Field Tech or Tech support Resume

Title
Field Tech or Tech support

Primary Skills
Goal-driven Field Repair Technician eager to contribute technical expertise a...

Location
US-CA-Lake Forest

Posted
Dec-22-08

PROFILE

* A+ Certified and numerous HP Certifications
* Talent for efficiently diagnosing problems, defining optimal solutions and providing expedient service
* Adept at quickly acquiring and utilizing new skills and knowledge to maintain currency with new and emerging technologies
* Strong electromechanical aptitude
* Dynamic communication, consultation and relationship building abilities
* Client-focused and service-oriented
* Excellent ability to read, understand, and apply information from technical manuals, prints, and schematics, for troubleshooting and repairs.
* Able to walk, squat, stoop, bend, and climb for an 8-10 hour shift, able to lift 75+lbs
* Valid CA drivers license with a clean DMV

TECHNICAL BACKGROUND

Printers/Plotters
Line matrix, shuttle matrix, dot matrix, band, monochromatic laser, color laser, thermal, dye-sublimation (solid ink) Wide Format and multifunction

Copiers/fax/scanners
Canon, Ricoh, Toshiba, fujitsu

Additional Technologies
Point of sale (POS) systems, network and PC applications, operating systems
(Microsoft 95 through Vista), Internet protocol and network communications
Printer Brands
Lexmark, Texas instruments, Tally/Genicom, Muratek, Data Products, Printek, Printronix, Brother, Datamax, Xerox, HP, IBM, Lexmark, Konica Minolta, Zebra, Dell


PROFESSIONAL EXPERIENCE

Docuware/ Caltronics - Santa Ana, Ca 2008
Field service technician

* Resident field technician at a multiple building campus setting. Responsible for maintenance and repairs of 2500 pieces of equipment
* Provided training and technical support to other members of the team
* including printers, copiers, fax machines and network scanners.
* troubleshooting network issues to exclude/include possible problems with the equipment.
* responsible for maintaining supplies for all equipment. Including HP, Canon, Fujitsu, Toshiba, Ricoh.

Logical Maintenance Solutions - Irvine, CA 2003-2007
Technical Support Specialist
* Provided quality technical support for onsite printer repairs, maintenance and support for national company
* Proficiently performed complex troubleshooting, problem isolation/diagnosis and repairs to minimize client downtime and meet critical timelines
* Achieved solid record in significantly reducing company service call backs, playing an instrumental role in boosting client satisfaction, generating repeat and referral business, containing operating costs, improving profit margins
* Consistently ensured superior customer service and continually represented employer in a positive, professional manner conducive to generating high client-retention levels.

PROFESSIONAL EXPERIENCE (CONTINUED)

My Tech Guru - Los Angeles Ca 2002-2003

Field Repair Technician


Sebastian Computers - Los Angeles Ca 2001-2003
Field Repair Technician

References:
upon request

Certifications
See above


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