Microsoft Office (Word, Excel, Outlook, Access, Publisher, PowerPoint)
Marketing, Advertising, Public Relations, Creative Direction Client Relationship Management
Creative marketing professional combining strong visual and graphic arts skills with extensive experience managing service-oriented accounting and marketing teams. Move comfortably between artistic and business environments. Skilled at developing marketing strategies and advertising content, designing logos and communication pieces as well as creating original artwork and leading high-caliber interactions with client accounts. Manage invoicing as well as fee and commission transactions. Spearhead automation efforts to enhance productivity.
Graphic Design Artistic Illustration Advertising Copywriting Internal / External Communications Strategic Marketing Customer / Client Service Accounts-Payable Services Data-Entry Automation Continuous Process Improvement Employee Training Service-Oriented Leadership
BEAUCHAMP ART, Clarendon Hills, Illinois 1996-Present Creation of paintings, illustrations, graphic design services, with customers across North and South America.
Principal/Creative Director Create and sell artwork and commercial illustrations, including paintings and advertising collateral. Generate layout and design of logos, invitations, stationery and business cards. Set up mechanicals for print orders. Delivered on more than 50 individual advertising art projects while cultivating strong customer relations and developing pricing strategies. Achieved short-term tactical and long-term strategic objectives through effective priority management and key decision-making procedures.
ROSENTHAL COLLINS GROUP LLC, Chicago, Illinois 2000-Present Brokerage firm with $1.2B in client equity, 500-plus employees and a global trading presence.
Broker Relations Account Manager (2007-2012) Manage accounting team of 10, serving 175 brokers and affiliates. Spearhead key electronic and Internet-based procedures including verifying electronic trading and exchange system invoicing. Oversee payment of $6.5M in monthly commissions and $2.5M in manager shares as well as accounts-payable batching processes. Spearheaded automation of commission calculations, designing and implementing system in partnership with IT personnel. Saved approximately $10K annually by crating efficient processes to eliminate repetitious accounts-payable data entry.
RCG ONYX Marketing Manager (2006-2007) Accountable for marketing functions involving RCG Onyx(R) trading platform. Oversaw development of strategies, advertising copy, research and promotional projects while coordinating interactions with advertising agencies. Expanded Microsoft Dynamics CRM customer-relationship management database. Developed and designed flyers and trading cards. Participated in business, sales and financial planning related to RCG Onyx initiatives.
Conducted competitor research and prepared competitive analysis reports as a result of performing Internet-based research on other industry trading platforms. Enabled smooth transfer of new broker business by utilizing back-office experience to lead activities across Customer Service, Accounting and Operations.
Commission and Fees Manager (2002-2006) Managed two employees overseeing all customer and proprietary commissions and fees for domestic and global affiliates. Orchestrated activities for fee issue resolution, disaster recovery procedures and relevant training. Worked in collaboration with the CFO and accounting department concerning compliance planning as well as daily operational procedures. Initiated development of SQL-based automation program, saving $20K annually by eliminating manual data entry. Decreased total recordable setup errors caused by mis-communication or lack of communication by implementing improved procedures for submitting commission requests.
Senior manager - Customer Service (2000-2002) Managed three employees acting as a liaison between introducing brokers, affiliates and various departments. Worked in cooperation with New Accounts Manager and departmental staff to ensure accuracy of new client account set and management. Trained staff on GMI back-office system, analyzed and resolved GMI technical issues. Developed and designed monthly newsletter. Enhanced customer service and client interactions as a result of mentoring and developing employees as well as providing direction on internal and external resource utilization. Streamlined communications by developing collaborative relationships between Risk Department, New Accounts Management and Senior-level Managers.
LFG LLC (acquired by REFCO), Chicago, Illinois 1996-2000 Brokerage firm with a global presence and more than 2,500 employees.
Commission Payout Manager Oversaw the processing of commissions valued at $5M for more than 150 brokers. Assisted with profitability reports. Participated with CFO in due diligence company divestiture.
Ensured client requirements were fully addressed within specific deadlines through management of new business setups and generation of monthly reporting. Delivered market and exchange data to clients as a result of working in collaboration with various firms and independent brokers on trade resolutions.
Career Note: Additional professional experience includes roles as Founder and Director of Operations at Papier Deux, INC. in Atlanta Georgia (overseeing eight employees, collaborating with global designers, supporting trade-show requirements, and developing staff).
Bachelor of Arts in Graphic Design Saint Xavier University Chicago, Illinois
Business Network Chicago
Microsoft Office (Word, Excel, Outlook, Access, Publisher, PowerPoint) Dynamics Professional General Ledger, The Logo Creator