Network Administrator / Desktop Support Resume

Title

Network Administrator / Desktop Support

Primary Skills

Expertise in DOS, Windows 9x/ME/2000/XP/Vista/7 or Mac OS

Location
US-NJ-Trenton

Posted
Jun-28-12

RESUME DETAILS

Self-directed, responsible Technical Support Specialist with industry certifications and hands-on professional experience supporting clients in customer-focused environments a Excellent troubleshooting and solution development skills a Hands-on learner with a strong team-play attitude

Education:
University of Delaware; Newark, Delaware
Bachelor of Science in Applied Animal Science
Department of Animal and Food Sciences
Graduation Date: January 8, 2000

New Horizons; Tampa, Florida
MCSA with Security, and CCNA Program
Apr 2010 - Current
Existing Certifications: Cisco CCNA, CCENT; Microsoft MCP; CompTIA A+, Network+, Security+

Skills:
Operating Systems: Expertise in DOS, Windows 9x/ME/2000/XP/Vista/7 or Mac OS
Networking: install, configure, operate, and troubleshoot medium-size route and switched networks
Software: Microsoft Office; Photoshop and Video editing w/Final Cut Studio 2; Dreamweaver/Web design;
Hardware: PC hardware/software troubleshooting and repair; Medical equipment
Professional: Research; Staff Management; Training; Leadership/Team-building
Soft skills: Interaction w/Manufacturers, Faculty, Students, Contract Negotiation

Employment:
Dataguard IT, dataguardit.com, Tampa, Florida
Owner; Nov 2009 a Present
Analyzed and resolved hardware and software problems that require in-depth troubleshooting skills to determine root cause
Facilitated the complete solution of product upgrades, installations and service at customer sites
Provided critical remote desktop support to clients
Billing of customers for hourly rate, or quoted jobs.
Manage and administer budgets for Dataguard IT
Configured and troubleshot networks in small office/home office and business environment, including Cisco 1841 routers and Cisco 6500 switches.
Successfully configured Frame-relay virtual connections, with DLCIs, LMI-type, etc.
Manage the administrative functions to include recruiting, and new hire paperwork.
Designed websites for by use of Dreamweaver HTML editor and FTP clients.
Performed graphic design for customers with Adobe Illustrator.
Educated customers on the operation of their products/service/solution
Provided customers with thorough documentation of all work performed
Researched and recommend technology solutions to small office/home office and business problems
Instructed customers on the proper use and maintenance of hardware and software
Promoted business on social media websites to increase customer base.

Geeks Home and Office, geekshomeandoffice.com, Tampa, Florida
Field Technician; Nov 2009 a Apr 2010 (Gus Pacheco)
Demonstrated ability to analyze and resolve hardware and software problems that require in-depth troubleshooting skills to determine root cause
Facilitated the complete solution of product upgrades, installations and service at customer sites
Configured and troubleshot networks in small office/home office and business environment.
Provided critical remote desktop support to clients
Provide thorough documentation of all work performed
Researched and recommend technology solutions to small office/home office and business problems
Educated customers on the operation of their products/service/solution
Instructed customers on the proper use and maintenance of hardware and software

University of Delaware, Center for Translational Cancer Research; Newark, Delaware
Core Facility Director; Feb 2001 a Jan 2010 (Dr. Cindy Farach-Carson)
Effectively operate, maintain, and troubleshoot highly technical research equipment (GE MicroCT scanner, IVIS Lumina in vivo/in vitro fluorescence scanner, BD Biosciences FACSCalibur flow cytometer, Bio-Rad SELDI-TOF mass spec, Beckman HPLC, and others)
Responsible for training of faculty, postdocs, techs, grad students, undergrads, and outside institutional users of shared equipment
Interface with manufacturers of equipment including negotiation of service contracts
Develop appropriate methods and techniques in order to assist users with specialized research protocols on Core instrumentation
Billing of users for hourly or unlimited usage
Manage and administer budgets for CTCR in consultation with Center Director and CTCR Steering Committee
Setup and expand cancer research labs at UD
Design team for cancer research expansion pavilion with architects, opening 2009 at Christiana Hospital
Manage the administrative functions to include new hire paperwork, recruiting, updating labor allocation modules, and certifying effort reports
Work with team on design and content of website for CTCR
Directed Cellular Proteomics Core Facility
Performed Lowry Assays for protein determination
Experienced with Genomic DNA isolation and analysis of genotype by PCR
(DNA Extracton, PCR, gel analysis of PCR products)
Performed SDS Polyacrylamide Gel Electropheresis, followed by Western Blotting
Performed cell cultures/sterile technique
Experienced in mouse and rat colony management
Successful in mating difficult-to-breed transgenic mice
Responsible for care, health observation, and treatment of mice, rats, reptiles, and fish
Managed microbiological monitoring of animal facility
Assisted with animal bleeding for Sentinel program
Accountable for data collection and record keeping
Assisted with procurement of animals
Assisted with training of students and staff

Certifications

See above

CONTACT DETAILS

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