QA Team Lead /Manager Resume
Title
QA Team Lead /Manager
Primary Skills
Testing, Root Cause, Change Mgmt, Gap Analysis, SCRUM, Network Troubleshooting, Support Training, VMWare, Lab Management
Location
US-FL-Winter Springs (will consider relocating)
Posted
Jun-18-12
RESUME DETAILS
Richard A. Miller
693 Benitawood Ct.
Winter Springs, FL 32708
(407) 542-4328
Richard.Miller456@gmail.com
Qualifications for
Management / QA / IT / Business Analyst / Trainer
Accomplished Quality Assurance Engineer / Team Lead
with a strong portfolio of successes impacting the
performance of major organizations by ensuring the
continuous delivery of top quality products /
services. Highly effective leader and problem solver
with a strong background creating and facilitating
value-adding processes to the Quality environment
while maintaining top notch customer support of
software and systems.
Played a key role in the effective and timely
completion of QA projects by spearheading assigned
team focused on surpassing objectives. Implement
strategic planning, leadership, reporting, support,
instruction, and supervisory strengths.
Successfully impacted regulatory compliance and
quality of assigned program within industry giant
Harris Corporation through expert auditing,
implementation of new processes / tools, mentoring,
and collaboration in decision-making as well as
troubleshooting efforts.
Reputable for serving an instrumental role in the
success of SunGard-HTE's GPS / AVL product line by
researching and integrating new product offerings
from vendors; working seamlessly with internal R&D
teams to develop test plans, troubleshoot issues, and
optimize application functionality; propelling
initial product satisfaction rates through expert
delivery of engineering support to customers; and
working closely with software engineers to test and
document issues and develop processes to avoid
similar pitfalls in the future.
Areas of Expertise: Quality Assurance, System
Integration, Software Testing, Personnel Training,
Regulatory Compliance, Technical Support,
Presentations, and Client Relations.
Professional Profile
Lumension Security(formerly Patchlink Security)
Senior Software Quality Assurance Engineer / Team
Lead * 2007-2012
Tested Lumension's suite of Network Scanning/Endpoint
Security applications. Ran integration tests against
other third party competitor's network security suites.
Reported daily release metrics to executive
management and other stakeholders. Provided team
members with the resources, support, guidance and
motivation to exceed objectives. Monitored full
project lifecycle to ensure compliance with QA
standards. Planned and assigned test cases to
offshore teams and ensured accuracy.
Maintained QA Lab; fixed PCs, troubleshot network
issues, and worked with IT in home office to fix
phone issues. Used Clonezilla to set up an imaging
solution for lab machines. Ensured full test coverage
as well as gap analysis. Performed root cause
analysis on defects returned from offshore testing
activities. Created and maintained VmWare Images.
** Participated in successful avoidance of
regressions from build-to-build phases by working
collaboratively with software engineers.
** Documented new processes / third-party integration
testing instructions on SharePoint.
** Used Internal Configuration Management Tools in
order to keep company's current builds up-to-date
with regards to auto update functionality.
** Troubleshot MS ISA and Squid Proxy servers as well
as SSL Certification issues in test environment.
** Tested Network Vulnerability Software / Endpoint
Security Software in a distributed environment.
** Honored with Spotlight Award for Excellence in
Service.
Harris Corporation
Software Quality Assurance Engineer 2 * 2006-2007
Monitored full project lifecycle to ensure compliance
with QA standards. Administered maintenance of
program documentation, ensuring compliance with CMMI
specifications. Orchestrated auditing of program
development and test engineering focused on CMMI
standards / requirements. Conducted the verification
and implementation of program test plans.
** Played a key role in advanced program quality by
serving as member of the Program Configuration
Control Board charged with establishing fix plans for
application into various program versions.
** Impacted testing platforms through strategic
mentoring and support of test engineers.
** Facilitated control of program releases with added
accountability through implementation of new
processes.
** Ensured code compliance with corporate software
coding standards through comprehensive inspection.
Additional contributions included the verification /
support of code reviews to ensure adherence with
corporate policies.
** Improved program management through establishment
of a proof of concept automated test script with Test
Complete.
