Richard A. Miller 693 Benitawood Ct. Winter Springs, FL 32708 (407) 542-4328 Richard.Miller456@gmail.com
Qualifications for Management / QA / IT / Business Analyst / Trainer
Accomplished Quality Assurance Engineer / Team Lead with a strong portfolio of successes impacting the performance of major organizations by ensuring the continuous delivery of top quality products / services. Highly effective leader and problem solver with a strong background creating and facilitating value-adding processes to the Quality environment while maintaining top notch customer support of software and systems.
Played a key role in the effective and timely completion of QA projects by spearheading assigned team focused on surpassing objectives. Implement strategic planning, leadership, reporting, support, instruction, and supervisory strengths.
Successfully impacted regulatory compliance and quality of assigned program within industry giant Harris Corporation through expert auditing, implementation of new processes / tools, mentoring, and collaboration in decision-making as well as troubleshooting efforts.
Reputable for serving an instrumental role in the success of SunGard-HTE's GPS / AVL product line by researching and integrating new product offerings from vendors; working seamlessly with internal R&D teams to develop test plans, troubleshoot issues, and optimize application functionality; propelling initial product satisfaction rates through expert delivery of engineering support to customers; and working closely with software engineers to test and document issues and develop processes to avoid similar pitfalls in the future. Areas of Expertise: Quality Assurance, System Integration, Software Testing, Personnel Training, Regulatory Compliance, Technical Support, Presentations, and Client Relations.
Lumension Security(formerly Patchlink Security) Senior Software Quality Assurance Engineer / Team Lead * 2007-2012
Tested Lumension's suite of Network Scanning/Endpoint Security applications. Ran integration tests against other third party competitor's network security suites. Reported daily release metrics to executive management and other stakeholders. Provided team members with the resources, support, guidance and motivation to exceed objectives. Monitored full project lifecycle to ensure compliance with QA standards. Planned and assigned test cases to offshore teams and ensured accuracy.
Maintained QA Lab; fixed PCs, troubleshot network issues, and worked with IT in home office to fix phone issues. Used Clonezilla to set up an imaging solution for lab machines. Ensured full test coverage as well as gap analysis. Performed root cause analysis on defects returned from offshore testing activities. Created and maintained VmWare Images.
** Participated in successful avoidance of regressions from build-to-build phases by working collaboratively with software engineers. ** Documented new processes / third-party integration testing instructions on SharePoint. ** Used Internal Configuration Management Tools in order to keep company's current builds up-to-date with regards to auto update functionality. ** Troubleshot MS ISA and Squid Proxy servers as well as SSL Certification issues in test environment. ** Tested Network Vulnerability Software / Endpoint Security Software in a distributed environment. ** Honored with Spotlight Award for Excellence in Service.
Harris Corporation Software Quality Assurance Engineer 2 * 2006-2007 Monitored full project lifecycle to ensure compliance with QA standards. Administered maintenance of program documentation, ensuring compliance with CMMI specifications. Orchestrated auditing of program development and test engineering focused on CMMI standards / requirements. Conducted the verification and implementation of program test plans.
** Played a key role in advanced program quality by serving as member of the Program Configuration Control Board charged with establishing fix plans for application into various program versions. ** Impacted testing platforms through strategic mentoring and support of test engineers. ** Facilitated control of program releases with added accountability through implementation of new processes. ** Ensured code compliance with corporate software coding standards through comprehensive inspection. Additional contributions included the verification / support of code reviews to ensure adherence with corporate policies. ** Improved program management through establishment of a proof of concept automated test script with Test Complete. ** Honored with two recognition awards within the first 8 months of employment for helping assigned team maintain their milestones as well as for adapting to the program within the first month.
SunGard-HTE Senior Systems Integration & Quality Assurance Analyst * 2002-2006 Developed and executed test plans for new and existing applications. Performed and documented application performance tests. Provided level two support to installation, support, and demonstration teams. Installed and supported new and existing AVL / Mapping customers. Tested and integrated third-party hardware and software. Researched new technologies / patches and their impact on the operability of Public Safety suite of applications. Performed risk assessment for new software applications integration and reported results to management. Analyzed and troubleshot customers environment to help them maintain uptime on their Public Safety application.
** Facilitated testing operations through creation of VB-based automated test tools. ** Improved overall management of issue tracking / resolution with the introduction of a VB application. ** Improved data management and knowledge distribution through innovative creation of an intranet website. ** Expanded staff knowledge of GPS operations with the conceptualization and coordination of special training courses. ** Maintained top performance during absence of QA Manager by taking over daily leadership functions.
Career Note: Additional professional history includes roles as Machine Operator for Lucent Technologies and Freight Associate for Home Depot. Details on request.
Hardware Platforms: Windows PC (building and troubleshooting), AS/400
Networking: TCP/IP LAN (building and troubleshooting), TCP and UDP protocols
Operating Systems: Windows 95/98/ME/NT/2000/XP/2003/Vista/Win7/2k8
Programming Languages: VB, HTML, VBScript, XML, C, ASP
Configuration Management: Clear Case, Clear Quest, Source Safe, Team Foundation Server
Automated Testing: Test Complete
Development Processes: Waterfall, SCRUM
Other Software: Active Directory, IIS, SQL Server, DevTest, Clonezilla, Wireshark, VmWare, MS ISA Server, Squid Proxy, General SSL knowledge
GPS Devices: Sierra Wireless MP750/MP555/MP755, Trimble Placer 450, Airlink Pinpoint