IT Manager or IT Supervisor or IT Lead Resume

Title
IT Manager or IT Supervisor or IT Lead

Primary Skills
I would like a fast paced job in Information Technology Management to showcase my talents and skills.

Location
US-CO-Aurora

Posted
Jan-20-09

Information Technology Manager

SUMMARY OF QUALIFICATIONS
10+ years in leadership and management positions including project and program management
10+ years hands-on experience in Information Technology on Microsoft and UNIX based systems
Proven ability to manage projects and resources in challenging government environments
Ability to automate repetitive Microsoft Office processes using Visual Basic for Applications
Extensive experience producing top quality Microsoft Office products to upper management
Multiple certifications: Security +, MCP, MCSA, MCSE, MCSA: Security, MCSE: Security
Highly adept at handling multiple projects, programs and management duties simultaneously
Military veteran; TS/SSBI government security clearance - last update Jul 06, polygraph Feb 06

SOME SUCCESSES AND ACCOMPLISHMENTS
As IT Manager:
* Secured $250K for unfunded IT projects; garnered support from users representatives and upper management, completed all paperwork--all 7 requests were approved, funded and implemented
* Leveraged computer based training to reduce help desk training costs by 90%--saved $75K; reallocated savings for higher level training needs and unfunded customer requirements
* Managed project to bring all users into compliance with Public Key Infrastructure policies; increased compliance from < 40% to > 99%; bolstered e-mail and web security posture, brought agency in line with agency IT security mandates before a major inspection with 2 months to spare
* Stood up metric generation and tracking program; produced all documents; provided upper management and customers with first-ever look at how well IT department supported their needs
* Automated metrics generation and tracking using Visual Basic programming; new process saves 100 man-hours per year, eliminates chance of inaccurate data reaching upper management
* Authored numerous recognition packages--3 subordinates won yearly awards, 2 were promoted out of cycle
As Operations Manager:
* Revamped recognition programs; streamlined process reduced administrative burden on supervisors--directly led to a 150% increase in award submissions within 2 months
* Overhauled Performance Report program; drafted new procedures and timelines for report submission; reduced late reports 90%; recognized by inspectors as 'Best Practice'
* Created template for Performance Report submission; reduced reports returned to authors for correction by 50%; recognized by inspectors with 'Top Performer' award
* Hand picked to teach Air Force base-level class on Performance Report creation; received positive feedback; 90% of participants rated the class as "concise, useful, and relevant"
As Operations Lead:
* Expertly managed over 20 system upgrades; provided enhanced capabilities for system users
* Authored new section turnover checklist; reduced errors from 4 daily to 1 monthly
* Reworked personnel tracking system; reduced individual processing time 3 hours per person
* Spearheaded the creation of 5 winning recognition packages for subordinates

As Communications Superintendent:
* Hand-picked to lead a 10-person communications team; supervised IT, comm setup and user support infrastructure in challenging desert environment for over 70K multinational exercise users; maintained 99.9% system reliability and 100% message reliability for 3 months exercise
* Engineered and tested 24-circuit upgrade to tactical messaging system; resolved numerous compatibility issues; ensured 100% compatibility with existing systems
* Automated procedure for collecting and merging status reports from 13 field sites; reduced time needed to create daily operations briefing from 3 hours to less than 1 hour
As Communications Security Manager:
* Authored Microsoft Access database to track security education requirements automatically; saved 30 man-hours/month over previous manual tracking system
* Created tracking database using Microsoft Access for user requirement letters; reduced tracking time by 10%; increased on-time compliance to nearly 100%
* Educated over 150 unit level security officers on proper communications security practices--enhanced base communications security posture

EDUCATION AND PROFESSIONAL DEVELOPMENT
Government entry level and intermediate leadership and management courses
Civilian leadership/management courses - Seven Habits, Seven Habits for Managers, 4 Roles of Leadership, Focus: Time Management, Myers-Briggs Type Indicator training
Community College of the Air Force degree in Information Technology
Certifications: Security +, MCP, MCSA: Security, MCSE: Security
Level 1 and 2 Microsoft Project official course
Completed Expert Level classes in Microsoft Access, Outlook, Word, Excel, PowerPoint

RECENT POSITIONS
Nov 05 - Oct 08 Section Chief, IT Support Buckley AFB CO
Key Duties: Led a 15-person government/contractor team supporting a 500-user $15M Microsoft/UNIX/CITRIX network; oversaw operation and maintenance; managed $30K training budget, planned all training activities; focal point for Branch recognition program; managed day-to-day Help Desk Operations

May 04 - Nov 05 Section Chief, Ops Support Buckley AFB CO
Key Duties: Worked directly for the Commander of a 350-person unit, assisting in day-to-day management of the Squadron; Program Manager for Performance Reports program and Awards and Decorations program; sole IT representative to Commander and support staff

May 03 - May 04 Operations Lead Buckley AFB CO
Key Duties: Led an 5-person team providing IT and communications support to a 50-person work area supporting ongoing military operations; responsible for operation and maintenance of $500M communications system; managed day-to-day administrative needs of 16 military personnel

Apr 99 - May 03 Superintendent, Data Communications MacDill AFB FL
Key Duties: Managed 13-person in 2 diverse workcenters; led the worldwide deployment of personnel and $5M of IT and communication equipment in support of military operations and humanitarian relief; provided IT support, expertise and advice to battlefield Commanders; managed airlift preparation, support and loading for multiple military operations

Certifications
See above


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