Quality Assurance Analyst Resume

Title
Quality Assurance Analyst

Primary Skills
Database, Quality assurance

Location
US-MA-Stoneham (will consider relocating)

Posted
Jan-25-09

SUMMARY
Business analyst with more than five years in software quality assurance experience. Proven skills in problem solving, producing testing artifacts and applying best practices. Strong capabilities and interest in database systems and design.

HIGHLIGHTS OF QUALIFICATIONS
. Posses Master of Science in Information Technology.. In-depth knowledge and significant work experience in Microsoft and Oracle Technologies.. Proven ability in all phases of software quality assurance life cycle.. Proficiency in relational database management systems.. Strong customer service skills and ability to resolve difficult situations tactfully.. Self-starter, work well as a team leader, team member or individual.

SUMMARY
TECHNICAL SKILLS? Languages: Java, VB 6.0, SQL, PL/SQL, Html, C, C++, XML, COBOL? Databases: Sybase, Microsoft SQL Server 2005, Oracle 9i, Microsoft Access? Tools: Visio, Embarcadero Rapid SQL, DB Artisan, Visual Source Safe, Rational Rose, MS? Project, PowerPoint, Ms Office, ER Studio? Operating Systems: UNIX, Solaris, OS/2, Windows Family

EXPERIENCE
QUALITY ANALYST/BUSINESS ANALYST - May 2007 - Present
SunGard, Natick, Massachusetts
. Tested customizations for the multi-technology COMPASS insurance software.. Assured that customizations met requirements, communicating with developers, designers and clients to? resolve issues.. Debugged COBOL code, SQL stored procedures and oracle database to narrow down on test issues,? using programming skills to identify software bugs and working with developers to solve them.. Used Java and XML techniques to test external devices connecting to COMPASS system (WebPages,? call centers, PDAs (Personal Digital Assistants and Integrated Voice Response Units)).. Documented new system features for online help and end user manuals.

BUSSINESS ANALYST - Aug. 1998 - Jun. 2001
Telenor Communications, Kampala, Uganda
. Generated adhoc reports and gathered various Metrics that were used by management to make informed? decisions. Created workflows for departmental processes and managed an Access bug database.? Deployed communication system using standard deployment stages of development-QA-production.. Analyzed and solved complex problems, providing documentation, guidance and instruction to users of? all levels.. Improved business processes through quality assurance and analysis of the data.. Provided technical and business guidance for ongoing projects.

COURSE PROJECTS
Advanced Database, December 2006? Data Modeling. Modeled a Human resource department schema.. Applied business rules and constraints to the HR schema.. Developed functions, stored procedures and triggers that supported the pl/sql server pages? to be used as web front end for the HR application.? Data Management and Database Design, December 2005? Data Modeling: Conceptual, Logical and physical.. Modeled a scheme for a restaurant from conceptual to the physical model using ER-studio? created the physical database using Oracle9i in a Solaris10 environment.. Implemented integrity rules.. Wrote pl/sql stored procedures and triggers to support the model.. Authored a shell script routine that shut down and started the database for backup.? Fundamentals of Software Engineering, April 2005? Software Development. Transformed user requirements into high quality software system that satisfied business needs.. Mapped customer requirement as well as regulatory and project constraints onto formal software? specifications.
department schema.. Applied business rules and constraints to the HR schema.. Developed functions, stored procedures and triggers that supported the pl/sql server pages? to be used as web front end for the HR application.? Data Management and Database Design, December 2005? Data Modeling: Conceptual, Logical and physical.. Modeled a scheme for a restaurant from conceptual to the physical model using ER-studio? created the physical database using Oracle9i in a Solaris10 environment.. Implemented integrity rules.. Wrote pl/sql stored procedures and triggers to support the model.. Authored a shell script routine that shut down and started the database for backup.? Fundamentals of Software Engineering, April 2005? Software Development. Transformed user requirements into high quality software system that satisfied business needs.. Mapped customer requirement as well as regulatory and project constraints onto formal software? specifications.

SUMMARY
RELATED COURSEWORK:? Concepts of Object Oriented Design; Software Engineering; Database Design and Management Systems; Data Structures;? Networking and Telecommunications; Data warehousing and Business Intelligence.

EDUCATION
Master of Science, Information Technology - May 2007
Northeastern University, Boston, Massachusetts
GPA: 3.5

Bachelor of Science, Geology and Chemistry - Jan. 1997
Makerere University, Kampala, Uganda

Certifications
See above


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