System Administrator / IT Technical Help Desk Resume

Title
System Administrator / IT Technical Help Desk

Primary Skills
To acquire full-time employment as a System Administrator or a IT Technical H...

Location
US-CO-Colorado Springs

Posted
Oct-17-08

Objective: System Network Admin or Help Desk Analyst -- Currently training for A+, Security+, Net+, MCSA, and MCSE.

HIGHLIGHT OF QUALIFICATIONS

Active Secret Security Clearance 1/24/2003
Able to provide typewriting ability of 85 wpm
Proficient in CAD software, namely Inventor 5.0
Effective combination of analytical and interpersonal skills
Able to adapt to ever changing conditions while continuing to excel
Able to establish goals and see them through with maximum success
Proficient in software programming using Adaguide, Matlab, and HTML
Able to accomplish tasks assigned in a timely manner with positive results
Effective combination of management, financial, analytical, and customer service skills
Work well under pressure and accomplish assigned tasks with a high degree of success
Proven ability to lead, train, and gain the respect of fellow employees while continuing to excel
Able to analyze situations previously unaccounted for and devise a plan to overcome and accomplish work assigned
Strengths include project management, written and oral communication skills, and organization follow-through
Fluent in most Microsoft Operating Systems, to include: Win3.0, Win95, Win98, Win2000, WinXP Home, WinXP Pro, and all Vista editions
Demonstrated ability to listen effectively to customers and resolve problems, which resulted in both cost savings and excellent customer relations
Able to take charge in the absence of supervisors while continuing to accomplish work assignments though leadership and respect of fellow employees
Fluent in using Microsoft Office software packages (2003 and 2007), to include: Word, Excel, Powerpoint, Access, OneNote, Outlook, Publisher, Project, and Frontpage

WORK HISTORY

JUN 08 - SEPT 08 District Associate (Contracted through S-Corp.)
Farmers Insurance Group of Colorado Springs
5333 N Union Ste 100, Colorado Springs, CO
John Stone, DM
(719) FARMERS
Contracted for services in regional district office
Provided underwriting sales support for entire agent force
Trained 5 reserve agents in the consultative sales process
Served as Vice-President of BNI Chapter "Northern Exposure"
Assisted new agent prospects though state licensing procedures
Recruited, interviewed, and hired prospective reserve agent candidates
Assessed, mentored, and critiqued 40 career agents performance records
Updated and maintained all educational requirements for entire district force
Recruited new prospects to hire as full independent agents and agency staff
Maintained direct relationships with Colorado Springs networking community
Assessed, mentored, and critiqued 5 reserve agents during training curriculum
Honored for the second year by Cambridge's Who's Who of Business Entrepreneurs


FEB 07 - JUN 08 Executive Account Manager (Contracted through S-Corp.)
Farmers Insurance Group
4742 Barnes Road, Colorado Spgs, CO
Mikeal Taylor, GA
(719) 535 - 9966
Contracted for services in agency office
Maximized bonus levels on a continual monthly basis
Developed agency system for cold-call marketing techniques
Exceeded agency contract for production on a continual basis
Honored by Cambridge's Who's Who of Business Entrepreneurs
Mentored 5 staff members to develop essential sales skills and abilities
Sold 598 policies from cold marketing techniques within first year of contract
Provided key customer service skills to both residential and commercial clients
Recruited new prospects to hire as sales producers and support staff members
Served as member of Membership Committee of BNI Chapter "Northern Exposure"
Developed system for staff contracts, to include payroll and production requirements
Developed system for essential field underwriting tools during the new sales process
Trained new staff members with Farmers interface systems and marketing techniques
Received five pay raises within the first year of contract directly due to sales performance
Developed system for all new sales processing to ensure the highest level of customer satisfaction
Provided IT services as agency network administrator, to include maintenance, upgrades, networking, and security

JAN 07 - PRESENT Vanco Enterprises, Inc. (V.E.I)
dba Nate Van Vliet Agency
3524D Van Teylingen Dr, Colorado Spgs, CO
Nate Van Vliet, Pres.
(719) 648-8879
Created direct payroll contracts for all members of S-Corporation
Held annual meetings with stock shareholders as required by law
Establised Vanco Enterprises, Inc. as a S-Corporation in Colorado
Created dba, the Nate Van Vliet Agency, for insurance and financial sales

