LAN Support Resume

Title
LAN Support

Primary Skills
Windows Vista, MS Office Professional 2007, Symantec Ghost, Windows XP/2003, Adobe Acrobat

Location
US-NY-New Rochelle

Posted
Aug-21-09

Career Summary
I am a dependable and hard-working Information Technology Professional with over 8+ years of experience. My background includes expertise in windows-based environments, helpdesk support, systems installation, deployment, imaging, data backup/restore, repair, maintenance, troubleshooting and problem resolution. I also have exceptional analytical, organizational, communication and interpersonal skills, good documentation skills, excellent troubleshooting and problem solving skills, and a team player who can work under minimal supervision.

Experience
The Scienomics Group
IT Support Specialist Aug 2007 - Jan 2009
• Imaged laptops and desktops using Ghost.
• Used Track-It support systems to resolve work orders.
• Replaced laptop keyboards, HDD, RAM and WiFi hardware
• Configured and upgraded firmware for BlackBerry devices.
• Maintained detailed documentation about printers, E-Fax, and Blackberry devices.
• Aided users with connectivity to VPN from their homes and on the road.
• Created accounts on Corp FTP Server.

BestBuy Inc. Nov 2005 - Sept 2007
Geek Squad Technical Specialist
• Recovered data from non-operable systems.
• Installed Sound Cards, Video Cards, Modems, Firewire and USB 2.0 Cards.
• Optimized windows operating system by removing Spyware and Adware.

New Directions Publishing Jan 2005 - June 2006
IT Systems Support consultant
• Imaged laptops and desktop for new employees.
• Configured wireless connections and security.
• Configured Local and Network Printers.
• Imaged laptops and desktop workstations for deployment to new users.

NOP World Nov 1997 - Dec 2004
Network Administrator/Support Specialist
• Provided Helpdesk Support for end users and resolving software/hardware issues.
• Implemented Symantec Ghost for deployment and maintenance of user workstations.
• Resolved Microsoft desktop applications (Word, Excel, Power Point and Outlook) issues.
• Performed data backups, restorations, scheduling, and documented procedures.
• Configured local and network Hewlett Packard printers with JetDirect Network cards.

Education & Certifications
AAS, (Programming and Systems)
City University of New York Bronx Community College, Bronx NY June 2002
CompTIA A+ Certified Service Professional, 2003

Technical Skills
• Windows Server 2000/2003
• Windows 2000; Windows XP Pro 32/64; Windows Vista Business 32/64; Windows 7
• Numara Track-It 8.0; RDC; DameWare NT Utilities 6.8.1.4; TeamViewer 4.0
• Microsoft Office 2003/2007; Microsoft Office 2004/2008 for Mac
• Symantec Ghost 8.3/11.0; Acronis True Image 9.1
• Symantec Endpoint Protection 11.0
• Adobe Acrobat 8 Professional; Photoshop CS2; Adobe Illustrator CS2;
• WinZip 12.1; WinRAR 4.80; WS_FTP Server 7.0

Certifications
CompTIA A+ Certified Service Professional, 2003


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in New Rochelle, NY | Resumes in New York

View other LAN Support resumes, System / Network Administrator resumes