Field Tech support Resume

Title

Field Tech support

Primary Skills

PC/Desktop/Laptop hardware and software support

Location
US-TX-Sugar land

Posted
May-15-12

RESUME DETAILS

U.S. CITIZEN/SECURITY CLEARANCE (TWIC)

Objective: To obtain a responsible, challenging IT Field Technician position with a progressive, growth-oriented organization utilizing my technical skills.

Summary of Skills:
* PC/Desktop/Laptop hardware and software support
* Break/Fix printers - DELL, LEXMARK, IBM, and HP
* Quality customer service and support and ability to communicate technical solutions to non-technical users
* Installed, configured software (using imaging software), maintained and troubleshoot applications
* Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers
* Provide Network Support for LAN/WAN and troubleshooting cabling connectivity issues with CAT 5. Networking Protocols: TCP/IP, LAN/WAN, T1

CERTIFICATIONS
* A + Certification by Comp TIA
* Apple Level III Certified
* DELL Certified System Engineer (DCSE)
* IBM/LENOVO Desktops and Laptops
* IBM/LEXMARK/HP Printers

Compucom
Field Support Analyst 2/12 to 4-27-12
* Using EFS and Clearvision Ticketing systems
* Daily responsibilities - Contact customers to troubleshoot problems via telephone. Installation of pc hardware and software to user specifications
* Desktop repair -Laptop repair - Printer maintenance
* Troubleshoot network connectivity issues - Assist with the final testing and debugging of the systems before turnover to end-users
* Performed projects and special assignments given by immediate supervisors
* Ordering and replacing hardware components
* Installing/configuring/diagnosis and repair of workstations and servers, and network equipment - moving and reconnecting equipment - IMAC
* Participated in system upgrade project for major retail chains/financial institutions
* Support of a very large geographic area for most hardware and software aspects of the client`s needs - System administration and Real Time updates on client cases
* Competencies Preventative Maintenance -Desktop Support -Laptop Support
IBM Registers Client Registers - HP printers - Lexmark Printers

Worldwide Tech Services 4/06 to 2/12
Computer Field Technician
* Install, maintain and repair computers, laptops and peripheral devices
* Instruct customers to effectively operate and maintain their system as required.
* Maintain Service Delivery Coordinator (SDC) for communication and ensured
Customer Satisfaction
* Track and return all parts as required
* Provide SDC with call shutting records and reports as necessary
* Resolve customer`s hardware/software and upgrades
* Support Microsoft Windows 9x, XP, Vista, Windows 7
* Support - APPLE, DELL, IBM, LENOVO, LEXMARK and SONY

Getronics (Compucom) 3/02 to 4/06
Computer Field Technician
* Responsible for solving computer networking and technical problems
* Found network connection and their server problems
* Install computer LANs and WANs network connections for banking and retail
* PC/Desktop/Laptop hardware and software support
* Installed, configured software (using imaging software), maintained and troubleshoot applications
* Performed diagnostics on PC Equipment and ensured printers were up and running at all times
* Installed and configured CISCO Routers (2600) and troubleshoot with help desk
* Troubleshoot fiber optic cable issues
* Diagnosed and performed maintenance on DELL Server 2600/2650

NASA-JSC 7/01 to 3/02
Field IT Support
* Responsible for data migration on Desktop
* Installed, configured (using imaging software), maintained and troubleshoot applications and virus removal
* Supported Windows 2000 and proprietors software.
* Break/Fix COMPAQ and DELL desktops and file servers
* Break/Fix printers - DELL, LEXMARK, IBM, and HP

Education

* A.S. Industrial Electronics
* Advanced Electronic Cer

Certifications

See above

CONTACT DETAILS

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