IT Specialist / Senior Software Engineer Team Leadership ~ Project Management ~ Client Relations & Satisfaction
. Proven success in technical and management roles providing mission- critical support to America's global military efforts. . Advanced multi-tasking expertise; effectively supported more than 250 systems/applications involving as many as 7,500 users. . Seasoned background in the complete IT arena spanning systems analysis and administration, software development, user support, network performance monitoring, upgrades, testing, and configuration. . Skilled at managing broad-scope IT projects and leading teams in cross- functional, concerted efforts. . Excellent capabilities in analyzing, diagnosing and swiftly resolving complex technical errors and issues. . Reliably ensure high levels of customer satisfaction through proactive communication and cooperation. . Consummate strengths in back-up, recovery, and IT security strategies to safeguard vital information. . Vast experience in UNIX (Sun Solaris) O/S, Microsoft Windows NT, Microsoft Exchange, Microsoft Windows 2003, Microsoft Windows XP, Microsoft Windows 7, Active Directory, and Oracle development tools. . Active Secret Security Clearance, expires 2015.
Raytheon Network Centric Solutions, Camp Marmal, Afghanistan, 2011 to Present Senior PC / Client Server Analyst . Proficiently track, route, diagnose and repair software and hardware issues for customer base of 500 across a three-tiered network. . Thoroughly wipe and prepare computers for connection to government- owned networks, and install/maintain licensed government-owned software packages. . Assist system administrator with duties when manning level was reduced due to medical emergency of primary administrator
Computer Sciences Corporation, Qwest, Iraq, 2009 to 2011 Field Site Lead / Field Service Representative . Directed, mentored, motivated and coordinated team of 10 in delivering on-site field support to customers. . Installed, serviced, and repaired state-of-the-art CREW systems and equipment. . Analyzed and swiftly resolved issues related to hardware/software installation, repair, upgrade and maintenance.
Diversified Technical Services Inc, San Antonio TX, 2008 Software Engineer III . Reviewed complex system requirements to produce finished products via formal specifications, data flow diagrams and Computer-Aided Software Engineering (CASE) tools. . Accurately translated comprehensive designs and requirements into computer software. . Tested, debugged, and fine-tuned final products to customers' satisfaction; successfully completed three major government projects.
Accenture National Security Services, San Antonio TX, 2007 to 2008 Senior Oracle Developer . Spearheaded design, coding, enhancement, and testing of software applications. . Demonstrated exemplary leadership attributes in training, coaching and mentoring junior developers.
Diversified Technical Services Inc., Randolph AFB TX, 2007 Senior Systems Engineer . Collaboratively maintained and updated programs, forms and reports for MiLPDS (Military Personnel Data System), and functioned as subject matter expert for X19s (overnight batch processing procedures). . Project-managed conversion of existing MilPDS system forms and folders to Oracle 11i.
Computer Sciences Corporation, Baghdad Iraq, 2006 Field Service Representative . Leveraged substantial technical savvy to install and administer Warlock Electronic Counter Measures equipment for 180+ vehicles on Army Forward Operating Base Loyalty. . Successfully ensured uninterrupted mission readiness of equipment designed to defeat radio-controlled devices used by insurgents to cause casualties and damage to personnel and resources.
Diversified Technical Services Inc., Randolph AFB TX, 2005 to 2006 Senior Software Developer . Played a lead role in analyzing requirements, building in-depth solution design, delivering final product to end users, and maintaining MilPDS.
TAMSCO, Baghdad, Iraq, 2005 Help Desk Administrator . Adeptly supported 7,500+ users across three networks by configuring desktops and peripherals, creating accounts and work tickets, installing new software and hardware, and applying updates and patches.
Diversified Technical Services Inc., Randolph AFB, TX, 2001 to 2005 Software Developer . Conducted software and functional analysis, data administration, transaction processing, and software development and maintenance according to client and company needs. . Facilitated automated testing and delivered life cycle support for worldwide personnel data system and HQ AFPC community. . Created and maintained programs, forms and reports to interface with all HR system modules as well as USAF's personnel system.
Prior background includes multiple technical roles with United States Air Force. Key Highlights: . Championed development and implementation of Operation Desert Storm's Emergency Reprogramming Center's system status board via Oracle SQL*Forms and PL/SQL tools. . Efficiently supported 600+ personnel for mission-critical intelligence computer applications. . Successfully verified emerging intelligence systems applications and interoperability for joint air and missile defense scenario.
Education & Training
AAS, Computer Information Systems, Community College of the Air Force Computer Systems Programming, US Air Force Technical Training Schools Middle Management Training, US Air Force NCO Academy and NCO Leadership Schools