(IBM, Tandem, IDX, UNIX, VMS), using OMAGAMON, SYSVIEW, NETVIEW
Data Center Specialist with extensive experience in running the day to day operations, processing batch jobs, performing backups and monitoring multiple platforms and networks, ability to work within a team or individual setting. Adept to learning new computer operations process procedures and security policies.
ACCOMPLISHMENTS *Saved $500 a month by assigning users to view reports online *Implemented process improvement task to eliminate manual releasing batch jobs *Impermanent training program allowing Helpdesk support to make better decision when escalating problems
TECHNICAL SKILLS Hardware: IBM 3090, IBM 3490 tape drives, 3390 DASD, TSM tape library, IBM 3279 master console, IBM 6400 impact printer, 3800 Laser printer, Workstations, STK silo, Windows 98, 2000, XP, Dell Servers (2850 & 2950 series) Tandem Himalaya, HP-UNIX.
Software/Utilities: MVS/ESA, JES2/JES3, TSO, SMS, VTAM, VPS, JCL, CICS, CA-7, IDX, VMS, Tandem Guardian 90, Tandem Utilities, UNIX
Data Center Specialist Stanford Hospital Palo Alto, CA 12/1998 - 05/2011 Contracted through: Perot Systems (11/2004 - 09/2009) Dell Computers (09/2009 - 05/2011) *Provide first level helpdesk support to 500 internal users, correct issue or escalate VIA remedy ticket. *Process batch jobs VIA IBM/Tandem/UNIX/ IDX VMS computer systems. *Trained and develop new operators in system procedures and processes, including batch jobs, month-end procedures, adding user to dispatch application. *Assist with disaster recovery and tape media handling for backup/recovery by sending tape media offsite on a weekly, Monthly, yearend schedule, recalled tape from Iron Mountain courier to restore requested information. *Add users to dispatch account and set security permissions for over 2500 users. *Performed systems upgrades for hardware and software installations. *Acting supervisor when manager was away. *Monitor HL7 transactions between IBM and Tandem system follow documented procedures to correct hung transactions. *Complete EOD billing process from previous shift. *Monitor over 300 ancillaries` sites to insure all data is following, take action to stop and start links to restore data flow. *Print daily and Month-end reports (GL, Census, UB04, Crystal Reports) *Assist with shutdown and startup of Tandem and IBM mainframe to perform system maintenance or hardware/software upgrades. *Monitor all systems and applications. (IBM, Tandem, IDX, UNIX, VMS), using OMAGAMON, SYSVIEW, NETVIEW, take appropriate action to resolve issues or escalate to Tech support VIA remedy ticket. *Maintain and modify job streams in CA-7 scheduler for over 2500 users. *Process Patient Financial Services billing VIA Cirius application, 6.8 Billion dollars annually.
PROFESSIONAL TRAINING IBM MVS concepts, JCL, Data communication concepts, Data Processing concepts, HP UNIX, TCPIP for users, Microsoft office 07, EXCEL, Tandem operations, Tandem Utilities.