Analyst / Project Lead Resume

Title
Analyst / Project Lead

Primary Skills
See resume

Location
US-VA-Arlington (will consider relocating)

Posted
Jan-24-09


EDUCATION
GEORGETOWN UNIVERSITY - The Robert Emmett McDonough School of Business Washington, DC
Master of Business Administration (MBA) May 2010
* Consulting Group, Marketing Club, Operations Club, South Asian Business Alliance (VP - Internal / External Affairs)

GUJARAT UNIVERSITY - Sardar Vallabhbhai Patel Institute of Technology Gujarat, India
Bachelor of Engineering (B.E.), Computer Science & Engineering July 2002
* 1st Class with Distinction
* Systems Analyst & Developer (Project Trainee) for a Product Costing System Development Project at Deepak Nitrite Ltd., India

EXPERIENCE
TATA CONSULTANCY SERVICES LTD. (TCS) USA/India
Analyst / Project Lead June 2007 - August 2008
* Devised a billing system analysis and design strategy, defined milestones and led a 5 member team in the functional / business analysis and conceptual design of the billing system. These efforts resulted in a robust end-to-end unified customer billing solution aimed at minimizing revenue leakage for DNA (a Finnish telecom client).
* Participated in 4 RFP preparations (pre-sales) for TCS's telecom business unit; TCS successfully secured 3 of these projects.
* Contributed 10 best practices and lessons learned to the in-house knowledge management system. This resulted in an enhanced software management knowledgebase contributing to a 15% decrease in project setup time.
* Actively volunteered in the TCS recruitment process as a technical and behavioral interview panelist, helping TCS recruit the very best talent.

Onshore Operations Coordinator / Offshore Project Setup Lead Jan 2005 - May 2007
* Identified and reduced the transaction processing time of a service ordering software from 20 seconds to less than 2 seconds after detailed quantitative and qualitative analyses, reducing customer wait time and increasing the number of orders per hour by 50%.
* Conceptualized, designed and implemented solutions to optimize software management processes resulting in a 93% reduction in processing time and an 83% reduction in manpower.
* Formulated project execution, knowledge transition and cross-cultural training strategies, defined project goals and worked closely with senior client management in the US to successfully establish a 24/7 offshore (India) software maintenance and support team one month ahead of schedule.
* Proposed and implemented support methods, process improvement suggestions, and performance metrics to improve the overall effectiveness of offshore and onshore client teams by 30% over a period of 2 months.
* Analyzed revenue-generating software systems for performance enhancement, root cause analysis, countermeasure implementation and business impacts identification for Qwest Telecommunications Inc.
* Assumed greater work load for the client by managing an additional 20 critical e-commerce systems and coordinating over 200 enhancement production releases with globally distributed cross-functional support teams.

Systems Engineer / Module Lead April 2003 - Dec 2004
* Volunteered to lead a 3 member team on a massive but budget constrained project to enhance software systems based on critical client requirements. Also carried out task allocation, metrics collection and project management review meetings.
* Proposed and developed customized embedded software to view and edit images of bills. The new system consequently eliminated 100% of the client's dependency on costly 3rd party software licenses.
* Architected in-house automated solutions to streamline software update processes on over 1200 computers across the entire offshore delivery center resulting in a 90% reduction in labor hours.

ACCOMPLISHMENTS / LANGUAGES / SKILLS / INTERESTS
Accomplishments: Client appreciations / recognition, consistently ranked as "Exceeds Expectations" in TCS appraisals
Skills: MS Office, VB
Languages: English, Hindi, Gujarati, Malayalam, German (basic)
Interests: Reading, Hiking, Biking, Parasailing, Cooking, Yoga and Meditation, History
Volunteer: TCS CSR initiatives, vShare, Youth Namboodiri (YNG)
Other: TCS Quality Management and Assurance Lead, TCS Process Change Management Lead

Certifications
1 571 340 6119
rn11a9a7@westpost.net


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Arlington, VA | Resumes in Virginia

View other Analyst / Project Lead resumes, Programmer / Developer resumes