PMI Project Management Professional Resume

Title
PMI Project Management Professional

Primary Skills
Experienced Project / Product Manager capable of delivering integrated products, processes, and systems.

Location
US-OR-Beaverton (will consider relocating)

Posted
Jan-23-09

SUMMARY

* PMI Project Management Professional (PMP), Masters of Science in Management (MBA / MSM), SOX, ITIL / ITSM certification
* Enterprise systems experience with SAP R3/4, Oracle 8i/11i, PeopleSoft, Siebel, JDE, EPIC and Cerner.
* Experienced Project / Program / Product Manager capable of delivering integrated products, processes, and systems.
* Assessment, development and implementation of ITIL / ITSM / MSF / MOF frameworks in ISP / ASP / MSP service models.
* Highly effective, versatile and scalable business process and technical resource with solid functional, management, business systems analysis, development, program and project management experience.
* Manages programs, projects and teams of varying sizes (5-10) IT (20-100) matrix FTE resources, and budgets ($50M-$100M)
* Strong team leadership, business consulting, project management, collaboration, problem solving, communication, presentation and negotiation skills for the development, implementation, management of IT and business programs.
* Effective team and individual contributor within IT and business teams. Focused on quality, results, service, and implementation.
* Hands-on experience with global system architecture, applications, databases, integration, Internet and networks.
* Cross-functional business analysis and process engineering experience in finance, marketing, sales, and manufacturing.


APPLIED METHODOLOGIES & FRAMEWORKS

PM / PMO / PPM Methodologies - Supports Project Management Office (PMO) development in the definition and utilization of standard project delivery methodology (PMBOK), framework (PDF) process standards, documentation repository, guidance, enterprise project management system, resource planning, project management execution metrics and dashboard reporting, executive governance and project portfolio management (PPM). Applies PMBOK, Project Life Cycle (PLC), Cadence, Prince2, SCRUM project management methodologies. Establishes and supports Enterprise Project Management Office (PPM / PMO / EPMO / COE) usage within diverse organizations and across regions. Where applied: [Oregon SDC] [Symantec] [Levi's] [Inter|Section] [C&A] [Axisys] [Symbol] [IDK] [PWC]

Process Engineering & Development Methodologies - Utilizes Business Process Engineering methodologies including: BPM, BPE, BPI, RapidRe, TQM, Lean and Six Sigma. Utilizes IT development methodologies: ASAP, SDM, Waterfall, IEM, OOA/D, Agile, XP on varying enterprise application integration and web development projects. Where applied: [Oregon SDC] [Symantec] [Levi's] [Inter|Section] [C&A] [Axisys] [Symbol] [IDK] [PWC]

Service Management, Project & Development Methodologies - Assessment, planning, development and implementation of Service Management (ITIL / ITSM / MSF / MOF) frameworks within ISP / ASP / MSP service models and operations. Where applied: [Oregon SDC] [Symantec] [Levi's] [Inter|Section] [C&A] [Syntex] [PWC]

Compliance Frameworks - Reviews and implements compliance frameworks along with supporting systems. Sarbanes-Oxley Act: SOX Sections 302: Internal control certifications; 404: Information technologies; Control Objectives for Information and related Technology (COBIT) best practices (framework) for information technology (IT). Provides management and IT users with a set of generally accepted measures, indicators, processes and best practices to assist them in maximizing the benefits derived through the use of information technology and developing appropriate IT governance and control in a company. GMP or 'cGMP' control and management of manufacturing and quality control testing of pharmaceutical products. Where applied: [Oregon SDC] [Symantec] [Levi's] [C&A] [Symbol] [Syntex] [PWC]


INDUSTRY EXPERIENCE

Healthcare - Configuring EPIC and Cerner hospital medical systems and building supporting patient and professional billing, inpatient orders, clinical documentation, Rx - pharmacy, emergency / asap, optime / operating room, radiant, resolute hospital billing, web ehealth physician access and self service, adt / prelude, bridges / interfaces, and information analytics. [Collier & Associates] [USC Medical Center] [Loma Linda University Medical Center] [Oregon Health Sciences University (OHSU)] [Providence Health & Services]

Life & Health Insurance - Strategic consulting and IT development related to regional consolidation program planning, accounting and integrated processes for underwriting, claims, processing, operations software systems and process standardization, enterprise application integration, marketing and sales force automation, e-insurance / commerce web centric customer self service applications development, infrastructure, architecture, deployment and support, organizational change and training implementation. [NW Mutual] [PacifiCare] [Aetna]

