Experienced Tech Specialist Resume

Title
Experienced Tech Specialist

Primary Skills
Windows, desktop, application, network, troubleshooting, support

Location
US-AZ-Phoenix (will consider relocating)

Posted
Feb-21-09

EMPLOYMENT:
12/2007 - 12/2008 AIG, Inc.
DSM Engineer
* Successfully provided support to over 600 local and 1500 remote users with application, Windows, network and hardware related issues.
* Monitored and resolved issues with onsite Windows servers, Cisco routers and Avaya switches. Maintained server tape backup systems.
* Diagnosed and repaired issues with Dell & HP desktops, laptops and network printers.
* Experienced with managing Active Directory and HEAT inventory database.
* Provided scheduled weekend server and network support during UPS and other site related maintenance activities.
* Managed setup, configuration and troubleshooting of Blackberry units and Avaya VoIP phone systems.

6/2007 - 9/2007 Health Dialog
Tier2 Desktop Admin
* Proven abilities to provide on-site and remote application, hardware, network and system support to over 200 Windows XP users.
* Analyzed and resolved hardware problems on IBM laptops and HP desktops.
* Handled issues with MS Office applications, network printing, VPN and Avaya VoIP phones.
* Monitored and managed equipment inventory, ordered parts as needed. Acted as the main point of contact and desktop administrator for the assigned site.
* Skilled at managing Active Directory, data backups, system re-imaging and reinstallations.

12/2001 - 5/2007 Washington Mutual Bank, FA
Tech Analyst Sr. - Tier 3 Support
* Excelled in providing technical support with software, hardware, network and Windows operating system to 3000 plus end users for escalated issues.
* Proven abilities in providing Loan Origination and Fulfillment system support for clients on Windows NT, 2000 and XP platforms using IBM workstations and IBM laptops.
* Able to effectively troubleshoot and resolve Btrieve, Goldmine, ACT and Pervasive SQL database problems.
* Tested new software updates, logged defects and enhancements needs, escalated results to application vendors, deployment and application development teams as applicable.
* Created automated scripts and technical training materials for end users as well as other support staff to reduce support calls and minimize end user downtime.
* Participated in pre-deployment software and user acceptance testing to enable new products and updates to be deployed on time.

11/1999 - 12/2001 Cam Commerce Solutions
Tech Support Specialist
* Provided remote Point-Of-Sale application and hardware support to over 1200 clients.
* Skilled in troubleshooting and resolving tecnical issues on Windows and SCO Unix systems networked as peer-to-peer or server-client connected to Wyse 50/60 or NCR Little Foot terminals.
* Prepared internal and external documentation for new products, features or bugs for use by customers and other support staff.
* Managed configuration, repair and tape backup procedures on client workstations and servers.


EDUCATION:
California State University, Long Beach - Irvine Satellite Campus
Graduated 9/2000 Certification - Microsoft Certified Systems Engineer Core Training.

Computer Education Institute, Lake Forest, CA
Graduated 11/1999 Certification - Computer Networking Program

SKILLS:
Knowlix Peregrine, Pivotal, Remedy, Primus, MS SQL 2000, MS SQL 2005 Express, Windows Native Backup, Veritas Backup Exec, LoneTar,
PCGuardian, PointSec, Safeboot, Norton Ghost, DriveImage, Windows Command Line and batch scripting, Windows Registry, Dameware,
VMWare Server, PCAnywhere and Procomm32.

Experienced with removal and prevention of spyware and virus infections on Windows operating systems.

Certifications
MCSE, CNA, A+


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