IT Security/Technical Support Resume

Title

IT Security/Technical Support

Primary Skills

Windows 2000, Windows XP, Tivoli Access Manger/TAM, Peoplesoft Financials

Location
US-VA-Mclean (will consider relocating)

Posted
Jan-10-11

RESUME DETAILS

An Experienced, Accomplished IT Professional

OBJECTIVE

A high-level position within the information technology field which offers challenge, responsibility, and the opportunity for continued career growth.

HIGHLIGHTS OF QUALIFICATIONS

* Has more than fourteen years of top, diversified experience.
* Strong background in many areas including system administration, system installation and configuration, system testing and troubleshooting security administration, technical user support, quality assurance, records maintenance, and customer service.
* Hard working, driven, and dedicated, while highly-experienced in all aspects of industry work, and thoroughly familiar with industry products, practices, standards, and protocols.
* Has worked with a variety of hardware, software, networks, and applications, and is proven in ensuring that all systems run smoothly and efficiently, and meet all organizational and project parameters.
* Well-versed in the troubleshooting of all manner of IT issues, and is adept in developing and implementing new programs and processes which meet with consistent success.
* Possesses a firm commitment to providing the highest levels of IT services and support, while working with a large and diverse client population.
* Results-oriented, with an ability to see any assignment to successful completion.
* Excellent organizational, communication, analytical, and people skills.
* Thrives in a busy, fast-paced working environment.

PROFESSIONAL EXPERIENCE

U.S. PATENT-TRADEMARK OFFICE, Alexandria, Virginia
MCS Nortel Resident Engineer (2010-Present)
Responsible for providing technical support and solutions to system users, diagnostic work, system testing and troubleshooting, new-user setup, maintaining system records, and other engineering-related functions.
* Handles a myriad of system issues, and provides one-on-one support to all levels of personnel.
* Position requires in-depth monitoring of telecommunications system of the System Management Console/System Manager tools, to ensure optimal system performance.

FEDERAL HOME LOAN MORTGAGE CORPORATION (Freddie Mac), McLean, Virginia
IT Security Specialist (2007-2010)
Responsible for managing client accounts, creating and deleting application user ID information, provisioning application group membership, validating security access requests, system testing and troubleshooting, preparing management progress reports, maintaining account records,, providing and revoking access to data and network entities, providing technical user support, and customer relations.
* Oversaw all aspects of the day to day IT security process, and provided security policies, guidelines, and standards to customers and developers.
* Provided user technical support on a myriad of issues, and also ensured that all user accounts and information meets all organizational parameters. TAM Tivoli Access provisioning.

Senior Technical Support Analyst (2000-2007)
Responsible for providing user technical support, system testing and troubleshooting, installing hardware an software applications, managing LAN projects, conducting system upgrades, handling Help Desk and Ad Hoc group inquiries, and handling a wide variety of special projects. Supported more than 6,000 clients.

* Provided support for the operations and integration of mainframe, micro, and mini-computer hardware and software installations, and also evaluated potential new applications.
* Also provided technical hardware and software support for network environments, which served various user departments.

Technical System Analyst Lead (1998-2000)
Responsible for providing technical support to more than 25,000 clients. Duties include technical support coordination, system testing and troubleshooting, conducting training for new employees, resolving network outages, client relations, and other related assignments, Worked in an environment which included MS-DOS, Windows 95/98, Windows NT, dial-up networking, web browser, and e-mail.
* Personally designed and developed an in-house technical tracking database for call center, and troubleshot customer connectivity and software issues in Midanet, Goldworks, Gold Connection for Cash, Loan Prospector, and Loan Prospector on the Internet.
* Served as subject matter expert, providing training for new personnel on problem-solving techniques.

METROPOLITAN REGIONAL INFORMATION SYSTEMS, Fairfax, Virginia
Help Desk Analyst/Internet Specialist (1997-1998)
Responsible for providing client technical support, assisting with testing and troubleshooting issues, solving modem connectivity issues, conducting hardware and software installations, and customer service. Worked with Windows 95/98 applications, as well as Microsoft Office. Also worked with Network Operations Center in the resolution of network outages.
* Worked with real estate proprietary software, and provided support in a 30,000-plus user environment, which encompassed Virginia, Washington, D.C., Maryland, North Carolina, South Carolina, and Pennsylvania.

TALENT TREE, Arlington, Virginia
IT Specialist (1996-1997)
Handled various temporary assignments through this leading agency. Responsible for technical user support, system testing and troubleshooting, conducting system installation and configuration, and other functions.

EDUCATION

NewPort University Los Angeles CA
Bachelor Degree in Business Administration.

ATI SCHOOL OF COMPUTER SCIENCE & COMPUTER TECHNOLOGY, Falls Church, Virginia
Certificate in Network Engineer/Help Desk Specialist Program.

PROFESSIONAL CERTIFICATIONS

* Microsoft NT Server and Workstation Certification
* CCNA Certification with Routers and Switches
* Windows 2000 Certification
* A+ Certification in Software and Hardware
* INET+ Certification (12/10)
* MCDST Certification
* HP Certification
* Network+ Certification
* Security+ Certification
* Anticipated CISSP certification Feb 2011

ENVIRONMENTS & APPLICATIONS

Windows 2000, Windows XP, Tivoli Access Manger/TAM, Peoplesoft Financials Application user provisioning, Access 2000, Excel 2000, PowerPoint 2000, Word 2000, Lotus Notes user provisioning,
RSA/Secure user provisioning, OIM Oracle Identity Manager, familiar with UNIX commands, McAfee Virus Admin, Windows NT, Console One, Lexis Nexis, Biometrics setup configuration, VOIP, Sailpoint user provisioning, JP Morgan account auditing and user provisioning, and Bank of America account auditing and user provisioning, Nortel MCS 5100 System Management.

Certifications

See above

CONTACT DETAILS

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