Sr. System Administrator - Team lead Resume

Title
Sr. System Administrator - Team lead

Primary Skills
Active Directory, Managing IT projects, Windows Servers Administration, vendor management, Scripting with VBSCript

Location
US-TX-Wylie

Posted
Sep-23-09

IT professional offering more than 10 years of hands-on experience and a record of achievement in leading IT teams to success as well as supporting, troubleshooting, installing, and repairing mission-critical hardware, networks, and systems.

* Recognized ability in identifying and understanding complex technologies and implementing and applying them to business needs.
* A Sr. System Administrator with strong troubleshooting skills and experience managing and supporting a variety of different technologies including EMC SAN,NAS Boxes and Dell and HP Hardware.
* Skilled IT project manager with proven ability to lead and motivate teams to maximize productivity.
* Remain abreast of emerging server, storage and emerging technologies to plan for upgrades and make business decisions.
* Personal strengths include excellent work ethic, broad-based knowledge, business negotiation, vendor management, and organizational skills.


PROFESSIONAL EXPERIENCE

BOWNE OF DALLAS * DALLAS, TX 2/1999-7/2009
Provides shareholder and marketing communications services globally.

Senior Network Administrator- Team Lead (6/2002 - 7/2009)
Support more than 50 servers, 4000+ desktops across 20 domestic and international sites, including corresponding network and back office infrastructure and part of the global support team that supported more than 1000 Datacenter servers.

* Increased data access uptime to 99% by implementing a Microsoft active/active cluster over EMC fiber channel storage and migrating multiple servers at sites in Dallas, NY, and Phoenix into it with zero downtime at sites that operate 24/7/365.
* Led an international team of 25 skilled Desktop Engineers for daily technical escalations or during important long-term projects including installing and upgrading to Office 2007, Adobe 7.0 and upgrading to XP secure standard desktop.
* Monitored and evaluated all in-place server systems, SAN and NAS devices and applications; making repairs, updates, patches, backup and restores and other changes necessary to ensure maximum performance and uptime.
* Improved security and remote access standards to corporate resources by coordinating internal staff and consultants in selection and implementation of company-wide remote access solution.
* Reduced the number of servers required for smaller offices by installing a centralized, terminal server farm.
* A key member of a team that designed migration, automatic build, and standard software load processes of 4000+ desktops using Active directory and group policies, increasing security and IT efficiencies.
* Maintained vulnerability rate of less than 5% over 2 years by designing and implementing patching infrastructure using Microsoft SUS and WSUS for more than 4,000 desktops and 50 servers.
* Managed multiple office relocation/acquisition/closures successfully within the time limit and budget provided.
* Led a complex network switch upgrade project for multiple offices with minimum downtime or user interruption.
* Reduced telephone costs by implementing instant messaging solution that improved user communications.
* Researched and implemented WAN acceleration solution as Proof of Concept at selected sites with potential to save telecommunication expense while increasing user efficiencies by improving WAN and file transfer speed as a future companywide solution.

Senior Desktop Support Engineer (2/1999 - 6/2002)
Supported end users with PC setup and installation, various peripherals, and telephone/voicemail systems.
* Led 20-member team that migrated 1,000+ desktops from Windows 95/98 environment to secure Windows 2000/XP environment.
* Contributed to efficient operations by supporting proprietary applications and COTS software including Adobe, Microsoft Office, Project, and Visio.
* Team member in design and migration of region-wide infrastructure from NT 4.0 to Windows 2000 Active Directory.
* Distributed software and updates to all desktops by utilizing SMS for deployment and management of software and hardware inventory.
* Provided technical recommendations for hardware/software standards and compliance, including system upgrades and enhancements.
* Increased personal knowledge by working with Network Administrator and serving as backup during absences.
* Participated in migration from CC Mail to Microsoft Exchange.
* Team member in migration from Novell to NT 4.0; assisted with data migration, set-up of new data infrastructure, and creating login scripts for different departments.
* Recognized as the “go-to-guy” for technical assistance at all company locations.

CONVERGYS (FKA MATRIXX MARKETING) ² HOUSTON, TX 7/1998 - 1/1999
Global leader enabling clients to deliver a superior service experience to their customers and employees by providing customer care, human resources, and billing services to over half of Fortune 50 companies in more than 70 countries.

Technical Support Representative
Answered 20 to 25 helpdesk calls per shift providing hardware/software troubleshooting, installation, configurations, and general user support for all computer products sold by Gateway.
* Recognized for customer service skills and efficient resolution of issues.

TECHNICAL SKILLS


Education: BS, Metallurgy, SHARIF UNIVERSITY OF TECHNOLOGY, Tehran, Iran
Certification: Microsoft MCP
Operating Systems: DOS, Windows 3.1/95/98/Me/NT4.0/2000/XP/Vista, Server NT4.0/2000/2003/2008
Languages: VBScript
Software: Microsoft Clustering, Terminal Services, SMS, Active Directory, IIS, SQL, SharePoint, WSUS, DFS, Ghost, Microsoft virtual PC/Server, VMware workstation/infrastructure, Microsoft Office Suite, Visio, Adobe Acrobat, LANDesk, McAfee, CA ARCserve Backup
Protocols: TCP/IP, DHCP, WINS, DNS
Hardware: SAN,NAS, Dell-HP Servers, Dell Desktops/Laptops, Fiber channel, Xerox Printers/Scanners, Cisco communication equipment

Certifications
Microsoft MCP


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