Telecommunications Resume

Title

Telecommunications

Primary Skills

Microsoft Excel, Access, Power Point and Project

Location
US-NY-Brooklyn

Posted
Mar-27-12

RESUME DETAILS

Telecommunications professional with over 20 years of hands-on experience in voice and data circuits and systems offering the following skills set:

Project Management
Voice and Data Circuits
Management Relations Telecommunication Systems Maintenance
Personnel Training & Development

SELECTED ACCOMPLISHMENTS

- As a telecommunications analyst, developed and implemented project plans to relocate business units, affiliates as well as for an entire organization with approximately 2,000 voice and data Circuits.

- Spearheaded a project for two Morgan Stanley`s locations that involved ensuring voice and data circuits are up and working by creatively moving lines from non-operational to operational T-1/channels after the September 11, 2001 disaster.

- Intimately involved in establishing disaster recovery for two Morgan Stanley locations.

PROFESSIONAL QUALIFICATIONS

BT NORTH AMERICA, Edison, NJ 2007-PRESENT
Telecommunications Order Manager

* Project Management supporting the BT order management team, responsible for the installation and support of data circuits in the USA, Canada and London.
* Established and maintain relationships with key clients to facilitate the installation process.
* Initiate the new order process through the use of BT proprietary systems to timely meet new client expectations.
* Coordinate the installation of new DS1, DS3 and OC3 data circuits, routers and switches for Fortune 500 firms through the effective management of circuit and service turn-up process.
* Development of reports to senior management on the status of projects, orders and other matters requiring remediation.
* Manage and assertively track aged items by actively following up with individuals responsible for completion, and escalation to senior management as needed to bring items to closure.
* Creating Amend/Modify orders to Fortune 500 firms in the USA, Canada and London.

MORGAN STANLEY, New York, NY 6/1994-2007
Senior Circuit Provisioning Analyst / Team Lead.

* Manage the provisioning of over 250 telecommunications orders monthly, including both data and voice services ranging from DSL, Hoot & Holler, Private Lines, DS1, DS3 and OC3 Circuits.
* Assimilate working knowledge of the IPC turret reporting functions and capabilities in order to develop usage review process to ensure continuous support of client cost management effort.
* Active review of legacy inventory to ensure optimal cost basis and infrastructure utilization.
* Convene weekly meetings with traders and report on status of new circuits ordered, MAC and disconnects for various trading groups.
* Interface with vendors to clean up databases for active circuits, correct existing information and remove circuits that are no longer utilized.
* Escalation manager for the Morgan Stanley Help

COMMODITIES EXCHANGE, New York, N Y

5/1983-1994
Circuit Provisioning Analyst

* Interfaced with various carriers in ordering Private lines and assigning T1`s and channels. Interfaced directly with distant end telecommunications personnel.
* Troubleshoot existing private lines, data circuits, dial tone and ISDN with various carriers
* Reviewed and processed all invoices for private lines, data circuits, dial tone, ISDN, facsimile machines and beepers.
* Reviewed all CSR`s from vendors on a monthly basis to verify active circuits.
* Maintained inventory for all private lines and dial tones on PBX.
* Assigned voice mail and maintain status on all PBX.
* Relocated Morgan Stanley Private Lines from 1251 6th Ave to main HQ at 1585 Broadway.

ARMY RESERVE NATIONAL GUARD- New York, NY 5/1983 - 1995

* Lead squad through many military exercises and operations.
* Responsible for the development and maintenance of military vehicles and equipment.
* Responsible for training all new squad members.

EDUCATION AND SKILLS

Associates Degree, Business Administration, Westchester Business College, 1993
Computer Skills: Microsoft Excel, Access, Power Point and Project.

Certifications

See above

CONTACT DETAILS

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