IT Director / Manager or IT Project Manager Resume

Title
IT Director / Manager or IT Project Manager

Primary Skills
Accomplished IT Professiona with 15 years of increasingly responsible international business and information technolo...

Location
US-CA-Morgan Hill

Posted
Jan-22-09



PROFILE

Accomplished IT Professiona with 15 years of increasingly responsible international business and information technology leadership experience. Industry background includes food manufacturing, agriculture, retail, high-tech, non-profit, ecommerce, and consulting.

A history of achievement at using technology to solve business problems, drive growth, increase return on investment, and add value by aligning departmental goals with companies' strategic growth plan and measuring success in real business terms.

Recognized as a strategic business thinker, visionary, and innovative technical strategist who has broad strengths in business process management, productivity improvement, change management, organizational restructuring, project management, team building, contract negotiation, and vendor management.

Key member of management team that grew annual revenue from $124 million to $203 million while increasing profits from $1 million to $12.8 million, both in 3 years.

Developed and implemented processes that increased employee productivity as much as 60%, reduced expenses up to 70%, and improved customer satisfaction up to 43%.

EXPERIENCE

NEWLYWEDSFOODS ASIA-PACIFIC (a joint venture of ABF, plc), Bangkok, Thailand 2006 - 2008
$75 million, highly profitable, food coatings and seasonings company with 100 salaried employees and 350 hourly workers.

Group Information Technology Director

Complete responsibility for all aspects of IT, including long-term vision, strategic planning, and short-term strategies, for delivering technology-based competitive advantage and driving process reengineering for offices in Vietnam, China, Australia, New Zealand, the Philippines, and Thailand. Accountable for systems, help desk, networks, telecommunications, application development, servers, next-generation solutions, including mobile and wireless. Oversee staff of 5 and report to Group Managing Director.
* Planned and completed 3-year expatriate assignment in 2 years versus executive management's 3-year projection, saving company over $300,000.
* Increased employee productivity 60% through introducing new business processes and improving communications, resulting in 70% reduction in outsourced expenses.
* Implemented reliable and always-on architecture through the tireless commitment to eliminate failures, identify and resolve root cause, and design high-availability infrastructures.
* Improved network/server security and availability from 93% to 99.8% while saving AUD$160,000 annually.
* Implemented new infrastructures, servers, LAN\WAN, and support solutions; improved security, functionality, and stability at all sites; developed Intranet, public web site, and document management solution; implemented VOIP, IP phone, voice mail, and unified communication systems.
* Implemented software and business process improvement initiatives in new HRIS and payroll applications, AccPac\Misys ERP and business intelligence reporting.
* Developed and managed relationships with vendor partner account managers and peer-level CXO executives.
* Work with executive management to ensure structured approach to capital acquisitions ranging to AUD$12 million, including articulating requirements and justifying requests.

GREEN GIANT FRESH, Salinas, CA 2004 - 2006
$225 million Company with 75 employees and 300 hourly workers, supplying more than 40 types of fresh vegetable products, with operations in California, Arizona, Mexico, and Peru.

Information Technology Director
Led all IT functions, responsible for strategic and short-term planning for the technical infrastructure of the company and all 6 of its subsidiaries. Oversaw 4 personnel. Transformed IT function into a profit center, reducing numerous expenses. Reported to CEO/President.

* Decreased SG&A from $550,000 to $425,000 in a single year; eliminated outsourcing, restructured wired and wireless telecommunications packages, saving an additional $350,000 among all partner entities and the home office; and improved combined LAN/WAN and server uptime from 96% to 99.95%.
* Reorganized department and hired 3 new employees.
* Developed and implemented technology solutions aligned with business goals, increasing productivity approximately 35%. Introduced automation and implemented new ERP system that reengineered the majority of the business processes.
* Defined and formed Project Steering Committee for project scope and objectives, plus explored new technologies for future planning and implementation.
* Managed key IT vendor relationships.
* Improved data availability, integrity, and reporting with Intranet and B2B server.
* Develop and maintain IT policies and procedures.

THE PICTURE PEOPLE (a Hallmark subsidiary), Foster City, CA 2001-2004
$200+ million subsidiary of $4 billion Hallmark Cards.

IT Operations Manager and Member, Operating Team

Directed day-to-day IT operations of a 24X7, 325-store retail chain with 4300 employees. Oversaw staff of 7 and reported to CIO.
* Key member of Operating Team that created company vision, developed business strategies, provided organizational leadership, and defined evolution of the brand, resulting in driving annual revenue from $124 million to $203 million and growing profits from $1 million to $12.8 million in 3 years.
* Led the only IT function, out of 8 company-wide divisions that met or exceeded security and asset audits for 3 consecutive years.
* Implemented the IT systems needed to open 125 new stores over 3-year period.
* Saved $1 million annually in credit card settlement, store Intranet, and email availability through managing or participating in several high-level projects, including connecting all 550 POS PC's to the headquarters network.
* Increased store employee productivity 30% by deploying Web-based communication system that improved communications while streamlining processes for employees, stores operations, and HR Department.
* Achieved 25% fewer help desk calls by upgrading 550 POS PC's in 305 locations to Win2K OS from NT4.0.
* Dramatically improved services of outsourced and internal help desks while decreasing outsourced help desk calls 40% in 2001, 2002, and 2003, saving $250,000 over 3 years; also delivered 35% internal help desk SLA improvement.
* Reduced help desk inbound calls 40% and outbound calls 20% in 2001-2003 period.
* Developed and implemented new processes and behaviors, including change management, help desk methodology, quarterly performance metrics, 'Evergreen Process,' and employee recognition/career planning.

1993 to 2001 -- Previous employment includes increased technology responsibility, project management, business process improvement and IT management positions at companies in Northern California and Northwest Ohio.

TECHNICAL COMPETENCIES
Hardware: IBM server, blades and workstations, Dell Servers, workstations and laptops, Compaq Desktops and Laptops, Cisco Phones, Routers, and Firewalls, PDA's, Tablet PC's, IBM AS400, Blackberry, Polycom, Avaya

Applications: MS Office 2007, XP, 2000, Exchange 2007, 2003 and 2000, Citrix, WINS, DNS, TCP/IP, MS Project, Lotus Notes, Adobe Products, Symantec, InfoPath 2007, MS AX (Axapta), SQL 2005, SharePoint 2007, AccPac

Systems: Microsoft Server 2003, 2000, NT 4.0, Windows Vista, XP, 2000 and NT 4.0, 9.X Desktop OS, Cisco IOS, Active Directory, Novell NOS, Windows ME and Windows CE, Palm OS, Tablet PC OS, Windows Mobile 6.0, IPTV

EDUCATION & ADVANCED TRAINING
BS, Business Management, University of Phoenix, San Jose, CA. 2008
Microsoft Certified Technology Specialist (MCTS) Share Point 2007, Bangkok, Thailand 2008
Leadership and Organizational Performance, Wood Stone Consulting, Steamboat Springs, CO. 2001-2004
Computer Science Program, Mendocino College, Ukiah, CA. 1993-1995

Certifications
See above


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