Technical Writer (BSA, QA, Process Analyst) Resume

Title
Technical Writer (BSA, QA, Process Analyst)

Primary Skills
software or process development, technical writing, business systems analysis, quality assurance, document control

Location
US-NH-southern New Hamsphire

Posted
Aug-13-09


PROFILE

Technical Writer, Business Systems Analyst, QA Analyst, Process Analyst, Application Analyst

SUMMARY

Expert applying analysis skills and delivering technical documentation related to software systems development, and technical-business processes used in manufacturing, government / military, insurance and service industries.

QUALIFICATIONS
• Eager to learn and quickly grasps new concepts, methods, processes, and techniques.
• Strong analytical, logical, inquisitive, detail-orientated, and problem-solving skills.
• Independent worker and team contributor.
• Manages and tracks project status throughout Software Development Life Cycles (SDLC).
• Applies business and technical knowledge and experiences into analysis of identifiable business requirements and develop into business-systems solutions.
• Specialize in writing technical documentation communicating to project developers and end-user support.
• Utilizes quality assurance processes and procedures to develop and implement business-test strategies.
• Follows technical documentation guidelines and standards (IEEE, IIBA, ISO, MIL, and AIBI).
• Received DoD Security Clearance.

TECHNICAL EXPERIENCE

STONYFIELD FARM, Londonderry, NH (EXPRESS PROFESSIONAL SERVICES) 2008 to 2009
Process Analyst / Technical Writer, Contract (Plant Operations, Processing Department)
• Gathered and analyzed processing operations from subject matter experts / senior operators for quality and training for Raw Processing and Pasteurized Operations.
• Wrote illustrated standard operating procedures (SOPs) capturing software systems and mechanical operations applied to Good Manufacturing Practices (GMPs).
• Delivered QA technical documentation for training and quality audit inspections in compliance for AIBI certification. NH manufacturing plant receiving superior ratings for AIBI accreditation.
Data Management Specialist, Temporary (Corporate Office, Human Resource Dept, Manchester, NH)
• Analyzed, sorted and prepared confidential personnel files in electronic controlled .PDF format.
• Reviewed, recorded, and tracked, company's employee I-9's, open enrollment benefit forms, and performance evaluation reviews.
• Delivered organized files linked to new electronic document management system (EDMS).

NON-PROFIT ORGANIZATION, Greenland, NH 2007 to 2008
Data Integrity Assistant, Volunteer (part-time)
• Reviewed confidential database records, entered and edited accurate data into web-based database application.

PORTSMOUTH NAVAL SHIPYARD (contracts requiring DoD security clearance) 2005 to 2007
Associate Business Analyst, Contract (ORBIS, INC)
• Wrote use cases and functional interface specifications for client-server application (Maintenance & Ship Work Planning).
• Performed regression tests and user acceptance tests.
Technical Writer, Contracts (JB FEDERAL SYSTEMS) / (COMPASS SYSTEMS & PROGRAMMING)
• Wrote illustrated user guides for new and enhanced receipt inspection management system (RIMS) used by nuclear and non-nuclear inspectors for inventory control.
• Wrote illustrated user guides for new and enhanced for personnel inventory resource query tool (iQueries) and enhanced business management system (BMS) used by local management in planning and scheduling of personnel resources and department.
• Performed usability testing and regression tests.
• Maintained defect tracking log.
• Delivered technical support for user training at U.S. Navy's (4) maintenance facilities.
• Saved costs by reducing time management and inventory overhead storage expenses.

Judith A. Rivais Page 2

HEIDELBERG, (currently, GOSS INTERNATIONAL), Durham, NH 2000 to 2003
Quality Analyst / Tester, R&D, Web Control Systems
• Gathered and analyzed requirements for implementation of quality assurance program for Commercial Press / Newspaper - Web Control Systems.
• Gathered functional requirements from mechanical / electrical engineering software developers.
• Wrote illustrated installation manuals and user guides for end-user documentation and training.
• Wrote all pertinent QA documentation (test plans, test procedures, test case acceptance testing, test reports) according to IEEE guidelines.
• Installed software and managed lab testing environment.
• Executed QA tests and maintained defect tracking, differentiated between baseline-builds and customer-released versions.
• Organized and maintained software configuration and document control.
• Prepared presentations for QA training sessions and configuration control board meetings.
• Delivered QA technical documentation in compliance for ISO certification.
• Reduced defects resulting in decreased travel expenses to customer sites for upgrades and patches.

LIBERTY MUTUAL, Commercial Professional Group, Portsmouth, NH 2000
Template Designer / QA Technical Writer, Contract (COMPASS SYSTEMS & PROGRAMMING)
• Gathered and analyzed business requirements and design specifications for new Worker's Compensation Processing System.
• Designed and programmed spreadsheet template forms in MS EXCEL based on business requirements to include specific formats, calculated formulas and macros.
• Wrote QA test procedures for test cases based from Functional Interface Specifications.
• Executed tests for usability of software system and electronic forms.
• Wrote illustrated user guides for end-user training of new system and electronic forms.
• Delivered technical documentation and state-mandated electronic form templates beyond project expectations.
• Project saved time and labor expenses for branch office WC claims reporting.

SKILLS & OTHER RELATED EXPERIENCES

Technical documentation -- user guides, installation manuals, standard operating procedures.
Business systems analysis -- business systems requirements, use cases, functional specifications.
Quality assurance (QA) -- test plans, test procedures, test cases / scenarios, test reports, test metrics, user acceptance tests scripts (UAT), modeling, diagrams, and flowcharts.
Quality control management -- defect tracking, usability testing, functional testing, integration testing, regression testing, acceptance testing.
Configuration management - document control, software build configurations, version control index, document imagery / electronic scanning.
Graphic design / User Interface / Document Templates -- web design, desktop publishing, visual presentations, and digital photography, graphical user interfaces (GUI), database forms, spreadsheet templates, tables and charts. MS WORD (field codes, VB Scripting), Excel (formulas, macros), ACCESS (database design, relational databases)
Accounting analysis / Data processing -- accounting / full-charge bookkeeping (data entry, AP, AR, GL, PL, reconciliation, payroll, pre-tax preparation), insurance coding, and statistical analysis
Basic programming -- HTML, DHTML, CSS, XML VBA, SQL queries
Software -- Microsoft Office Professional Suite (Word, Excel, Access, InfoPath, Publisher, Outlook, Visio, Visual Basic, Visual SourceSafe), IBM Rational ClearQuest, Lotus Notes, Adobe Creative Suite (Bridge, Photoshop, Illustrator), SnagIt, PVCS Tracker, and many customized new software application systems. Quicken, QuickBooks Pro, MAS 90, JD Edwards, and TurboTax.

EDUCATION

B.S., Management & Information Technology, DANIEL WEBSTER COLLEGE, Portsmouth, NH

A.A.S., Computer Technologies, NH COMMUNITY TECHNICAL COLLEGE, Stratham, NH
Certificate in Programming
Certificate in Web Development
Certificate Accounting

Professional Development:
Certificate in Applied Business Analysis, BOSTON UNIVERSITY, Waltham, MA
Certificate in User Acceptance Testing (UAT), PIERSONS REQUIREMENT GROUP, CT

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in southern New Hamsphire, NH | Resumes in New Hampshire

View other Technical Writer (BSA, QA, Process Analyst) resumes, Technical Writer resumes