System Administrator / Help Desk Technician Resume

Title
System Administrator / Help Desk Technician

Primary Skills
To obtain employment at a company with strong resilience through the tough economy, treats employees honest and fair,...

Location
US-FL-Riverview

Posted
Jan-19-09



EXPERIENCE SUMMARY

Currently have twelve years experience in the electronics maintenance field in a fast paced wartime environment, including support of Operation Iraqi and Enduring Freedom. Maintained a Government Level Security Clearance of Top Secret/SCI for eight years. Commanding knowledge of all WINDOWS Applications, MS Applications, Active Directory, System Manager, Norton Antivirus, UNIX, Internet Explorer, NIPRNET, SIPRNET, JWICS, CENTRIXS Coalition systems, Ghost, and DOS. Five years experience in maintaining and troubleshooting Tandberg 8000 VTC suites, Fastlanes, Taclanes, Kiv7, Kiv19, and Promina 400/800 IDNX. Installation of critical patches and scanning of vulnerabilities with Retina software and GFI Languard. Working Knowledge of Linux Redhat. Excellent customer service and communication skills. Microsoft Certified

PROFESSIONAL EXPERIENCE

TACSWA-CCA Contract
System Administrator, COB Speicher Iraq (EMW) 2007-Present

Responsible duties include system administration to all organizational accounts on the COB, correspondence throughout the theatre, and to include the following:
* Transfer of user accounts and mailboxes through Active Directory or System manager
* Perform backup of all crucial and sensitive data
* Performs routine audit of systems and software
* Applies operating system patches, updates, and configuration changes
* Troubleshooting of any reported problems
* Insuring that the network infrastructure is up and running

US CENTRAL COMMAND 2005 - 2007
IT Hardware Support Technician/ System Administrator, Shaw AFB, SC and Tampa, FL (General Dynamics)

Performed duties as an IT Hardware Support Technician for U.S. Central Command (USCENTCOM). Responsible for providing hardware and software installation and configuration based on project implementation documentation.

* Knowledge of fault isolation, repairs, installation, upgrades, and configuration management.
* Experience in reengineering and troubleshooting on Networks and LAN/WAN type environments.
* Demonstrated expertise with MS Windows XP platforms.
* Analyzed database requirements of existing and new applications.
* Responsible for thorough knowledge of network devices consisting of Cisco routers and switches.
* Responsible for using industry standards for the install and termination of Cat 5/6 and Fiber Optic data, and Coaxial networking cables.
* Worked with management in defining projects and database requirements and served as leader on assigned projects.
* Experience with EMC/NeTAPP servers, maintenance and configuration.
* Working knowledge of DNS, WINS, TCP/IP, networking concepts - routers etc.
* Installation and configuration on Cisco IP Phones.


US CENTAF
IT Hardware Technician/ System Administrator, Tallil AB, Kirkuk AB, and Balad AB, Iraq (General Dynamics) 2003-2005

* Supported Joint Task Force Commands in Operation Iraqi Freedom.
* Installed Tandberg 8000 VTC suites, Cisco routers, and ten person network systems.
* Maintained, administered, and configured servers and computer systems for the JWICS network.
Michael P. Ward

Page 2

US CENTAF
IT Hardware Technician/ System Administrator/Video Teleconference Technician, Prince Sultan AB, Saudi Arabia
(General Dynamics) 2001-2002

* Supported the JTF-SWA Intelligence Squadron
* Built, configured, repaired, and installed Tandberg series VTC (video teleconferencing) systems.
* Managed Windows administration.
* Repair and installation of fiber optic and Category 5 cables.
* Maintained Cisco switches and routers for over 500 user networks.

Intelligence and Communications Squadrons 1995 - 2001
Computer Technician, Elmendorf AFB, AK and Beale AFB, CA (USAF)

Sustained network infrastructures, cryptographic equipment, and deployable switching systems in a fixed and deployable environment. Operated on systems through effective troubleshooting, repair, diagnostics, and system performance analysis.

* Planned, organized, and directed sustainment activities.
* Established work standards, methods, and controls for preventative, scheduled, and unscheduled maintenance actions.
* Determined extent and economy of repair of malfunctioning equipment.
* Ensured compliance with technical data, instructions, and work standards.
* Interpreted malfunctions and prescribed corrective actions.
* Reviewed technical instructions, plans, and installation drawings to install systems.
* Ensured conformance to standard installation practices.
* Maintained, inspected, and tested assigned systems.
* Coordinated and assisted end users in isolating and eliminating communications connectivity problems.



EDUCATION

Computer, Network, Switching and Cryptographic Systems Course 1995
Keesler AFB, MS

* 36 Credit Hours


Relevant Coursework, Licensures, and Certifications:
* A+ Certification
* MCP (Windows XP)
* MCDST Certification (Windows XP)
* CSOT (Constant Source Operator Terminal)
* Working Knowledge of Linux Redhat administration, troubleshooting and configuration





REFERENCES: Available Upon Request

Certifications
See above


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