Expertise in DOS, Windows 9x/ME/2000/XP/Vista/7 or Mac OS
Self-directed, responsible Technical Support Specialist with industry certifications and hands-on professional experience supporting clients in customer-focused environments a Excellent troubleshooting and solution development skills a Hands-on learner with a strong team-play attitude
Education: University of Delaware; Newark, Delaware Bachelor of Science in Applied Animal Science Department of Animal and Food Sciences Graduation Date: January 8, 2000
New Horizons; Tampa, Florida MCSA with Security, and CCNA Program Apr 2010 - Current Existing Certifications: Cisco CCNA, CCENT; Microsoft MCP; CompTIA A+, Network+, Security+
Skills: Operating Systems: Expertise in DOS, Windows 9x/ME/2000/XP/Vista/7 or Mac OS Networking: install, configure, operate, and troubleshoot medium-size route and switched networks Software: Microsoft Office; Photoshop and Video editing w/Final Cut Studio 2; Dreamweaver/Web design; Hardware: PC hardware/software troubleshooting and repair; Medical equipment Professional: Research; Staff Management; Training; Leadership/Team-building Soft skills: Interaction w/Manufacturers, Faculty, Students, Contract Negotiation
Employment: Dataguard IT, dataguardit.com, Tampa, Florida Owner; Nov 2009 a Present Analyzed and resolved hardware and software problems that require in-depth troubleshooting skills to determine root cause Facilitated the complete solution of product upgrades, installations and service at customer sites Provided critical remote desktop support to clients Billing of customers for hourly rate, or quoted jobs. Manage and administer budgets for Dataguard IT Configured and troubleshot networks in small office/home office and business environment, including Cisco 1841 routers and Cisco 6500 switches. Successfully configured Frame-relay virtual connections, with DLCIs, LMI-type, etc. Manage the administrative functions to include recruiting, and new hire paperwork. Designed websites for by use of Dreamweaver HTML editor and FTP clients. Performed graphic design for customers with Adobe Illustrator. Educated customers on the operation of their products/service/solution Provided customers with thorough documentation of all work performed Researched and recommend technology solutions to small office/home office and business problems Instructed customers on the proper use and maintenance of hardware and software Promoted business on social media websites to increase customer base.
Geeks Home and Office, geekshomeandoffice.com, Tampa, Florida Field Technician; Nov 2009 a Apr 2010 (Gus Pacheco) Demonstrated ability to analyze and resolve hardware and software problems that require in-depth troubleshooting skills to determine root cause Facilitated the complete solution of product upgrades, installations and service at customer sites Configured and troubleshot networks in small office/home office and business environment. Provided critical remote desktop support to clients Provide thorough documentation of all work performed Researched and recommend technology solutions to small office/home office and business problems Educated customers on the operation of their products/service/solution Instructed customers on the proper use and maintenance of hardware and software
University of Delaware, Center for Translational Cancer Research; Newark, Delaware Core Facility Director; Feb 2001 a Jan 2010 (Dr. Cindy Farach-Carson) Effectively operate, maintain, and troubleshoot highly technical research equipment (GE MicroCT scanner, IVIS Lumina in vivo/in vitro fluorescence scanner, BD Biosciences FACSCalibur flow cytometer, Bio-Rad SELDI-TOF mass spec, Beckman HPLC, and others) Responsible for training of faculty, postdocs, techs, grad students, undergrads, and outside institutional users of shared equipment Interface with manufacturers of equipment including negotiation of service contracts Develop appropriate methods and techniques in order to assist users with specialized research protocols on Core instrumentation Billing of users for hourly or unlimited usage Manage and administer budgets for CTCR in consultation with Center Director and CTCR Steering Committee Setup and expand cancer research labs at UD Design team for cancer research expansion pavilion with architects, opening 2009 at Christiana Hospital Manage the administrative functions to include new hire paperwork, recruiting, updating labor allocation modules, and certifying effort reports Work with team on design and content of website for CTCR Directed Cellular Proteomics Core Facility Performed Lowry Assays for protein determination Experienced with Genomic DNA isolation and analysis of genotype by PCR (DNA Extracton, PCR, gel analysis of PCR products) Performed SDS Polyacrylamide Gel Electropheresis, followed by Western Blotting Performed cell cultures/sterile technique Experienced in mouse and rat colony management Successful in mating difficult-to-breed transgenic mice Responsible for care, health observation, and treatment of mice, rats, reptiles, and fish Managed microbiological monitoring of animal facility Assisted with animal bleeding for Sentinel program Accountable for data collection and record keeping Assisted with procurement of animals Assisted with training of students and staff