JUN 05 - NOV 06 Supervisory Insurance Agent
American Income Life
2864 S. Circle Dr. #300, Colorado Spgs, CO
Sole Proprietor, 1099
(719) 579-5170
Maintained responsibility for 10 agents and their trainees
Provided key customer services skills to over 1,500 clients
Produced $65,000 in net sales over a 6 month time-frame
Promoted 3 times since June 2005, to include management
Provided 310 new clients to company over a 6 month time-frame
Required to sell policies door-to-door though cold-call techniques
Provided essential services for delinquent accounts and collections
Interviewed, hired, trained, and assigned new agents to state territories
Contributed to the Office and Professional Employees International Union (OPEIU) Local No. 277 of the AFL-CIO

FEB 05 - JUN 05 Mobile Electronics Installation Technician
Drive-In AutoSound
165 West Motor Way, Colorado Spgs, CO
Troy English, GM
(719) 634-0828
MECP Certified Bronze Level Basic Installer on 10 May 2005
Able to troubleshoot and rectify electronical errors with great proficiency
Performed shop maintenance, repair, and replacement of essential machine equipment worth over $10k
Devised, fabricated, and assembled new or modified electronical equipment for customer and commercial applications
Installed mobile electronic products, to include: audio, video, security, cruise control, factory components, and custom installation applications
Provided customer service interactive skills, to include: sales, troubleshooting, interaction and coordination with multiple vehicle dealerships, installation scheduling, and over-the-phone assistance

JUN 04 - FEB 05 CLASSIFIED
United States Air Force
MCAS Miramar, San Diego, CA
Supervisor: CLASSIFIED
Restricted Number
Active Secret Security Clearance

JUN 02 - MAY 04 Military Academy Student
United States Air Force
United States Air Force Academy, USAF Academy, CO
P. Ray Taylor, Capt
Restricted Phone Number
Active Secret Security Clearance
Able to adapt to ever-changing conditions
Trained and fluent in public speaking skills
Volunteered for many VIP escorting duties and graduation ceremonies
Arranged, scheduled, and coordinated Public Relations Council meetings
Interviewed, classified, and managed squadron personnel for key positions
Budgeted, planned, and recruited sponsor to assist with non-profit club activities
Able to delegate responsibilities and tasks for maximum productivity and efficiency
Responsible for counseling, facilitating, mentoring, and critiquing of freshman class
Met with many high government officials and dignitaries as a member of the Public Relations Council
Analyzed, improved, and implemented programs to maximize available resources for maximum impact within squadron
Able to de-escalate tense situations though confrontation of difficult issues and resolving differences using a professional attitude

EDUCATION / TRAINING

SEP 08 - PRESENT LeaderQuest (Expected completion date March 2009)
Training for A+ Certification
Training for MCSA Certification
Training for MCSE Certification
Training for Net+ Certification

APR 07 - MAY 07 United Insurance Educators, Inc.
Completed 36 credit hours of Continuing Education, to include ethics

FEB 07 - MAR 07 A.D. Banker & Company
Completed 50 credit hours
Completed requirements and examination for Property Insurance license
Completed requirements and examination for Casualty Insurance license


JUN 05 - JUL 05 Insurance and Securities Schools of America
Completed 90 credit hours
Completed requirements and examination for Life Insurance license
Completed requirements and examination for Health Insurance license
Exempt from exam for Limited Lines Credit Insurance license

FEB 05 - MAR 05 Mobile Electronics Certification Program (MECP)
Completed instruction for Bronze Level Installer Certification course
Completed examination for Bronze Level Certificate

JUN 02 - MAY 04 United States Air Force Academy
Completed 56 credit hours
Double Major: Mechanical Engineering and Systems Engineering Management

JUN 02 - SEPT 04 United States Air Force Academy
Basic Training Cadre
Member of USAFA Combat Pistol Team
Completed USAF Freefall Jump Program
Completed USAF Soaring Glider Program
Completed Combat Winter Survival Training
Completed USAF Basic Self-Defense Course
Completed USAF Combat Rifle Qualification Course
Completed USAF Combat Pistol Qualification Course
Completed SERE (Survival, Evasion, Resistance, Escape) Training
Basic Military Training

2001 - 2002 Prince George's Community College
Completed 10 credit hours
Cumulative GPA: 4.0 of 4.0
Major: Computer Networking / Programming
Pioneered concurrent enrollment program at CCA

JUN 98 - JUN 02 Capitol Christian Academy (CCA)
Graduated Valedictorian
Cumulative GPA: 4.0 of 4.0

Certifications
See above


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