Banking - Strategic planning and project management for development or implementation of third party solutions for ATM and wholesale demand. Project Management of web centric e-banking applications related customer account self service, loan origination, mortgage and financing, e-commerce credit card transition processing, and investment portfolio management. Collaboration on security controls. [Wells Fargo] [Bank of America] [Home Savings of America] [US Bancorp]

Logistics & Transportation - Management of the flow of goods, information and other resources, including energy and people, between the point of origin and the point of consumption in order to meet the requirements of consumers, involving the integration of information, transportation, inventory, warehousing, material-handling, security, tracking, packaging and web centric analytics. Transportation vehicle CAD / CAE design, supply chain, manufacturing, distribution, marketing, sales, and field customer service and support. [Menlo Worldwide Logistics] [Consolidated Freightways] [Daimler Chrysler Freightliner]

Utilities & Energy - Merger and acquisition, financial and compliance reporting, enterprise application integration, resource planning, infrastructure control, costing / pricing, operations management, remote site resource control. SCADA power grid, security monitoring, management, and performance analytics. [US Department of Energy (DOE), Western Area Power Administration (WAPA)]

Apparel & Retail - Acquisition, configuration and implementation of apparel and retail enterprise systems. Configuration of enterprise operational retail point of sale (POS) systems with APICS inventory planning and control, supply chain production planning, procurement, manufacturing, logistics, and distribution systems. Implementation of wireless POS bar code scanners for retail and mobile securities transaction processing. [AMFAC] [ Federated Stores], [Wal Mart] [GAP] [Target] [NYSE]


WORK EXPERIENCE

PROVIDENCE HEALTH & SERVICES - October 2008 to January 2009
Enterprise Project Management Office Portfolio Manager

Providence Health & Services is a $7B non profit health system committed to providing a comprehensive array health plans and services to meet the needs of communities across five states, including Alaska, Washington, Montana, Oregon and California. Providence Health & Services operates 26 hospitals, more than 35 non-acute facilities, physician clinics, numerous other health, housing and educational services, and over 45,000 employees. Status employee. Employment transition due to economic recession and related budget reduction.

* Developed Governance, Project Portfolio Management (PPM), Enterprise Project Management (EPM) framework for infrastructure, application and business process initiatives.


STATE OF OREGON DATA CENTER - January 2008 to June 2008
Project Manager - NextSource Consultant

The Oregon State Data Center (SDC) is a new consolidated $63M managed service provider (MSP) facility supporting State of Oregon agencies. The SDC provides cross agency functional and technical support for statewide network, telecommunications, security, SAN storage, distributed systems, mid range, and mainframe platform operations. Status: Consultant. Employment transition due to the end of six month contract.

* Conducted ITIL / IT Service Management (ITSM) current process review. Performed data center service support and delivery operations best practices gap assessment and recommendations. Developed ITSM process blueprint for: service desk, event, incident and problem management; request fulfillment, change management, configuration and inventory management; release management and service management. Identified cross functional ITSM process requirements for network, telecommunications, security, SAN storage, distributed systems, mid range, and mainframe platforms.

* Documented automated workflow requirements, policy and procedures, conducted alternative systems reviews, engaged development resources and coordinated an open source request tracking application configuration, development and conversion. Developed cultural change management, communication, and multimedia training plans. Facilitated process and design agile iterative development cross functional focus group sessions to ensure participation and acceptance.

* Developed phase plans for integrating IT financial and service level management agreements and metrics reporting. Facilitated program launch, large cross functional and process JAD sessions, and executive reviews.

* The complete implementation will result in a 65% reduction in service request life cycle processing, 100% improvement in $45M inventory and configuration management, and significantly improved service level management (SLM, SLA's, OLA's) and performance.

SYMANTEC CORPORATION - March 2006 to November 2007
Enterprise IT Project Manager

Symantec Corporation, fourth largest worldwide software company, provides a set of security and availability products and services to large enterprises, governments, small and medium-sized businesses, and consumers on a worldwide basis. Symantec helps its customers protect their infrastructure, information and interactions by delivering software and services that address risks to information security, availability, compliance and information technology (IT), and systems performance. $5.1B annual sales. Status: Employee, Managed: 5-50 FTE Internal/Contract. Employment transition due to project completion, acquisition, merger, budget reduction, reorganization and IT outsourcing.
* Managed global cross-functional business and technical project teams varying in size and complexity.

* Responsible for full systems development lifecycle (SDLC) and Project Life Cycle (PLC) from project initiation to maintenance and support; involving project delivery framework (PDF), SOX, and COBIT compliance.

* Implemented standard support processes and knowledge management system for the worldwide enterprise customer support.

