Training Manager / Technical Writer Resume

Title
Training Manager / Technical Writer

Primary Skills
MS Office 2003/2007, Technical Trainer, Team Manager, Technical Writing, LMS Analyst and Consultant

Location
US-TX-Fort Worth

Posted
Jan-22-09

Training and Development Manager / Software Consultant / Team Leader

PROFESSIONAL ACCOMPLISHMENTS
* Researched, designed, and implemented online corporate sale's training program for contract sales teams nationwide to replace on-site training requirements netting $58,000 savings per year.
* During an 11 month training contract to replace military retail Point-of-Sales (POS) cash registers for 29 military installations worldwide, created e-Learning class and LMS analysis to ensure project goals were met. Assisted with building IBM call center tier 1 and tier 2 teams with on-site classroom facilitation.
* As a Project Manager and Labor Management Consultant for multiple international hotels and resorts, implemented cost saving labor management software and trained management in labor scheduling which impacted immediate improvement to the bottom line.

CAPABILITIES
Continuous Organizational Improvement
* Developed and implemented improved policies and procedures training program for AAFES Retail Training Program, resulting in enhanced management softskills development, reduction in entry-level managment turn-over, and lowered training operations cost by 20%.
* Re-engineered the Retail Management Training Program for the Army and Air Force Exchange Service serving the military community in retail sales. Led seminar styled management improvement programs to key corporate staff, and published training articles with Corporate University Newsletter in support softskills development to 48,000 associates world-wide.

Organizational Management.
* Directed the activities of up to 12 personnel on global training teams for Department of Defense Contract, including initial executive managment orientation, cordination of training initiatives, and post install follow-up training needs for staff.
* Trained staff in new inventory managment programs, policies, computer updates and product information. Recruited applicants for retail and warehouse positions. Assisted in several new store openings. Supervised staff of 167 associates providing inventory control, customer service, and shipping/receiving.
* Manage and trained 167 represented employees in a big box retail store warehouse, lowering shrink to less than .03% with a realized savings of over $240,000 during the annual audit.

Training and Development
* Program Development: Researched, designed, and implemented staff development programs for new-hire orientation, training and continuing education. Recruited external training programs as needed.
* Training Management: Maintained accurate Learning Management Systems records of on-site training sessions to comply with military and government guidelines. Scheduled follow-up certification training and led train-the-trainer sessions.
* Technical Writing: Created two Sales Training Manuals for Door-to-door Sales Teams and Sales Team Managers in ramp-up opennings for new sales offices nationwide.

PROFESSIONAL HIGHLIGHTS
Substitute Teacher / Paraprofessional - 2008 to Present
Northwest Independent School District, Justin, Texas
* While seeking full-time career, working on-call as a substitute teacher for local area High School and Middle Schools.
* While seeking full-time career, working on-call as a substitute teacher for local area High School and Middle Schools.

Contract Trainer and Technical Trainer - 2005 to 2008
International Technology Training Inc., Fort Worth, Texas
* 4 month contract / Unifocus Inc.: Traveled internationally to implement and train proprietary labor management systems (LMS) to hotels, resorts, and casinos. Implemented LMS analysis to recommend labor savings in excess of $250,000 to over $1,000,000. Averaged realized savings per analysis in excess of $250,000 to over $1,000,000.
* 10 month contract / IBM and Department of Defense: As leading training point of contact (POC), managed 4 to 9 training team consultant's responsible for E-learning and technical training of Point of Sales (POS) hardware systems, training in back office financial software systems, and tracking training curriculum / learning requirements. Trained Tier 1 and 2 help desk call center personnel on site at IBM campus, monitored calls, and mentored continuous quality improvement.
* 8 month contract / 2020 Companies: Traveled 80% conducting sales training seminars for 2020 Companies Door to Door sales teams across 33 States for AT&T, Verizon, SW Bell, Sprint, Atmos Energy. Produced technical training manuals for General Managers' and for Sales Team Members to accelerate ramp up training times, lower turnover by 20%, and formalize training variances.
* 6 month internship / AAFES: Analyzed and revised Retail Training Program for the Army and Air Force Exchange Service supporting over 48,000 associates worldwide. Implemented training evaluations & needs assessments, utilize data to develop effectiveness measurements and conduct on-the-job training (OJT) assessment and evaluation skills. Adobe In-Design, MS Office 2003, Project Management, Captivate, Myers Briggs, 360 evaluations.

Software Systems Analyst and Trainer - 2004 to 2005
Pinnacle Corporation, Arlington, Texas
* [ Describe your roles and responsibilities in this position, emphasizing those areas relevant to your job target. ]
* [ List a significant achievement in this position, providing quantifiable examples of how your work has benefited the company. ]
* [ Include skills or traits that support your ability to succeed in your career objective. ]
* Assisted IT directors and IT Department personnel in solving simple to complex programming issue in SQL and Visual Basic programs for store and corporate level users.
* Resolved problem tickets on daily basis, assisted in Trade Show presentations for new products, and provided tier 1 and 2 phone support on-call.
* Assisted documentation team with technical writing of updates and revised procedures to financial management software package.

EDUCATION
Bachelor of Applied Arts and Science, Communications and Behavioral Psychology, Minor: International Studies - 1994
University of North Texas, Denton, Texas
GPA: 2.56, Major GPA: 3.21. Completed dual concentrated majors program. Interned with University Police Academy and volunteered summers with at risk program for intercity youth.

SKILLS
* Individualized and Small Group Instruction, Measurement and Evaluation
* Curriculum Design and Development, Team Leadership & Supervision
* Trade Shows/Event Planning, Training Program Development
* Technical Instruction, EEO and Diversity
* E-Mail, QuickBooks
* Internet, MS Office Professional
* PC Anywhere, MS Project



AFFILIATIONS
* Certified Trainer, American Society of Training and Development, Alexandria, VA 2005 to 2008. Completed 4 month training course to become certified as a trainer and classroom facilitator.

Certifications
See above


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