RESUME DETAILS

____________________OBJECTIVE____________________
I am looking for a position in the IT field preferably LAN field support or helpdesk. I enjoy a challenge and would prefer a position that will utilize my existing skills to their maximum whilst giving me an opportunity to learn new skills.

____________________EXPERIENCE____________________
2007 - 2008 - PC Technician
GCM, Inc., Burnsville, MN
* Refurbishment of desktop and laptop PC's preparing them for resale.
* Taking hardware and software related helpdesk calls.
* Performing office admin tasks in the event that a member of staff is away from work.

2000 - 2007 - PC/LAN Engineer
Self Employed, Burnsville, MN
* Performed hardware and software support and installation
* Configured and diagnosed client/server problems
* Performed repair of computer systems and related equipment by removing and replacing components or reconfiguring and restoring systems
* Diagnosed application errors and network connectivity problems
* Performed in-home setup of computer systems and related equipment

1998 - 1999 - Field Service Engineer
Alternative Resources Corporation / NWA, Bloomington / Eagan, MN
* Performed full system tape backups and emergency tape recoveries
* Performed hardware and software support and installation
* Diagnosed hardware problems with modems, printers, cables, or telephones
* Performed troubleshooting of computer systems and related equipment
* Knowledgeable in computer software, hardware and procedures
* Diagnosed application errors and network connectivity problems
* Investigated and resolved computer software and hardware problems

1996 - 1997 - Field Service Technician
OPM Information Systems, Eden Prairie
* Performed hardware and software support and installation
* Performed in-home repair of computer systems and related equipment by removing and replacing components or reconfiguring and restoring systems
* Performed troubleshooting of computer systems and related equipment
* Knowledgeable in computer software, hardware and procedures
* Diagnosed hardware failure, user errors
* Diagnosed application errors and network connectivity problems

1995 - 1996 - Help Desk Technician
CW Car Lease, Bracknell, Berks. UK
* Performed hardware and software support and installation
* Maintained trouble-ticket system to record and track user calls and e-mails
* Monitored help desk phone providing outstanding customer service on technical issues
* Provided Tier I and Tier II support for MS Office, LAN, WAN, and Lotus Notes
* Logged trouble tickets for users
* Maintained Print Server and print devices
* Maintained excellent client relations and service based on outstanding communication, technical efficiency and problem-solving skills

____________________SKILLS____________________
* MS-DOS 5.0 - 6.22, MS Windows 3.1 - Vista, MS Windows Server 4.0 - 2003
* PC Hardware Support and Installation, LAN Hardware Support and Installation
* Network Connectivity and Troubleshooting, Domain Connectivity, WAN Connectivity, Group Policy, DHCP, DNS, Network Security, TCP/IP, Network Infrastructure.

____________________EDUCATION____________________
1991 - GCSE
Easthampstead Park School, Wokingham, Berks. UK
High school equivalent. I gained good passing grades in Maths, Science, English, Music, French and History.

1995 - Associate, BTEC National Diploma in Computer Science
Bracknell College, Bracknell, Berks. UK
Two year degree course in computer science.

____________________COMPUTER CERTIFICATIONS____________________
MCP - Microsoft Windows XP Professional
MCP - Managing and Maintaining a Microsoft Windows Server 2003 Environment

____________________REFERENCES____________________
Available upon request

Certifications
See above

CONTACT DETAILS

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