** Honored with two recognition awards within the
first 8 months of employment for helping assigned
team maintain their milestones as well as for
adapting to the program within the first month.
SunGard-HTE
Senior Systems Integration & Quality Assurance
Analyst * 2002-2006
Developed and executed test plans for new and
existing applications. Performed and documented
application performance tests. Provided level two
support to installation, support, and demonstration
teams. Installed and supported new and existing AVL /
Mapping customers. Tested and integrated third-party
hardware and software. Researched new technologies /
patches and their impact on the operability of Public
Safety suite of applications. Performed risk
assessment for new software applications integration
and reported results to management. Analyzed and
troubleshot customers environment to help them
maintain uptime on their Public Safety application.
** Facilitated testing operations through creation of
VB-based automated test tools.
** Improved overall management of issue tracking /
resolution with the introduction of a VB application.
** Improved data management and knowledge
distribution through innovative creation of an
intranet website.
** Expanded staff knowledge of GPS operations with
the conceptualization and coordination of special
training courses.
** Maintained top performance during absence of QA
Manager by taking over daily leadership functions.
Career Note: Additional professional history includes
roles as Machine Operator for Lucent Technologies and
Freight Associate for Home Depot. Details on request.
Technical Skills
Hardware Platforms: Windows PC (building and
troubleshooting), AS/400
Networking: TCP/IP LAN (building and
troubleshooting), TCP and UDP protocols
Operating Systems: Windows
95/98/ME/NT/2000/XP/2003/Vista/Win7/2k8
Programming Languages: VB, HTML, VBScript, XML, C,
ASP
Configuration Management: Clear Case, Clear Quest,
Source Safe, Team Foundation Server
Automated Testing: Test Complete
Development Processes: Waterfall, SCRUM
Other Software: Active Directory, IIS, SQL Server,
DevTest, Clonezilla, Wireshark, VmWare, MS ISA
Server, Squid Proxy, General SSL knowledge
GPS Devices: Sierra Wireless MP750/MP555/MP755,
Trimble Placer 450, Airlink Pinpoint
GPS Protocols: TAIP, NMEA
Wireless/RF Communications: GRPS, CDMA, DataRadio,
Elecrocom, Motorola
Education
Bachelor of Science in
Management of Information Systems
University of Central Florida, Orlando, Florida
693 Benitawood Ct.
Winter Springs, FL 32708
(407) 542-4328
Richard.Miller456@gmail.com
Qualifications for
Management / QA / IT / Business Analyst / Trainer
Accomplished Quality Assurance Engineer / Team Lead
with a strong portfolio of successes impacting the
performance of major organizations by ensuring the
continuous delivery of top quality products /
services. Highly effective leader and problem solver
with a strong background creating and facilitating
value-adding processes to the Quality environment
while maintaining top notch customer support of
software and systems.
Played a key role in the effective and timely
completion of QA projects by spearheading assigned
team focused on surpassing objectives. Implement
strategic planning, leadership, reporting, support,
instruction, and supervisory strengths.
Successfully impacted regulatory compliance and
quality of assigned program within industry giant
Harris Corporation through expert auditing,
implementation of new processes / tools, mentoring,
and collaboration in decision-making as well as
troubleshooting efforts.
Reputable for serving an instrumental role in the
success of SunGard-HTE's GPS / AVL product line by
researching and integrating new product offerings
from vendors; working seamlessly with internal R&D
teams to develop test plans, troubleshoot issues, and
optimize application functionality; propelling
initial product satisfaction rates through expert
delivery of engineering support to customers; and
working closely with software engineers to test and
document issues and develop processes to avoid
similar pitfalls in the future.
Areas of Expertise: Quality Assurance, System
Integration, Software Testing, Personnel Training,
Regulatory Compliance, Technical Support,
Presentations, and Client Relations.
Professional Profile
Lumension Security(formerly Patchlink Security)
Senior Software Quality Assurance Engineer / Team
Lead * 2007-2012
Tested Lumension's suite of Network Scanning/Endpoint
Security applications. Ran integration tests against
other third party competitor's network security suites.
Reported daily release metrics to executive
management and other stakeholders. Provided team
members with the resources, support, guidance and
motivation to exceed objectives. Monitored full
project lifecycle to ensure compliance with QA
standards. Planned and assigned test cases to
offshore teams and ensured accuracy.
