for Design, Install and Upgrade for various divisions. Designed, owned and managed the business analysis, development, policies, procedures, controls and standards in support of technology solutions, hardware, software development, infrastructure and support.
Filled the role of business/technology liaison, tasked with discovering, articulating and driving the strategy and tactics of the global technology solutions with both senior business leaders and the technology teams. Established a consistent business analysis process for gathering, understanding and time/resource sizing of business needs. Conceived, designed and led a team to build and deploy an internet news delivery product. Conceived, architected, developed and deployed a ERP/CRM data warehouse client coverage solution. Provided functional knowledge for the development of help desk system, customer relationship management system, expense tracking application, IT changes control process, library management, project management, human resource management system and purchase management system.
KPMG, NYC NEW YORK (1/1996 to 6/1997) Messaging nad Compliance Consultant Work Included expert level advice on enterprise messaging systems, network and systems infrastructure Support & Risk Assessments Audits
Compliance- (Internal Security Auditor) - Provided expert consulting services to clients in risk assessment focusing on PII. Interacted and communicated with the clients and external auditors
NYNEX, NYC NEW YORK (8/94 - 12/95) Worked as a IT consultant to manage network/ Lotus Notes servers, write different applications. Performed all aspects of IT administration and Support on Novell and OS/2 servers, Firewalls, Network Cisco Routers, Switches, and Critical Servers.
Managed and monitored enterprise network LAN/WAN corporate network, 75 productions servers, and 50 plus ISDN and Frame Relay communications link connections connecting 3 remote locations.
BANKERS TRUST/DEUTCHE BANK, NYC, NEW YORK (2/90 -- 7/94) Network and Systems Infrastructure Administration and Support Managed and maintained Novell network and systems operations and performed daily routine IT administration tasks. Maintained Lotus Notes on OS/2 servers and Windows clients and created specific applications based on specific in house requirements. Provided 3rd level technical helpdesk IT supports to end users. Developed and updated technical documentations and network diagrams. EDUCATION AND PROFESSIONAL: MA Economics- Northeastern University, Boston USA BA Economics- St Xaviers College, Bombay India ITIL Expert Level Prince 2 Practitioner Certified Information Systems Security Professional (CISSP) by ISC2 Certified Information Systems Auditor (CISA) by ISACA Certified Information Security Manager (CISM) by ISACA Certified Risk and Information Systems Controls (CRISC) ISACA Cisco (Cisco Certified Network Associates) (CCNA) Microsoft Certified System Engineer (MCSE) + Internet (NT 4.0 & Windows 2000/ 2003, Windows Vista) Professionally Trained by (ISC) ² in All 10 Security Domain of Information Security Lotus Notes/Domino Systems Administrator and Developer Novell Certified System Administrator (CNA) 3.12, 4.0, 5.0 Netware Administration Microsoft Certified Professional (MCP) Exchange Server 5.5