Network Administrator or Help Desk Support Technician or Program Analyst Resume

Title
Network Administrator or Help Desk Support Technician or Program Analyst

Primary Skills
Objective To obtain a position within an organization that will allow me...

Location
US-FL-Tallahassee

Posted
Dec-26-08

Objective
To obtain a position within an organization that will allow me to utilize my computer networking, help desk and technical support skills without relocating.
Employment Goals
At present I'm looking for Part time employment (20-26 hours/week) until I graduate from all the associate degrees.
I'm considering all positions except full time, including but not limited to: contract, temporary, seasonal, and volunteer positions.
Education
2005-Present Tallahassee Community College Tallahassee, FL
Technical Certificate in Help Desk/Technical Support (2008)
Associate in Science in Help Desk/Technical Support (wt - 2010)
Associate in Science in Information Services Technology (wt -- 2010)
Associate in Science in Computer Programming (wt -- 2011)
Wt means working towards
2001-2004 Lively Technical Center Tallahassee, FL
Network Support Program
General Office Clerk Certificate (2001)
Computer Support Specialist Certificate (2002)
Network Support Help Desk Certificate (2003)
TCP/IP Course (2004)
1996-2001 Lincoln High School Tallahassee, FL
High School Diploma
Employment History
Oct 2008--Present Tallahassee Community College Tallahassee, FL
Workstudy
Duties Included: Using MS Word & MS Excel for most of my projects which included: making fliers, creating time schedules & signs, helping set up for events which included: Bar-B-Qs, Sit-down lunches, and other events including one or two to sponsor fund raising for the United Way. Collaborating with the lead graphic designer of the Department of Camups Life was another of my tasks.
Jul 2008--Present Byerly Diversified, Inc. (Dell Corp.) Tallahassee, FL
IT Field Technician (On Call Basis)
Duties Included: Installing a Linux Server on a Dell box for one of their clients, and inspecting recalled Sony laptops for defects.
My manager works out of Virginia.
May 2008--Jul 2008 Florida Commission on Human Relations Tallahassee, FL
OPS Law Clerk Pos. No. 72901253
Duties Included: Filing, Stapling, Copying, Faxing, Sorting Mail, Data Entry, Analyzing Databases, Fixing Errors in the Databases
Jan 2008--Apr 2008 Tallahassee Community College Tallahassee, FL
Workstudy
Duties Included: Proctor the IC3 Certification Test, Shipping supplies to other campuses. Filing papers, Data Entry and Retrieval from a Mainframe, Collating, Fixing Printer Jams, Loading paper in the printer.
Jan 2006--Dec 2007 Tallahassee Community College Tallahassee, FL
Computer Lab Assistant
Duties Included: Being the first resource at the help desk for students who use the lab to prepare their homework; troubleshooting with login, Microsoft applications, and similar issues. Fixing printer jams. And Loading paper in the printer.
Aug 2005--Dec2005 Easter Seals Tallahassee, FL
Computer Basics Instructor
Duties Included: In charge of keeping computers running. Teaching basic level math, English, and other elementary level skills to clients using computer software. Assessing their client's progress and submitting case notes to my supervisor reflecting the progress of the clients.
May 2001-Jul 2001 Tallahassee Community College/DOE Tallahassee, FL
Printshop Assistant
Duties Included: Marrying paper, Hole punching large stacks of paper. Binding paper, Printing in mass production.
May 2001-Jul 2001 Tallahassee Community College/FAMU Tallahassee, FL
Library Assistant
Duties Included: Attending circulation desk, Servicing computers and removing alien software, and Shelving
Volunteerism History
2005--2005 Tallahassee Community College Tallahassee, FL
Computer Lab Assistant
First resource at the help desk for students who use the lab to prepare their homework; troubleshooting with login, Microsoft applications, and similar issues.
Fixing printer jams.
Loading paper in the printer.
I accumulated 30 volunteer hours between Aug 2005 and Dec 2005 working at this site which lead me to a paid position at this site effective January 2006
2002-2003 Leon County Schools Tallahassee, FL
Externship
Adult Continuing Education in the Department of Network Services
Completed as a requirement of the NSP at Lively Technical Center
1998-2005 Leon County Public Library Tallahassee, FL
Volunteer at Media Department
Shelving
Cleaning Tapes
Assisting in Classes
176 hours and 30 minutes of volunteer time put in over the span of the years listed above.
Only occurred during summer between June and August of each year.
Computer Skills
Web Design (familiar with HTML, CSS, JavaScript, and PHP)
Web Hosting (familiar with cPanel/WHM, Fantastico, Red Hat 9, and Fedora)
Linux (have used Ubuntu, Fedora, and Redhat 9)
Network Support (system utilities: Tweak UI; administrative tools: Event Viewer, Computer Management & Performance Monitor)
Remote Access Clients (telnet, ssh2, ftp, http, smtp, & pop3 clients)
Microsoft Windows (95, 98, ME, NT 4.0, 2000, XP, 2003, and Vista)
Macintosh (OS X Tiger, and Apple IIGS)
Microsoft Office 95-2007 (Word, Excel, PowerPoint, Access, Binder, Front Page, Organization Chart, and Outlook)
Troubleshoot environments relating to: Internet Explorer, Outlook/Outlook Express, Linksys Wireless-G router configurations, 3com router and switch configurations
Installation of software on windows systems
Network security maintenance without compromising end-user productivity
Setup clients, services, protocols, & adapters for communication between nodes on a network
Miscellaneous (creating batch files, configuring and saving mmc consoles, etc.)
Computer Programming (batch file programming and C++)
Other Skills
Clerical (answering phones, filing papers, making copies, scanning, faxing, printing, collating, communicating with customers and co-workers, stapling, hole punching, etc.)
Locksmithing
Certifications & Licenses
Certified Locksmith by the Big Bend Locksmith Association
Internet and Computing Core Certification (IC3)
Florida Ready to work certification
Driver's Permit (Learner's License) Class E
Languages
English (write, read, and speak)
Spanish (write, read, and speak)
Portuguese (speak only (semi-fluent))
German (understand but don't speak)
References
Available upon request


Certifications
See above


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