Resume of Desktop Support




Title
Desktop Support

Primary Skills
Desktop Support, User Support

Location
US-NM-Albuquerque

Posted
Aug-15-07

RESUME DETAILS
UNISYS/Dell Corporation, Albuquerque, NM November 2006 - August 2007
Computer Technician
• Respond to end-user service requests reported to the IT Help Desk.
• Documents, tracks, and monitors issues to ensure a timely resolution with the aid of the Help Desk work order system.
• Escalate issues appropriately.
• Comply with Corporate and IT policies and procedures.
• Answer Help Desk phone when necessary.
• Participate in IT projects when required.
• Troubleshoot and maintain stand-alone and network printers.
• Setup LCD Projector, laptop, and screen for presentations and meetings.
• Build and configure desktop and laptop computers for new users.
• Maintain asset tracking.
• Change toner for different printers.
• Perform other duties as assigned.
Various Companies, Albuquerque, NM May 2006 - November 2006
Computer Technician
• Outsourced PC/LAN support and improved the global communications infrastructure.
• Operated communications support computer systems, intelligence data handling computer systems, local area networks, and dedicated communication circuits.
• Performed workgroup administrative duties.
• Performed software and mechanical upgrades.
• Performed routine maintenance on all types of computer equipment and printers.
• Replaced and upgraded motherboards, CD-ROMs, and hard drives.
• Installed and upgraded computer and network components.
• Diagnosed hardware failure, user errors.
Manpower,, Albuquerque, NM August 2004 - November 2006
Computer Technician
• Computer Tech Contract Work
• Performed routine maintenance on all types of computer equipment and printers.
• Performed troubleshooting of computer systems and related equipment.
• Investigated and resolved computer software and hardware problems.
• Replaced and upgraded motherboards, CD-ROMs, and hard drives.
TVI, Albuquerque, NM February 2004 - August 2004
Back to School
A+, Network+, Linux +, IPC Electronics
Data Management Protection Service Industries, Albuquerque, NM March 2002 - February 2004
Technical Support

Various Companies, Albuquerque, NM January 2000 - March 2002
Contract Work
Computer Desktop Support Work
Fulcrum Direct, Albuquerque, NM January 1995 - January 2000
AS 400 Supervisor/PC Support
Supervisor for the AS400 Operations Group and MAC and PC Support

Certifications
Took and Passed the Dell 2007 Foundation Exams
IPC Certified

CONTACT DETAILS

You must be logged in and have a current resume access subscription. Login or Register »


View all resumes in US-NM-Albuquerque »
View all resumes in US-NM »

View other Desktop Support resumes, System / Network Administrator resumes