Resume of Desktop Support

Title
Desktop Support

Primary Skills
Desktop Support, User Support

Location
US-NM-Albuquerque

Posted
Aug-15-07

UNISYS/Dell Corporation, Albuquerque, NM November 2006 - August 2007
Computer Technician
• Respond to end-user service requests reported to the IT Help Desk.
• Documents, tracks, and monitors issues to ensure a timely resolution with the aid of the Help Desk work order system.
• Escalate issues appropriately.
• Comply with Corporate and IT policies and procedures.
• Answer Help Desk phone when necessary.
• Participate in IT projects when required.
• Troubleshoot and maintain stand-alone and network printers.
• Setup LCD Projector, laptop, and screen for presentations and meetings.
• Build and configure desktop and laptop computers for new users.
• Maintain asset tracking.
• Change toner for different printers.
• Perform other duties as assigned.
Various Companies, Albuquerque, NM May 2006 - November 2006
Computer Technician
• Outsourced PC/LAN support and improved the global communications infrastructure.
• Operated communications support computer systems, intelligence data handling computer systems, local area networks, and dedicated communication circuits.
• Performed workgroup administrative duties.
• Performed software and mechanical upgrades.
• Performed routine maintenance on all types of computer equipment and printers.
• Replaced and upgraded motherboards, CD-ROMs, and hard drives.
• Installed and upgraded computer and network components.
• Diagnosed hardware failure, user errors.
Manpower,, Albuquerque, NM August 2004 - November 2006
Computer Technician
• Computer Tech Contract Work
• Performed routine maintenance on all types of computer equipment and printers.
• Performed troubleshooting of computer systems and related equipment.
• Investigated and resolved computer software and hardware problems.
• Replaced and upgraded motherboards, CD-ROMs, and hard drives.
TVI, Albuquerque, NM February 2004 - August 2004
Back to School
A+, Network+, Linux +, IPC Electronics
Data Management Protection Service Industries, Albuquerque, NM March 2002 - February 2004
Technical Support

Various Companies, Albuquerque, NM January 2000 - March 2002
Contract Work
Computer Desktop Support Work
Fulcrum Direct, Albuquerque, NM January 1995 - January 2000
AS 400 Supervisor/PC Support
Supervisor for the AS400 Operations Group and MAC and PC Support

Certifications
Took and Passed the Dell 2007 Foundation Exams
IPC Certified


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