Desktop/IT support Resume

Title

Desktop/IT support

Primary Skills

Monitored, operated and maintained hardware, software, networks for a computing platform

Location
US-OR-Happy Valley

Posted
May-17-12

RESUME DETAILS

POSITION:
Field service coordinator

EDUCATION:
Electronics, Portland Community College, 1971 - 1972

OTHER RELATED TRAINING:
MICROSOFT WINDOWS XP PROFESSIONAL 70-270, MANAGING AND MAINTAINING A MICROSOFT WINDOWS SERVER 2003 ENVIRONMENT 70-290, IMPLEMENTING, MANAGING, AND MAINTAINING A MICROSOFT WINDOWS SERVER 2003 NETWORK INFRASTRUCTURE 70-291, MICROSOFT INTERNET SECURITY AND ACCELERATION SERVER 2000 70-227, PLANNING AND MAINTAINING A MICROSOFT WINDOWS SERVER 2003 NETWORK INFRASTRUCTURE 70-293, PLANNING, IMPLEMENTING, AND MAINTAINING A MICROSOFT WINDOWS SERVER 2003 ACTIVE DIRECTORY INFRASTRUCTURE 70-294, DESIGNING A MICROSOFT WINDOWS SERVER 2003 ACTIVE DIRECTORY AND NETWORK INFRASTRUCTURE 70-297
SECURITY CLEARANCE:
Top Secret, JPAS, November 2010 (active)
SUMMARY OF EXPERIENCE:
Offering a diverse background in electronics along with recent Microsoft & Comp TIA training and certification; accompanied by a professional work ethic, strong attention to detail and an ability to produce top-quality results in deadline driven environments, actively pursuing a career change into information technology.

DETAILED EXPERIENCE:
April 2007-PRESENT, BAE SYSTEMS IT

Under minimal supervision, monitored, operated and maintained hardware, software, and networks for a computing platform. Configured, assembled and installed microcomputers, workstations and/or peripheral equipment. Performed first line support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers. Escalated unresolved problems to expedite resolution. Maintained disaster recovery procedures for LAN and related equipment/software. Upgraded, modified and replaced hardware, software and network components. Performed system backup and recovery activities. Created and maintained user login identification (userid) information and login scripts. Monitored system performance, gathered data, and prepared management reports. Audited hardware/software inventory to ensure their integrity as well as licensing compliance. Updated and maintained site administration manual documentation. May provide user orientation on hardware, or software or network operations. Kept abreast of emerging operational support technologies and industry trends.

Helpdesk coordinator:
* telephone support
* field service support,
* hardware repair
* print server and account administration to include server W2K8 using 64bit drivers
* imaging & configuration of Dell workstations, laptops, printers, copiers, projectors, and their ability to interface with each other
* overseas projects in Guam
* troubleshooting of Cisco switches and encryptors
* Win2k-XP Professional upgrades

April 2006 -April 2007, BAE Systems IT
Field Service Coordinator
As an FSC, I
* Provided desktop support on the Defense logistics Agency (DLAHQ) intranet contract at DLAHQ Fort Belvoir VA.
* Answered trouble calls involving printer and scanner network connectivity issues
* Set up new users with equipment provided by j6 to DLAHQ & DESC
* Re-imaging and replacing hard drives.
* Performed data recovery,
* re-enabling scanning capabilities for DLAHQ & DESC scanners
* DLAHQ & DESC asset management.
* Migrating PCs from Windows 2000 to XP Professional
* Implementation of CAC login with Windows, VPN, Citrix, and web based applications.
* Installing and configuring Sprint & Verizon wireless cards to work with Citrix & VPN at offsite locations.
* Creating batch files to map necessary drives.
* Creating connections to various databases implementing applications such as Hummingbird, Oracle, Frontier Technology etc
December 2005 - April 2006, Patriot Technologies
Desktop Support
As a temporary employee with Patriot technologies also located at DLAHQ I performed many of the same functions as listed above with BAE.

September 2005 - November 2005, ESC Inc.
Customer Service Representative (CSR)
As a CSR, I provided help desk support on the Navy and Marine Corps Intranet (NMCI) contract at Quantico Marine Corps in Quantico, Virginia. Duties include:
* Answering trouble calls involving printer and network connectivity issues
* Assisting in re-imaging and replacing hard drives involving Active Directory
* Performing data recovery
* Re-enabling scanning capabilities for NMCI scanners which involved rolling back to legacy configuration
* Conducting seat moves, configuration, and testing of NMCI hardware and software
* Assisted in NMCI asset management
* Servicing NMCI and legacy Desktop Dell PCs
* Troubleshooting PCs with Windows 2000 and joined them to the Domain
* Mapping hardware to the NMCI network
* Procuring necessary NMCI and legacy hardware

April 2000 - September 2004, Amsec, LLC.
Senior Marine Technical Analyst
Duties Included:
* Analyzed, diagnosed and repaired mechanical issues on board ships then completed reports for management.
* Rebuilt crew living quarters in several naval ships including guided missal cruisers, destroyers, submarines and aircraft carriers while following engineers` blueprints.
* Worked to solve intricate problems involving space and measurements.
* Supervised and trained labors on rebuilding and installing living quarters.

October 1999 - March 2000, S3 LIMITED
Electronics
Duties Included:
* Set-up hundreds of computers and printers and installed additional hardware including hubs, NIC cards and KVM switches.
* Installed Cat 5 and Snap 2 fiber optical NIC cards.

February 1986 - September 1998, OECO Corporation
Circuit Technician C
Duties Included:
* Tested vibration, shock and pulse characteristics on Hughes and Raytheon power supplies used in targeting systems for AMRAAM missiles.
* Tested magnetics used in power supplies using wattmeters, programmable scope, spectrum, digital power and impedance analyzer.
* Documented precise data throughout process. Interfaced with Hughes and Raytheon Source Inspectors.
* Accomplishments:
* Saved several production hours per week by adding a previously unused step involving the programmable scope.
* Trained in vibration systems RAX and LMS in 1998.
* Volunteered to work overtime on a regular basis to catch-up on projects.
* Assumed additional responsibilities for dry, wired & final testing of A-5 and A-3 magnetics while maintaining responsibilities as a power supply technician.
* Recognized during team meeting for being a key factor in receiving a large Hughes contract.

1986 - 1993
Magnetics Technician
Duties Included:
* Performed testing and troubleshooting to magnetics in dry, wired and final stages.
* Maintained CPI and histogram charts using SQC version 5.4 while working on MK50 parts.
* Accomplishments:
* Helped make a previously unprofitable Bendix product profitable by cutting labor costs and reject rates.
* Consistently exceeded production goals to meet strict deadlines.
* Recognized for helping to produce 12 months worth of MK50 parts in only three months.
* Awarded recognition as World Class Employee in both the Bendix and MK50 programs.
* Solved a magnetic component issue by setting core gap.

COMPUTER EXPERIENCE:
OEM Hardware:WIRELESS,HP,CANON,XEROX COPIERS,DELL & GATEWAYCOMPUTERS
Software:Drivers for wireless cards,HP,XEROX,CANON copiers/printers, Oracle,SAP
Operating Systems: W2K,,XP PRO, WINDOWS 2003 SERVER
Networking Communications:Cisco Switch, encryptor, Lynksys router, various hubs, wireless routers and access points.
Tools: VNC, Net meeting, Hyena, Terminal Services, Remedy, Vantive, User Manager, Active directory, terminal services, Citrix shadow console

Certifications

CERTIFICATIONS:
MCP ID#3370496, March 2005
Security+ COMP001020306152, July 2011

CONTACT DETAILS

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