Capitol College, Laurel, Maryland 3-year Associate in Applied Science (AAS) in Electronics Engineering Technology Bachelors of Science in Electronics Engineering Technology (BSEET)
SUMMARY OF EXPERIENCE
Extensive experience as an engineering/technical writer in the areas of spacecraft tracking support, business data processing equipment, local area networks, Navy and Air Force missile systems and aircraft, radar systems, underwater systems, secure communications (C3), telecommunications, RF, aircraft systems, electric transit cars, automated systems and IT support. Wrote equipment, system, and subsystem manuals at both the field maintenance support and operator (user) levels, in addition to documentation updates/revisions.
8/08 to 7/11 Data Computer Corporation of America (DCCA), Ellicott City, MD Technical Writer: Developed and wrote abbreviated and full version user manuals in both Word 2007 and RoboHelp 8 (Microsoft HTML Help) for the CMS Medicaid and Children''s Health Insurance Program (CHIP) Budget and Expenditure System (MBES/CBES) within an SDLC environment and in compliance with CMMI L3. This incorporated substantial screen captures that required alteration for use in the documents. All graphics (screenshots, buttons, pop-up messages) required the addition of Section 508-compliant text equivalents (alt tags). Updated three user manuals (Word, RoboHelp 8) for the Incurred But Not Reported Survey (IBNRS) System. Annually updated security documents (contingency plans, risk assessments and system security plans) for the MBES/CBES, SC/CLIA, CARTS, CHIP and IBNRS systems. Attended various status meetings and wrote weekly minutes, Issues, Lessons Learned, Action Items and Risks tables for MBES and related programs. Weekly status minutes required frequent monitoring of work requests and updating of the minutes. As one of the DCCA Metric Reporting Team members, developed monthly metrics reports for the MBES/CBES systems using MS Excel and Access. Position required a Public Trust Clearance.
12/07 to 8/08 Celtic Technologies, Inc., Middletown, MD On contract to Navy Medical Information Management Center (NMIMC), Bethesda MD Technical Writer: Worked along with a team of about 12 IT personnel on the Operations and Sustainment (O&S) team in support of the Navy Medicine Online (NMO) program, working onsite at the Navy National Medical Center (NNMC). Performed the majority of documentation work in preparation of document deliverables to the Navy in close collaboration with the Program Manager. Specific tasks included reformatting Excel tables to allow proper format in Word, substantial editing, creating new reporting forms (e.g., incident reports and summary, server maintenance activity reports, etc.), and creating some Visio graphics. Types of documents included the NMIMC Operations & Maintenance Manual (OMM), specific NMO software applications procedures, monthly status and meeting reports, and Action Items lists. Source data was contributed by Celtic team members and some on-site GS contributors. Public Trust and Secret clearances required.
4/07 to 11/07: Unemployed
6/06 to 3/07: Northrop Grumman Electronic Systems Technical Writer: (Contracted through TASC Technical Services). My first project was to update the MS-178 Maintenance Series Handbook (FrameMaker 7.0) for the USPS Automated Flat Sorting Machine Model 100-Automatic Induction automated mail processing system. I also performed additional quality control checks on associated training lesson guides and student lab guides for maintenance courses on the system. My second project was to write text and perform QC edits of the first drafts to the System User(tm)s Manual (SUM) and System Administration Manual (SAM) for the Tactical Exploitation Group Remote Workstation (TEG-RWS) used by the Marine Air-Ground Task Force (MAGTF). This included some minor graphic revisions in Word Picture for text. My third project was to incorporate revisions to various AN/APG-68 Fire Control Radar Set, Handbook of Overhaul Instructions (HOVIs) and Intermediate Maintenance Instructions (IMIs) using Interleaf QuickSilver per MIL-STD-38784. Additional writing included four radar equipment manuals in the Interface Test Adapter (ITA) Group and a field service bulletin for an antenna parts upgrade.
