Information Technology Professional Resume

Title
Information Technology Professional

Primary Skills
Project development, web development, QA, tech writing, business analyst

Location
US-IL-Chicago and vicinity

Posted
Feb-05-10

SUMMARY. Information technology professional with a track record of initiative and creativity. Experience includes Business Analysis, Requirements Definition, Planning, Milestone Verification, Implementation, Technical Writing, Quality Assurance, and Website Development.


PROFESSIONAL EXPERIENCE

PROGRESS INITIATIVES, Glenview IL (A Chapter "S" corporation. Web Developer -- intermittent - 2004 and ongoing).
• Enabled each client to see the advantages of the Internet and to gain an Internet presence.
• Made websites user-friendly, easy to navigate, and easy to maintain.
• Enabled users with no computer experience to test a website.
• Guided each website project to a successful conclusion by using project management, analysis, and collaboration skills.


INFOSTAFF SERVICES, Palatine IL (Staffing firm. Data Analyst -- 2006-2007).
• Improved the accuracy and relevance of company data by using analysis, sampling, and data management skills
• Saw the need for new software. Developed the software and documented new procedures.


MCGRAW-HILL HIGHER EDUCATION, Burr Ridge IL (Textbook publisher. Software Support Analyst for a temporary project - 2006).
• Took a proactive approach by preparing more complete and understandable documentation and by sharing it with others.
• Promoted customer satisfaction by using tact and understanding when dealing with unhappy users.


PASSPORT SOFTWARE, Glenview IL (Accounting software vendor -- Quality Assurance Analyst -- 2002-2004).
• Made software more stabile and robust, improving customer satisfaction and reducing support expense, by developing, testing, and implementing nearly 200 software corrections and enhancements.
• Developed original software tools for problem resolution.
• Saw the need for a record keeping system for program corrections and enhancements. Improved efficiency by devising and implementing the system.


TENNECO AUTOMOTIVE, Lake Forest IL (Manufacturing -- Consultant -- 1998-1999; Sales Analysis Consultant - 1999-2001).
• Helped the sales staff maximize sales by completing nearly 500 special requests, pulling data from SAP and other sources, using project life cycle skills for mini- and micro-projects.
• Proactively found a way to eliminate a manual file selection process.
• Noticed that data from a periodic report was manually entered in a spreadsheet. Devised a way to import the data automatically.
• Quickly learned a programming language with no previous exposure.


N.A.I.I., Des Plaines IL (Insurance Association -- QA Consultant for temporary project -- 1997-1998).
• Saw the need for new software to expedite testing. Improved test efficiency by developing and implementing the software.
• Improved data access by incorporating the software into the production system.


DISCOVER CARD SERVICES, Riverwoods IL (Consultant for a major project -- 1996-1997).
• Used project life cycle skills to provide data for a mathematics professor who was hired to develop an improved fraud detection model.
• Successfully dealt with exacting requirements, complex data relationships, and extreme data volume.
• Became the primary contact with the outside vendor, using collaboration skills to develop a productive relationship.
• Used negotiation skills to promote acceptance of the model.
• The data was used for a fraud detection model which exceeded all expectations, and saved MORE THAN TWENTY MILLION DOLLARS ANNUALLY compared to the previous fraud model.
• The RESOUNDING success of the model verified that the project plan was valid.


EARLY EXPERIENCE. Prior to Discover Card Services, gained platform migration experience at Interactive Business Systems, and banking experience at Harris Bank.


TECHNICAL SKILLS
Access, Acucobol, Alfred, CSP, CSV, DB2, Easytrieve, EDIFACT, Excel, Explorer, Flash, Focus, Freelance, FrontPage, FTP, GIF Construction Set, HTML, IDCAMS, IMS, ISAM, Linux, Lotus, Navigator, Netscape, Notepad, ODBC, Paint, PCL, PhotoStudio, PowerPoint, Repgen, SQL, Strobe, Syncsort, Telnet, TPX, Unix, VBScript, VI, Visio, Vision, VPW, VSAM, Windiff, Windows, Winzip, Xpeditor.
In-depth information about skills is available at http://progressinitiatives.com/Resumes.HTM


COMMUNITY INVOLVEMENT
• Chapter Director, Parents Television Council, a public advocacy watchdog group promoting responsibility in broadcasting
( http://www.parentstv.org/PTC/grassroots/Chapters/IL/chicago.asp ).
• President, Glenview Art League, an organization of over 120 members with two annual art fairs ( http://www.glenviewartleague.org ).


EDUCATION
• Bachelor of Science in Business Administration - Marietta College, Marietta, Ohio. Graduated with honors.
• Ongoing education includes Microsoft Project, PowerPoint, Access, PMPBOK, Linux (became Linux certified), productivity management, structured analysis, structured design, and cost/benefit analysis.

Certifications
Sair GNU Linux


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Chicago and vicinity, IL | Resumes in Illinois

View other Information Technology Professional resumes, IT Manager resumes