Results-oriented, dynamic telecommunications expert and senior project manager, with a wealth of hands-on experience successfully delivering complex communications and networking solutions on time and within budget. Adept at tracking meticulous detail in challenging projects despite demands of fast-paced and deadline-driven work environments. Critical thinker, with significant strengths in managing multiple simultaneous projects. Routinely exceed expectations through creative problem-solving and superb time management abilities. Exceptional interpersonal, communication, and presentation skills. Talented in working with cross-functional teams to meet and exceed organizational goals.
Core Competencies Telecommunications Technology . Networking . SONET Systems . Systems Design, Installation & Testing Project & Operations Management . Requirements Analysis . Cost Analysis/Quotes . Proposals & Contracts Systems Diagnostics & Repair . Technical Documentation/Manuals . Team Leadership . User Training Root Cause Analysis . Quality/Safety Assurance . Strategic Analysis & Planning . Collaborative Teamwork Budgets & Cost Control . Customer Support & Satisfaction . Client/Vendor Relationships . Wireless/CDMA
SOLUTIONS TELECOM, INC., Tucson, Arizona . 2011 to Present Low voltage structured wiring, networking and multimedia contracting firm. Owner/Technician Perform comprehensive residential and business wiring services for television, video cameras, telephony/internet, security systems, surround sound and home automation. Pull Cat5, Cat6, coaxial and fiber optics wiring/cabling, and make terminations. Furnish computer/router/server setup, configuration, troubleshooting and user training. Install racks, surround sound/home audio speakers, volume controllers and high-end receivers. Assess requirements, develop cost estimates/quotes, submit bids and negotiate contracts. Order supplies and handle billing. Hire, train and supervise project staff of up to 5 technicians. Secured complex telecommunications project contracts for major tract home builders, including Lennar, Pulte, DR Horton and Turner Homes, a custom builder of homes worth in excess of $100K. Successfully completed diverse commercial and residential projects within or under budget and on time, resulting in repeat business and referrals from satisfied clients.
VERIZON, Tucson, Arizona . 2009 to 2011 Advanced Network Test/ Install Field Engineer II Installed, commissioned and provisioned SONET OC-48, OC-192 and Gigabit Ethernet (GbE) modules, in accordance with technical specifications and manuals. Developed accompanying Methods of Procedure (MOPs). Scheduled and oversaw the integration of modules into the existing long-distance network, in close coordination with regional counterparts. Supervised local technicians in the launch of 4G LTE wireless technology. Tested new circuits utilizing a variety of cutting edge equipment and conducted diagnostics/troubleshooting of network issues. Consulted with team members and engineers to resolve issues and clear alarms. Traveled to sites throughout the western region to decommission obsolete equipment to facilitate system upgrades. As Project Leader, directed over 60 projects, achieving an on-time completion rate of over 98% Contributed as a key team member in the Trans pacific Engineering Project, which connected Verizons 40Gb network to East Asia. Handled installation, configuration and maintenance of leading-edge 100Gb circuitry, integrated in the firms 4G LTE platform.
ALTERNATE COMMUNICATIONS (Verizon Contractor), Tucson, Arizona . 2008 to 2009 Network Test/Install Field Engineer Performed the identical functions as stated in the position description of Verizon Advanced Network Test/ Install Field Engineer, above. Recruited as a full-time Verizon employee in recognition of outstanding performance.
Career Note: Owner/Technician, Solutions Telecom, Inc., described above, 2006 to 2008.
ALTERNATE COMMUNICATIONS (Verizon Contractor), Tucson, Arizona . 2005 to 2006 Network Test/Install Field Engineer Traveled to the Gulf Coast to support the restoration of Verizons network following Hurricane Katrina. Assessed damage. Removed, documented and returned unusable equipment to Verizon. Set up new sites and rerouted voice/data network traffic to reestablish communications in the region. Utilized OTDR, CD and PMD equipment to perform fiber testing of the upgraded 10-40Gb network. Successfully restored thousands of circuits throughout the Gulf Region.
Career Note: Owner/Technician, Solutions Telecom, Inc., described above, 2003 to 2005.
AMERILINK BROADBAND SERVICES, Phoenix, Arizona & Alamogordo, New Mexico . 2001 to 2003 Medium-sized contracting company, providing an array of services, from network design and implementation to satellite installations. Project Manager (Contracted to Charter Communications) Directed daily operations of both offices, supervising a staff of 12 technicians plus support personnel. Established a new office in Alamogordo, New Mexico. Generated new business, performed cable installations, hired and trained technical staff, enforced company policies/standards, ensured quality and safety, resolved staff/client/vendor issues and furnished regular reports to Charter management. Achieved a 70% increase in workload and boosted the QC rate from 50% to 90% within the first 3 months of employment. Earned gratitude and high praise from Charter Communications management for rebuilding a positive and productive relationship with the company, which had been severely compromised by a predecessor.
Additional Experience (details on request):
Senior Field Technician, Genuity Lightwave Test Technician, MCIWorldcom Regional Manager, Great Lakes Cable Installation Technician, Peoples Choice TV
Tactical Satellite/Microwave Systems Sergeant, United States Army
EDUCATION /ADDITIONAL TRAINING
Bachelor of Science, Computer Science, Networking Emphasis (in progress) Stevens Henager College (Online), Salt Lake City, Utah