Maintained QA Lab; fixed PCs, troubleshot network
issues, and worked with IT in home office to fix
phone issues. Used Clonezilla to set up an imaging
solution for lab machines. Ensured full test coverage
as well as gap analysis. Performed root cause
analysis on defects returned from offshore testing
activities. Created and maintained VmWare Images.
** Participated in successful avoidance of
regressions from build-to-build phases by working
collaboratively with software engineers.
** Documented new processes / third-party integration
testing instructions on SharePoint.
** Used Internal Configuration Management Tools in
order to keep company's current builds up-to-date
with regards to auto update functionality.
** Troubleshot MS ISA and Squid Proxy servers as well
as SSL Certification issues in test environment.
** Tested Network Vulnerability Software / Endpoint
Security Software in a distributed environment.
** Honored with Spotlight Award for Excellence in
Service.
Harris Corporation
Software Quality Assurance Engineer 2 * 2006-2007
Monitored full project lifecycle to ensure compliance
with QA standards. Administered maintenance of
program documentation, ensuring compliance with CMMI
specifications. Orchestrated auditing of program
development and test engineering focused on CMMI
standards / requirements. Conducted the verification
and implementation of program test plans.
** Played a key role in advanced program quality by
serving as member of the Program Configuration
Control Board charged with establishing fix plans for
application into various program versions.
** Impacted testing platforms through strategic
mentoring and support of test engineers.
** Facilitated control of program releases with added
accountability through implementation of new
processes.
** Ensured code compliance with corporate software
coding standards through comprehensive inspection.
Additional contributions included the verification /
support of code reviews to ensure adherence with
corporate policies.
** Improved program management through establishment
of a proof of concept automated test script with Test
Complete.
** Honored with two recognition awards within the
first 8 months of employment for helping assigned
team maintain their milestones as well as for
adapting to the program within the first month.
SunGard-HTE
Senior Systems Integration & Quality Assurance
Analyst * 2002-2006
Developed and executed test plans for new and
existing applications. Performed and documented
application performance tests. Provided level two
support to installation, support, and demonstration
teams. Installed and supported new and existing AVL /
Mapping customers. Tested and integrated third-party
hardware and software. Researched new technologies /
patches and their impact on the operability of Public
Safety suite of applications. Performed risk
assessment for new software applications integration
and reported results to management. Analyzed and
troubleshot customers environment to help them
maintain uptime on their Public Safety application.
** Facilitated testing operations through creation of
VB-based automated test tools.
** Improved overall management of issue tracking /
resolution with the introduction of a VB application.
** Improved data management and knowledge
distribution through innovative creation of an
intranet website.
** Expanded staff knowledge of GPS operations with
the conceptualization and coordination of special
training courses.
** Maintained top performance during absence of QA
Manager by taking over daily leadership functions.
Career Note: Additional professional history includes
roles as Machine Operator for Lucent Technologies and
Freight Associate for Home Depot. Details on request.
Technical Skills
Hardware Platforms: Windows PC (building and
troubleshooting), AS/400
Networking: TCP/IP LAN (building and
troubleshooting), TCP and UDP protocols
Operating Systems: Windows
95/98/ME/NT/2000/XP/2003/Vista/Win7/2k8
Programming Languages: VB, HTML, VBScript, XML, C,
ASP
Configuration Management: Clear Case, Clear Quest,
Source Safe, Team Foundation Server
Automated Testing: Test Complete
Development Processes: Waterfall, SCRUM
Other Software: Active Directory, IIS, SQL Server,
DevTest, Clonezilla, Wireshark, VmWare, MS ISA
Server, Squid Proxy, General SSL knowledge
GPS Devices: Sierra Wireless MP750/MP555/MP755,
Trimble Placer 450, Airlink Pinpoint
GPS Protocols: TAIP, NMEA
Wireless/RF Communications: GRPS, CDMA, DataRadio,
Elecrocom, Motorola
Education
Bachelor of Science in
Management of Information Systems
University of Central Florida, Orlando, Florida
Certifications
See above
CONTACT DETAILS
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