* Integrated Oracle Enterprise service contracts with SalesForce.com worldwide; established global standardization and implementation of a $400M software product renewal sales process.

* Supported the Project Management Office (PMO) in the utilization of standard project delivery methodology, framework (PDF) process standards, documentation repository, guidance, enterprise project management system, resource planning, project management and execution metrics.

INDEPENDENT CONSULTANT - March 2003 to February 2006
IT Project Management & Business Process Engineering

Consultant for Fortune 500 transportation, logistics, commercial banking, and insurance companies with operations located in the Pacific Northwest. Managed, directed and led technical, cross-functional and/or vendor project teams with budgets ranging from $50K to $10M. Major clients included US Bank and Daimler Freightliner LLC. Status: Consultant, Managed: 5-50 FTE Internal/Contract. Employment transition due to project completion.
* Daimler Chrysler Freightliner - PMO Project Manager for a variety of cross functional system enhancements, application upgrades, new software installations. Managed a program portfolio of a wide range of twenty four concurrent projects. Supported functional areas included: finance, accounting, human resources, engineering, marketing, sales, customer service and field service and support. Managed varying team sizes. Utilized SDLC, SCRUM, Agile and XP project and development methodologies in a variety of development environments.

* US Bancorp - Developed and implemented enterprise-wide software quality control framework to ensure on-time quarterly banking system releases and enhanced project tracking and executive dashboard reporting. Reviewed and integrated current software development process, Rational Unified Process (RUP) utilization and Quality Assurance best practices into documented software quality control policy and procedural framework. Developed prototype executive dashboard reporting while working with cross functional IIT management in the identification of performance metrics. Significantly improved project execution, quality assurance and quarterly release reporting.

LEVI STRAUSS & CO. - September 2001 to February 2003
IT Application Development Manager for North America Finance and Accounting

Levi Strauss & Co. markets products under leading brand names that are among the most successful apparel brands in the world. The Levi's brand is one of the most widely recognized global brands in the history of the apparel industry. $4.5B annual sales. Managed and supported all aspects of financial and accounting applications portfolio for $4.5B enterprise. Status: Employee, Managed: 25+ FTE Internal/Contract. Employment transition due to recession, IT reorganization, consolidation and budget reduction.

* Responsible for IT capital and operating budgets. Supervised from the LS&Co Shared Services Center in Eugene, Oregon, a virtual 25-person cross functional IT business analyst and development team in Walnut Creek and San Francisco, California, and remote data center in Westlake, Texas.

* Represented IT as part of the LS&Co Shared Services Center Leadership team interfacing with worldwide corporate finance and administration executives in the development of strategic ERP initiatives.

* Completed major enterprise accounting system upgrade on schedule and significantly improved business intelligence analytics reporting through implementation of Business Objects and Hyperion.

* Implemented LS&Co Shared Services Center PMO framework for project governance, standards, processes and reporting.

* Developed strategies and business process improvement projects; implemented new systems and processes to streamline LS&Co Shared Services Center operations; achieved significant customer satisfaction level improvement.

* Led SAP ASAP blueprinting, operations and configuration analysis for accounting, finance and control (FICO) implementation.

INTER|SECTION, LLC - June 1998 to September 2001
Program & Project Management

Inter|Section provided IT management, business systems analysis, web centric development, ERP configuration, project management consulting and training services for electronic commerce, retail, apparel, health care, financial services, insurance and professional services companies. Status: Consultant, Managed 5-25 person concurrent technical, cross functional and/or vendor project teams with budgets ranging from $50K to $100M. Employment transition due to project completion, sought long term contract or permanent employment.

* NIKE - Supply Chain SAP, i2, and Siebel enterprise integration Project Management Office (PMO) development and project consulting. Developed project portfolio management, resource planning, enterprise project reporting and project management training and consulting to 25+ project teams and 250 resources.

* Consolidated Freightways - ERP Information Technology Director. Managed 140 IT resources with related operating and capital budget; provided Program Management for selection of PeopleSoft ERP system for finance, accounting, billing, HRIS and payroll.

* Quixtar - Project Management for the development of e-commerce retail catalog sales web portal and brand websites; completed under budget and ahead of launch schedule; significantly reduced operating costs streamlined business processes.

* Oregon Health Sciences University (OHSU) Project Management for School of Medicine Y2K cross department systems assessment.

* IT Planning Director of a Internet, Managed and Application Service Provider (ISP / MSP / ASP). Developed, trained and implemented ITIL, MOF and RUP methodologies and process frameworks for a world class web server data center. Developed marketing, sales and ITSM service management programs.

