Objective: To obtain a responsible, challenging IT Field Technician position with a progressive, growth-oriented organization utilizing my technical skills.
Summary of Skills: * PC/Desktop/Laptop hardware and software support * Break/Fix printers - DELL, LEXMARK, IBM, and HP * Quality customer service and support and ability to communicate technical solutions to non-technical users * Installed, configured software (using imaging software), maintained and troubleshoot applications * Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers * Provide Network Support for LAN/WAN and troubleshooting cabling connectivity issues with CAT 5. Networking Protocols: TCP/IP, LAN/WAN, T1
CERTIFICATIONS * A + Certification by Comp TIA * Apple Level III Certified * DELL Certified System Engineer (DCSE) * IBM/LENOVO Desktops and Laptops * IBM/LEXMARK/HP Printers
Compucom Field Support Analyst 2/12 to 4-27-12 * Using EFS and Clearvision Ticketing systems * Daily responsibilities - Contact customers to troubleshoot problems via telephone. Installation of pc hardware and software to user specifications * Desktop repair -Laptop repair - Printer maintenance * Troubleshoot network connectivity issues - Assist with the final testing and debugging of the systems before turnover to end-users * Performed projects and special assignments given by immediate supervisors * Ordering and replacing hardware components * Installing/configuring/diagnosis and repair of workstations and servers, and network equipment - moving and reconnecting equipment - IMAC * Participated in system upgrade project for major retail chains/financial institutions * Support of a very large geographic area for most hardware and software aspects of the client`s needs - System administration and Real Time updates on client cases * Competencies Preventative Maintenance -Desktop Support -Laptop Support IBM Registers Client Registers - HP printers - Lexmark Printers
Worldwide Tech Services 4/06 to 2/12 Computer Field Technician * Install, maintain and repair computers, laptops and peripheral devices * Instruct customers to effectively operate and maintain their system as required. * Maintain Service Delivery Coordinator (SDC) for communication and ensured Customer Satisfaction * Track and return all parts as required * Provide SDC with call shutting records and reports as necessary * Resolve customer`s hardware/software and upgrades * Support Microsoft Windows 9x, XP, Vista, Windows 7 * Support - APPLE, DELL, IBM, LENOVO, LEXMARK and SONY
Getronics (Compucom) 3/02 to 4/06 Computer Field Technician * Responsible for solving computer networking and technical problems * Found network connection and their server problems * Install computer LANs and WANs network connections for banking and retail * PC/Desktop/Laptop hardware and software support * Installed, configured software (using imaging software), maintained and troubleshoot applications * Performed diagnostics on PC Equipment and ensured printers were up and running at all times * Installed and configured CISCO Routers (2600) and troubleshoot with help desk * Troubleshoot fiber optic cable issues * Diagnosed and performed maintenance on DELL Server 2600/2650
NASA-JSC 7/01 to 3/02 Field IT Support * Responsible for data migration on Desktop * Installed, configured (using imaging software), maintained and troubleshoot applications and virus removal * Supported Windows 2000 and proprietors software. * Break/Fix COMPAQ and DELL desktops and file servers * Break/Fix printers - DELL, LEXMARK, IBM, and HP