Program Manager Resume

Title
Program Manager

Primary Skills
Project Management, Six Sigma Quality Assurance, Management /Leadership, Presentation/Negotiation, Communication/Inte...

Location
US-TN-Somerville (will consider relocating)

Posted
Jan-09-09

PMP


PROJECT / PROGRAM MANAGER
QUALITY ASSURANCE / PROCESS EXCELLENCE
Health Care, Airlines, Transportation &
Warehousing, Consumer Goods Manufacturing

Dynamic project management professional with
demonstrated skill commanding multi-million
dollar global corporate initiatives to on-
time and on-budget completion. Proven record
enhancing corporate operations and
profitability through expert application of
quality assurance and process excellence
best practices.

Project Management
Program Management
Six Sigma
Product Launch
Post-Project Evaluations
Financial Analysis
Planning
Budget Management
Sales Forecasting
Visio
Logistics
Data Retrieval & Analysis
LEAN Manufacturing
Inventory Control
Process Re-Engineering
Executive-Level Presentations
Team Building & Mentorship
Cross-Functional Leadership


PROFESSIONAL EXPERIENCE

FEDEX, Memphis, Tennessee
2001-2008
$15 billion global transportation, logistics
and supply chain management company with
over 500,000 employees worldwide.

Program Management Advisor, 2007-2008

Delivered expert cradle-to-grave management
of hundred-million dollar global project
initiatives across 11 FedEx corporations as
Program Management Advisor for FedEx
Customer Information Services. Served as
primary leadership force for 30-person team
responsible for concept, definition,
planning, development, and launch of
corporate initiatives. Guided team progress
through development of comprehensive project
plans and skilled mentorship of individual
team members. Delivered presentations
detailing project progress to executive
leadership. Monitored and tracked project at
every stage to ensure compliance of progress
with corporate goals. Facilitated cross-
departmental meetings to deliver daily
progress reports. Managed multiple global
project phases simultaneously.

Spearheaded launch of new product for FedEx
Express Freight, driving freight sales
increases of 10% and securing 10-12% gain in
market share.

Elevated company operations through key
contribution to launch of Customer Service
product streamlining customer interactions
with FedEx.

Received extensive recognition from
executive leadership for expert management
of multiple domestic and international
projects to successful completion.

Senior Project Management Analyst, 2005-2007

Served as Customer Service project lead for
multiple complex FedEx initiatives including
corporate processes and policies, computer
systems, performance standards, and new
training initiatives. Delivered expert
project planning, updating, executive
summaries, timeline tracking, and post-
project evaluations. Commanded key decisions
on project objective, structure and cross-
departmental disputes to ensure on-time and
on-budget fulfillment of deliverables.
Delivered comprehensive presentations
including Visio diagrams, financial details,
and Six Sigma analysis to stakeholders, c-
level management, executive officers and
company Vice Presidents.

Streamlined Customer Service Center
operations through expert documentation and
elimination of redundant information
handling; secured savings of over $1.2
million per year.

Served key role in decreasing days accounts
receivable, securing monthly savings over $1
billion.

Achieved 2 Bravo Zulu awards for exceptional
achievement.

Business Development Advisor/Senior Sales
Analyst, 2003-2005

Drove progress of multiple sales
infrastructure streamlining projects for
FedEx Worldwide Sales division. Collaborated
with Directors and Vice Presidents of
Worldwide Sales to ensure timely completion
of projects. Developed communications
materials for Vice President of Sales to be
published online and presented at executive-
level meetings. Delivered expert research,
data analysis and forecasting in support of
Director of Retail Sales through expert use
of SQL queries and Access databases.

Played key role in reorganization of sales
infrastructure leading to enhanced
efficiency of data retrieval.

Delivered instrumental contribution to
company-wide re-engineering of FedEx
customer spend analysis and sales agent
compensation strategy.

Established reputation as system change
expert, advising sales force on integrating
new system initiatives into sales cycle.

Achieved prestigious 5-Star nomination for
excellence in facilitating communications
between Marketing, IT and Sales departments.

Senior Marketing Analyst,2001-2003

Collaborated in ensuring compliance of
contracts between FedEx and other global
companies for Price Compliance division.
Delivered expert consultation on legality of
new surcharges and price increases as they
relate to top-dollar contracts. Liaised
between Legal and Sales departments to
balance contract compliance with
profitability; served as Project Lead for
price compliance. Conducted research and
analysis through programming and query
development to organize and retrieve data
from ISH databases.

Protected FedEx from multiple lawsuits
through prevention of contract non-compliant
charges to contracted customers, securing
millions in legal savings.

Spearheaded reprogramming of Pricing System,
increasing flexibility in compliance with
needs of sales force.

Served key role in launch of Pricing
Initiatives Annual Price Increase
initiative, ensuring regular increases in
profits were safe from legal challenges.

Achieved 2 Bravo Zulu awards for exceptional
contribution.


EDWARD JONES INVESTMENTS, Memphis, Tennessee
1999-2000
International investment brokerage network
serving individual investors, with over
37,000 employees located in firms throughout
50 states, Canada and United Kingdom.

Investment Representative

Orchestrated establishment of market
territory in preparation for new branch
office opening. Conducted personal visits to
prospects and delivered prospective client
education on Edward Jones financial
products. Commanded remodeling of leased
office space in compliance with Edward Jones
specifications. Managed branch office and
served as product representative to
prospective clients.

Secured over 1,500 potential clients through
aggressive territory expansion initiative
involving personal visits to small
businesses and possible investors.

Achieved Series 7 and 63 Securities
licensing as well as Insurance Licenses 21,
22 and 23.


BAXTER HEALTH CARE, Memphis, Tennessee
1998-1999
Global medical device, pharmaceuticals and
biotechnology manufacturer with annual
revenue over $11 billion and approximately
46,500 employees worldwide.

Inventory Control/Audit/Hemo Express Manager

Chosen by executive management to
consolidate 36 warehouses and plant
inventories nationwide into 2 key warehouses
in Memphis and Salt Lake City. Led 6-8
person professional team and collaborated
with management to orchestrate warehouse
redesign to accommodate additional inventory
and implement SAP pick, pack and tracking
system.

Orchestrated comprehensive overhaul of
inventory storage and distribution
processes, ensuring savings of over $5.2
million per year.

Implemented key SAP system incorporated
seamlessly into company pick and pack
inventory control system.

Ensured on-time, on-budget completion of
project through expert cross-functional
communication and utilization of project
management best practices.


NOTE: Additional professional experience
includes Senior Business Analyst at Kraft
Foods (1996-1998) and A/R Supervisor and
Senior Financial Analyst at Coca-Cola
Enterprises (1992-1996). Details available
upon request.


EDUCATION

Master of Business Administration: Finance &
Business Management
Christian Brothers University, Memphis,
Tennessee

Bachelor of Science in Accounting & Business
Administration
St. Mary-of-the-Woods College, St. Mary-of-
the-Woods, Indiana


CERTIFICATIONS

Six Sigma Green Belt (CSSGB)
Six Sigma Black Belt (CSSBB)
Six Sigma Manager of Process Excellence
(CMPE)
Project Management Professional (PMP)


PROFESSIONAL AFFILIATIONS

Project Management Institute
Fayette County Chamber of Commerce
Oakland Regional Chamber of Commerce

Certifications
See above


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