Desktop Support Analyst Resume

Desktop Support Analyst

Primary Skills
Microsoft Windows (Vista, XP, 2000) * Microsoft Office (Word, Excel, Access, PowerPoint)




Objective: To obtain a full time position within Desktop Support to apply my computer hardware knowledge in order to make a significant contribution to the advancement of your organization.

Education: Pace University: Seidenberg School of Computer Science: New York, NY
M.S. in Information Systems (May 2009) GPA: 4.0
B.S. in Technology Systems (May 2007) GPA: 3.5

Honors: The Seidenberg School of Computer Science Academic Award for Outstanding Academic Achievement (May 2009)

Data Base Coordinator: Jul 2009 - Present
Mount Sinai School of Medicine, New York, NY
* Update and maintain over 1,000 entries on Bone Marrow Division database
* Perform routine checks on technology
* Utilized various in-house programs (GMT, EDR)
* Maintain and repair Blackberry Storms and Curves

Technology Assistant: Jun - Aug 2008
Mary McDowell Center for Learning, Brooklyn NY
* Maintained over 40 laptops, desktops, and other operating PC's by troubleshooting hardware, software, printers, and the network
* Performed Ghosting on PC's to create and capture images to ensure that all workstations were compatible and remained in good working order
* Assisted Technology Director and Network Administrator with special projects and urgent requests
* Executed routine maintenance checks, updated software and drives for all PC units, and responded to staff requests for various problems with workstations

Network Administrator Assistant: Jan - Sept 2007
Xaverian High School, Brooklyn NY
* Performed Windows software updates and server back-up's to keep all machines up to date
* Maintained printers, changed toner cartridges, cleaned print heads, troubleshoot paper jams and updated software drivers
* Involved with re-networking the Technology Lab (70+ PC's)
* Basic Data Entry (Inputting Data in a pre-existing database)
* Worked with teachers to troubleshoot many IT issues with software, printers, and network connections
* Used Symantec Ghost imaging software on 70+ machines.
* Assigned to setting up a computer lab (taking down and installing machines).
* In charge of Web-site monitoring.

* Microsoft Windows (Vista, XP, 2000)
* Microsoft Office (Word, Excel, Access, PowerPoint)
* Symantec Ghost
* Blackberries
* McAfee Antivirus Suit
* Printer Repair and Maintenance
* Access 2007

See above


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