AXISYS, INC - August 1996 to June 1998
Director of IT Development, Program Management and Business Analysis

Global integrator of supply chain, logistical and SAP, Oracle, and PeopleSoft ERP systems for Fortune 500 computer manufacturers, high tech test and measurement equipment. Representative ERP Implementations: HP, Sun Microsystems, Seagate, AMD and Cypress Semiconductor. Status: Employee, Managed: 5-150 FTE Internal/Contract. Employment transition due to relocation to Pacific Northwest.

SYMBOL TECHNOLOGIES, INC - June 1994 to August 1996
Program / Project Management and Senior Business Analyst

Symbol Technologies - World leader in bar code, portable and RF Spectrum 24 wireless Retail POS transaction systems, postal and parcel delivery services. Representative Implementations: Wal Mart, GAP, Target, and NYSE. Status: Employee, Managed: 5-35 FTE Internal/Contract. Employment transition due to pending relocation to east coast.

COLLIER & ASSOCIATES - March 1992 - June 1994
Director of Business Development, Program Management and Development

Business Process & Information Engineering services for financial institutions, healthcare, health insurance, and electronic manufacturing companies in Northern and Southern California. Configuring EPIC and Cerner hospital medical systems and building supporting patient and professional billing, inpatient orders, clinical documentation, Rx - pharmacy, emergency / asap, optime / operating room, radiant, resolute hospital billing, web ehealth physician access and self service, adt / prelude, bridges / interfaces, and information analytics. Representative Clients: USC Medical Center, Loma Linda University Medical Center, AST Research, Inc, PacifiCare, Aetna, and Home Savings of America. Status: Employee, Managed: 15-200 FTE Internal/Contract. Employment transition due to personal and family reasons.

SYNTEX CORPORATION - November 1990 to March 1992
International Information Technology Audit & Senior Business Analyst

Syntex - Fortune 100 international pharmaceutical and medical diagnostic systems corporation. Consulted on international legacy manufacturing systems consolidation, migration, integration and divestiture. Recommended replacement of APICS and BPICS systems with a worldwide SAP Supply Chain implementation. Status: Employee, Managed: 5-10 FTE Internal/Contract. Employment transition due to corporate acquisition, merger, downsizing and consolidation.
IDK ASSOCIATES LLC - October 1987 to November 1990
Director Information Engineering & Client Services

Information Technology consultant association servicing Fortune 500 electronics, insurance, real estate, retail, distribution, and professional services. IT strategic planning, architecture, development and process engineering. Consulted on legacy systems migration, integration and divestiture. Implemented CASE and OOA/D methodologies. Representative Clients: Grub & Ellis, AMFAC, Federated Stores, and Menlo Worldwide Logistics. Status: Employee, Managed: 5-150 FTE Internal/Contract. Employment transition due to acquiring international business experience.

PRICE WATERHOUSE COOPERS - July 1985 to October 1987
Senior Information Systems Development & Business Process Engineering Consultant

PWC - International public accounting and consulting firm providing audit, operational analysis, business process re-engineering (BPR), business planning, financial analysis, information systems analysis, development, systems migration, integration and divestiture services for Fortune 500 public, private, and governmental organizations. Representative Clients: US Department of Energy (DOE), Western Area Power Administration (WAPA), Alameda County, State of California, Bechtel, Burlington Northern, Chevron Corporation, Wells Fargo, and Bank of America. Status: Employee, Managed: 5-150 FTE Internal/Consultants. Employment transition due to 100%+ domestic and international travel.

EDUCATION

Master of Science in Management (MBA / MSM), IT Project Management focus - Marylhurst University
Bachelor of Arts in Liberal Arts, Finance & Business Management - San Jose State University

CERTIFICATIONS

Project Management Professional (PMP) - Project Management Institute
IT Service Management (ITSM) - CSME and ISEB
ITIL Implementation Framework - HP Educational Services
Managing IT Projects, Scheduling, Cost Control, Risk Management - George Washington University
Sarbanes-Oxley Act (SOX) - Sections 302: Internal Control Certifications and 404: Information Technologies

TRAINING

Information Engineering & Application Development: JAD/RAD, OOA/D, XP, UML, Erwin Modeling, RUP Use Case
Project Management: PMI, PPM, Cadence, Prince2, Project Life Cycle (PLC), Enterprise Project Management (EPM)
SDLC / AGILE / SDM / ISO / SOX / ITIL / MSF/ MOF / BPR / Six Sigma - Software Development Methodologies, Operations and Compliance Frameworks, and Business Process Engineering Methodologies

Certifications
See above


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