3/06 to 6/06: VIPS, Towson, MD Technical Writer: Contracted to the VIPS Technical Communications Group to revise VIPS Medicare System (VMS) documentation, including those for Durable Medical Equipment Medicare Administrative Contractor (DME MAC) Medicare carriers. Updated and edited the VIPS VMS Subsystem Reference & Information Cross-Reference Manual. This included expansion of cross-references to include page numbers and major topic cross-references to 34 VIPS VMS system reference manuals and user guides. Also reformatted and updated Help Desk procedures, scripts, and a reference guide for the Centers for Medicare and Medicaid Services (CMS) for the Customer Support for Medicare Modernization Program (CSMM) - Medicare Part D. All work was done in Word.
11/05 to 2/06: DRS Signal Solutions, Inc. (DRS-SS), Gaithersburg, MD Technical Writer: (Contract) Wrote and revised installation, operation, and operator maintenance manuals and engineering change orders (ECOs) for the DRS family of RF radio equipment, including receivers, tuners, interrogators, and related equipment. I also performed final QC/editing of (marketing) product data sheets and other technical documentation. All work was done in Word on a Windows XP platform. Some graphics were created using Visio Standard 2000.
4/05 to 8/05: STG, Inc., Rockville, MD Technical Writer: (Contract) Prepared and performed QA on documentation from final Veterans Health Administration (VHA) health center on-site test results for the Certification and Accreditation (C&A) of security-related systems at nationwide VA hospitals and medical centers (VAMCs). The VAMCs operate under the governing VHA Veterans Integrated Service Network (VISN) program. Test (policy) results were based on National Institute of Standards and Technology (NIST) governing documents, NIST Special Publications 800-37 and 800-53. Tests were performed under two parallel operating platforms: Veterans Health Information Systems Technology Architecture (VistA) and Local Area Network (LAN). In collaboration with security analysts, individual VHA site test data results were edited using MS Word and Excel spreadsheets. Finalized Excel spreadsheets were converted into PDF format for final report presentations (SCAs, or Security Control Assessments), which were reviewed by the management at each VHA health center site for future remediation.
1/03 to 1/05: Northrop Grumman Electronic Systems (NGES), Sykesville, MD Senior Technical Writer: (Contract) Wrote new and updated descriptions of screen functions for two operator (GUI) screen interfaces: a Radar Control Unit (RCU) screen and a Command and Maintenance Display (CMD) screen for use in air, mobile, and surface (maritime) radar tracking systems. Substantial screen captures were made using the FullShot 6.03 Professional utility. Also wrote equipment and interface descriptions for the Communications Subsystem versions of the radar systems. All work was done in Word 2000 and RoboHelp Office (Version X4.1) HTML documents on a Windows 2000 platform for compilation into HTML-formatted RCU Help documents. I developed several equipment technical manuals for a tethered aerostat radar system. Additional corrections and updates were incorporated from Engineering Action Requests (EARs). Additional Visio 5.0c graphics were created to accompany text. Commercial format.
5/02 to 1/03: Constella Group [formerly Analytical Sciences, Inc. (ASI) Electronic Publishing Group (EPG)], Bethesda, MD Publications Specialist: Revised publication support life cycle support documentation for the Naval Air Training and Operations Procedures (NATOPS) safety manuals on Navy aircraft using the Interleaf 7.0.2 desktop in a Windows 2000 Professional platform. Documentation was migrated from paper to web/PDF/CD format. Created CDs for Program Manager review. Created and verified (proofed) PDF hyperlinks and bookmarks for documents converted from Interleaf. Specifications: NTSA-ED-10-1 and MIL-DTL-85025B. Also assigned to the data collection/ processing operations (approximately 3 months) for the Centers for Disease Control and Prevention (CDC) Special Agent Registration Inspection Program. This program supports the Public Health Security and Bio-terrorism Preparedness Act and Response Act of 2002. Required Secret clearance.
7/01 to 12/01: Northrop Grumman Electronic Systems and Sensors Sector (ESSS), Sykesville, MD Technical Writer: (Contract) Wrote removal and replacement procedures and functional (operational) descriptions for the site-level operation and maintenance instruction manuals for the Data Processor and Signal Processor assemblies in the AN/TPS-70SS (solid state) Radar Set. All work was started in Word 97 on a Windows 97 platform (completed in Office 2000 SR-1) for eventual translation into HTML-formatted Help documents. Created new Visio 5.0c drawings to accompany text. Commercial format.