Project / Program Manager - Director or Vice President Resume

Title
Project / Program Manager - Director or Vice President

Primary Skills
Senior manager with more than 20 years of progressive responsibility Fortune ...

Location
US-MN-Minnneapolis

Posted
Oct-09-08



Summary:
VP Information Systems manager and small business entrepreneur with 19+ years of progressive responsibility with a Fortune 500 company in the financial services industry. Manages cross-functional, technology and business teams for improved results in client satisfaction, revenue growth, increased productivity and cost reductions. Extensive knowledge of information systems applications management including strategic planning, project management, staff development, implementation and operations. Demonstrated strong relationship management skills with executives, business partners, vendors, and staff.



Wells Fargo Home Mortgage Minneapolis, MN 2007-2008
Consultant - Retail Business Development - Joint Ventures, Services
Create gap analysis, feasibility assessment, develop action plans and estimate proposal to move Joint Ventures (JV) into CORE. Also develop test plans and processes for a non Technology supported application designed to bring more flexibility into JV product offerings.



Garage Door Systems Minneapolis, MN 2006
Co-Owner
Purchased and operated a garage door repair and installation company. Managed all facets; personnel, accounting, marketing, legal, inventory, sales, real estate and inventory.



American Express Financial Advisors Minneapolis, MN 1986 to 2006
Vice President - Systems Management

Managed technology for client service and brokerage clearing operations organization (1,600 employees). Coordinated mainframe/distributed applications, desktop, data security, disaster recovery, imaging, helpdesk, off shore sites, Lotus Notes, demand management and capacity planning. Managed client output including design and operations for account statements, confirmations, tax statements, and letter writing. Developed and implemented service level agreements with improved technology performance results. Responsible for $70M technology budget.

Reduced IT costs by $15M (20%) and improved application performance by 54% through demand management, service level agreements and aggressive teamwork with technology teams and vendors.

Director - Client Management Systems

Managed technology teams in development and support of mainframe and distributed systems for client management, money movement including ACH, custodial accounts, case management, client statements, confirmations, tax statements, and product system interfaces. Technology project manager of company rebrand, statement redesigns, and product launches of Roth IRA's, and Educational IRA. Evaluated vendor products and services, established vendor contracts, and service level agreements with contractors.

Developed and implemented a prioritization process across business and technology groups to align and make trade offs between competing efforts within the company.

Lead Programmer - Retirement Services
Created the analysis to transfer the American Express 401(k) plan from a competitor to a new internal system. Included working with other American Express subsidiaries, designing business and technology solutions and implementation under budget and deadline. Successful partnering with business management and users to deliver high quality system solutions, maintained and enhanced current systems to meet business needs/requirements and developed new systems to meet changing business needs.

Entry level - Lead programmer / analyst

Programmer and team leader in the support, maintenance and development of enhancements to IDS Funds record keeping system, an IBM Mainframe system with enhancements developed around the core subsystem. Developed linkages to other internal applications. Managed technology for mutual funds proxies.


Church of St Joseph West St. Paul, MN 1982 to 1986
Administrator
Responsible for the business operations of the church including support staff personnel, property management and all financial aspects - accounting, investments, cash flow and purchasing.

St Paul Catholic Youth Center St. Paul, MN 1979 to 1981
Administrator
Responsible for the business operations of the youth center including support staff personnel, property management and all financial aspects - accounting, investments, cash flow, pricing and purchasing. Also was administrator of the Catholic Youth Camps, a separate corporation running a seasonal camp for youth.

Education: Scrum Master - Agile development
St. Thomas College - St. Paul - '87 - MBA
St. Thomas College - St. Paul - '77 - BA - Psychology

Certifications
See above


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