Product Implementation Analyst Resume

Title
Product Implementation Analyst

Primary Skills
Lead implementation and installation processes through utilization of the established Pyxis project management process

Location
US-FL-Miramar (will consider relocating)

Posted
Oct-07-09

SKILLS SUMMARY
Customer Service. Communication. Leadership. Materials Management. Self-Motivation. Great interpersonal skills. Teamwork. Project Management. Time management. Fast learner. Coordinator. Logistics. Approachable. Resourceful. Detail Oriented. Multi-Tasking. Outstanding computer skills and knowledge. MS Excel, PowerPoint, Word, SharePoint, Windows, and Oracle experience. Presentation skills. Training. Scheduling. Data Entry and Analysis. Volunteer. Budgeting. Maintenance. Safety.

WORK HISTORY

Cardinal Health, Miami, FL March 2007 - May 2009
Product Implementation Analyst

* Lead all implementation and installation processes through utilization of the established Pyxis project management process; develop competency and comply with the requirements of the established Pyxis project management process.
* Conduct customer meetings; coordinate customer resources and assign project tasks.
* Provide written documentation to appropriate team members and customer addressing each facet of implementation on every project.
* Collaborate with senior team members to provide consultation on new and existing products to customer.
* Participate in Operational Excellence groups using Lean Six Sigma protocol to analyze and improve current business practices.
* Establish and maintain customer service relationships to ensure a long term business partnership; manage new and existing accounts.
* Install, provide support, and conduct upgrades for Pyxis Products, including hardware and software.
* Complete training and develop a strong competency in the Pyxis SupplyStation product line.
* Conduct customer training on the use of Pyxis products.
* Provide problem solving and troubleshooting as needed for customer.
* Complete weekly logs, expense reports, project plans, etc.; order equipment and supplies; maintain team SharePoint portal.
* Assist Cardinal Health's Technical Support Center as a Technical Support Representative; log and troubleshoot customer issues and concerns with Pyxis Supply equipment.


Adecco USA/Cardinal Health, San Diego, CA November 2006 - March 2007
Business Analyst/ On-Boarding Specialist-New Hire Coordinator

* Dedicated Information Technology Coordinator responsible for ensuring that the new hire process is handled in a smooth and efficient manner, while minimizing any additional workload for the hiring managers.
* Complete and submit IT forms for each new employee to guarantee they are properly equipped with the necessary tools to perform their job duties; execute the procurement of: laptops, Blackberries, cellular air cards, VPN/remote access, network account access, email and voicemail.
* Initiate system access for various software applications.
* Formulate and maintain Excel spreadsheets to track each new employee's progress through the hiring and procurement processes; distribute information to all team members on a daily basis to make certain all steps of the employment process are accomplished.
* Typing WPM=74; Data Entry- Numeric=11,952 KS/H, Alpha-Numeric=12,108 KS/H


WMB Processing, San Diego, CA
January 2006 - October 2006; 1998 - 2001
Loan Coordinator/Processor/Marketing Specialist

* General clerical duties including: faxing, copying, printing, shipping, and answering telephone.
* Data Entry; maintenance of client database in ACT; organize, track, and complete all client correspondence.
* Input new client files/information using Point.
* Ordering title and credit reports, escrow, appraisals, VOE's, VOD's, VOR's, VOM's as needed.
* Stacking of files to prepare for submission to lender; gathering conditions for underwriting.
* At closing of loan: verify, stack, and submit all files to Broker's office for quality control review.
* Provide loan closing/notary services to clients as needed; coordinate through Escrow Company.
* Develop and execute marketing strategies, coordinate financial seminars, design and maintain company website.


Irving Oil Corporation/Adecco, Portsmouth, NH
November 2003 - June 2005
Pricebook Coordinator-Marketing Center

* Establish and maintain good working relationships with all vendors who provide products to our retail stores.
* Provide customer support to all Irving Convenience Retail sites in the United States and Eastern Canada; troubleshoot pricing issues.
* Update and analyze current pricing for all product categories that I am responsible for, on a daily basis; run exceptions bi-weekly and collect short payments from our vendors.
* Review and correct monthly deal sheets, summaries, POP, planograms, and sales planners; enter monthly promotions into Retalix/PDI.
* Maintain McLane database on a daily basis. This includes: authorization of new items and replacement items, processing of daily outs, cost and retail updates, importing and correction of store invoices.
* Analyze invoices from vendors for monetary shortages/overages; process various reports for Category Managers, import/export pricebook records.


SBC/Pacific Bell, San Diego, CA
January 2001 - June 2003
Communications Technician-NOC (Network Operations Center)

* Surveillance and maintenance of the Los Angeles County telecommunications network including all voice and data circuits.
* Provide assistance/technical support to our field technicians to restore and maintain equipment and facilities; ensure our customers are in service at all times.
* Knowledge of various telecommunications programs and software, and implementing this knowledge to remotely repair, restore, and troubleshoot any interruptions in the network.
* Continuous training on equipment and procedures including, but not limited to: Basic Electronics I&II, Data Communiations I&II, and Fiber Optic Communiations.
* Interpretation of analog, digital, and optical facilities and their attributes.
* Attendance at monthly meetings for my workgroup regarding workplace safety issues and policies; Network Operations Safety Committee Member.


SBC/Pacific Bell, San Diego, CA May 1999 - January 2001
Staff Associate - DMG (Diverse Markets Group/ Hispanic Center)

* Print out attendance reports, prepare FMLA forms for submittal, maintain attendance records, and process payroll and any payroll corrections.
* Create and distribute service representative working schedules and training schedules.
* Process new employees and order company ID badges.
* Ordering and inventory of all maintenance supplies & equipment.
* Prepare technical support requests and purchasing card (credit card) statements.
* General clerical duties to include typing, faxing, copying, mail handling, and printing out various reports and other data.


EDUCATION

Currently working toward obtaining a Bachelor of Science degree in Business Administration with an emphasis in Healthcare Management - (Will provide transcripts upon request.)
Kaplan University, Ft. Lauderdale, Florida - Projected Graduation October 2010
Dean's List - October 2008 and March 2009 Terms
President's List - March 2009 Term

Bachelor of Science in Exercise and Sports Sciences - (Will provide transcripts upon request.)
Major in Exercise Physiology - 1998
University of Florida, Gainesville, Florida
Alpha Lambda Delta Honor Society - 1993-1994


PROFESSIONAL LICENSES, ACCREDIATATIONS, AND MEMBERSHIPS

Notary Public for the State of Florida; Licensed, Bonded, and Insured
Member of the American Legion and Veterans of Foreign Wars Women's Auxiliary
Business Member of the AMA - American Management Association

Certifications
See above


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