RESUME DETAILS

To Hiring Manager:

I have over 8 years of experience as an IT Computer Technician installing, repairing and replacing hardware and software on networks, workstations, and small business servers, offering Internet setup and providing one-on-one computer training. I possess solid communications skills and the ability to function as a member of a team as well as independently. I am detail-oriented, highly motivated, and well organized and am interested in the PC/Network Support Specialist position you have available. I am available for full time or part time and my salary range is from $13 to $20 per hour.

Below are a few highlights that I have attained throughout my career and that I believe will be an asset to your company:

* Supported computer networking and desktop operations for the end users.
* Excellent customer support with experience supporting local and regional office environments.
* Installed hardware and software while configuring, testing and troubleshooting computer workstations using Windows 2000/XP and Windows 2003 small business network servers.
* Creating visual training procedures for end users and IT compliance documentations standards.
* Provided computer support and customer service skills with ability to prioritize events.
* Scanning documents to create a digital database for the entire office or individual departments.
* I have supported all employee positions from the entry level to the president of the company.

I know that with my qualifications, training, experience, and education, I can have a positive impact in your organization. That is why I suggest we set up a time when we can discuss the benefits of working together. I look forward to speaking with you and will contact you soon. Please feel free to reach me before then if you have any additional questions

Resume

OBJECTIVE: To attain a position in a positive business environment that can utilize my skills in the technical and operations fields of IT Support

QUALIFICATIONS: Over 8 years of computer and technical support experience: provided network and software support, installed and maintained 10/100/1000 Ethernet networks, addressing technical end-user problems and trained staff on IT systems

EDUCATION AND CERTIFICATIONS:
Digital Design Production North Hennepin Technical College Minneapolis, MN 2005
PC & Information Processes Metropolitan State University St. Paul, MN 1993
PC Systems and Business North Hennepin Technical College Minneapolis, MN 1991
Architectural Construction Anoka Technical College
Anoka, MN 1973

WORK EXPERIENCE:

IT Assistance Manager/Office Support 2003-2008
Entrust Midwest, LLC, Plymouth, MN
*Supported and maintained computer hardware, software, upgrades and daily data backup
*Provided bookkeeping support using MS Office Suite, QuickBooks, ACT! & AccuTrust Gold
*Created all in-house business stationary; designed and printed marketing materials for seminars
*Developed marketing pieces using digital photography, desktop publishing, layout & design
*Researched new prospective clients for the business and established personal networks

Field Installation Technician 2001-2003
Sears Portrait Studio, St. Louis, MO
*Installed computers, cameras, and lighting systems at various studios within the region
*Provided feedback and support to other technical areas in central office
*Worked as troubleshooting support for Field Systems Support Help Desk
*Used knowledge of DOS, Windows NT, camera systems and electrical networks

Network System Analyst 1999-2000
University of Minnesota, Minneapolis, MN
*Supported Production Network NT Servers, PCs and Laptop computers
*Administered support for TCP/IP and IPX/SPX Protocols on LAN/WAN networks
*Provided Helpdesk Level 2 and 3 troubleshooting and one-on-one assistance
*O/S work on Windows 95/98, NT4 and Unix workstations
*Wrote instructions for end users on all hardware installations

Workstation Support Technician 1998-1999
CoBank FBC, Inc., St. Paul, MN
*Supported TCP/IP, IPX/SPX, APPC/APPN Protocols on LAN & WAN networks
*O/S assistance on Windows 95/98, NT4 workstations/servers and AS/400 terminals
*Provided Helpdesk Level 1 through 3 troubleshooting and personal support
*Evaluated new software, installed patches and performed all upgrades of software applications
*Supported Production Network NT Servers, PCs and Laptop computers
*Traveled to branch offices to support and upgrade PCs and network systems

Field Support Technician 1997-1998
Conseco Financial, St. Paul, MN
*Supported APPC/APPN, Ethernet and Token Ring Communications on AS/400 network
*Installed controllers, terminals and network printers on AS/400 networks
*Wrote instructions of end users using client access applications on the AS/400 network
*Managed installations of data cabinets, racks, patch panels, hubs and routers
*Assisted organization of PCs for redeployment to branch offices around the USA

PC Support Technician 1996-1997
The Bedroom, Inc., Coon Rapids, MN
*Traveled to 4 branch stores to upgrade and support the AS/400 network system
*Purchased and installed network equipment and computers for LAN/WAN sites
*Wrote standard software and hardware installation procedures for IS/IT department
*Supported Helpdesk Level 1 through 3 troubleshooting and personal assistance to staff
*Installed system configurations on networks, performed system saves and restores on AS/400

Computer Support/CAD Designer 1994-1995
McQuay International, Fridley, MN
*Supported 30,000 record CAD database using MS Access and FoxPro
*Installed adapter cards, NIC, HD Drives and network printers on Novell network
*Wrote standard SW and HD instruction manuals for Engineering Department
*Provided Helpdesk troubleshooting for all levels of support across departments at McQuay

VOLUNTEER EXPERIENCE:

Member/Director
Minneapolis Jaycees, Minneapolis, MN
*Served as a Member for 5 years and as a Youth Activities Director for 7 years
*Organized Special Olympics events in collaboration with various businesses and agencies
*Volunteered as an ongoing Club Photographer

Volunteer Member
Minneapolis Aquatennial, Minneapolis, MN
*Volunteered for 3 years as a Member and 7 years as a Chairperson for the pontoon boat rides

Certifications
See above

CONTACT DETAILS

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