Resume of SENIOR DEVELOPER / SOFTWARE ENGINEER

Title
SENIOR DEVELOPER / SOFTWARE ENGINEER

Primary Skills
VXML, CCXML, Coldfusion, .NET, Lotus Notes

Location
US-KS-Olathe

Posted
Jul-22-08


SENIOR DEVELOPER / SOFTWARE ENGINEER
Web and Voice Solutions

Results-driven professional with a distinguished 11-year career leading the architectural design, development and delivery of innovative and complex products, software and platforms to meet evolving market and business needs.

* Profound expertise in all facets of software development life cycle, from initial conceptual design and development through testing, implementation and enhancements.
* Organized, take-charge professional with exceptional follow-through abilities and detail orientation; able to plan and oversee projects from conception to successful conclusions.
* Extensive knowledge and experience designing and implementing out-of-the-box integrated IVR and web solutions. Skilled in VoiceXML, CCXML, SMS and CTI integration.
* Natural communicator and team leader with strong motivational skills and ability to build, produce and succeed.
Pursuing VoiceXML Certification


TECHNOLOGY PROFICIENCY
======================
LANGUAGES & DEVELOPMENT TOOLS
VoiceXML (VXML), CCXML, Cold Fusion MX, ASP, JSP, .NET, Domino, JavaScript, VBScript, LotusScript, XPATH, XSLT, XSL, WSDL, SOAP, REST, CSS, AJAX, JSRS

METHODOLOGIES
FuseBox, Mach-II

SOFTWARE & TOOLS
Prophecy (IVR Server Software), Nuance ASR, SpeechWorks TTS, Vocomo Voice Response, Voxeo Testing Platform, Eclipse, MS Office Suite, Lotus Domino Designer, GoldWave, Dreamweaver MX, Photoshop 7.0, Araxis Merge, SQL Server Compare, MS SQL Server Management Tools

SYSTEMS & PROTOCOLS
Linux, MS Windows 2003 Server & XP Professional, SIP, UDP, TCP/IP, FTP, HTTP

DATABASES
MS SQL Server 2000 & 2005, MS Access, Informix, Domino


PROFESSIONAL EXPERIENCE
=======================

JAX SAY HELLO - JACKSONVILLE BEACH, FL - 2006 - PRESENT
CO-FOUNDER / SENIOR VOICE ENGINEER
Establish and oversee the design, development, launch and continuous enhancement of Jax Say Hello, the only free mobile search directory service for the Jacksonville marketplace.
Full accountability for researching, conceptualizing, designing, coding and enhancing multi-tiered Voice and SMS text-based mobile search consumer platform, comprised of Voice User Interface (VUI), voice portal channels, and back end data feeds and conduits, utilizing VXML, JSP, Cold Fusion MX, and MS SQL Server. Scope of responsibility spans requirements definition, software development and testing, team leadership, project management, client and partner relations, and problem analysis and resolution.
* Pivotal role in building next generation of mobile voice search with state-of-the-art recognition technology, enhancing the delivery of quality directory assistance, weather, sports scores, mobile coupons, and traffic and lottery results to consumers while delivering a revenue-generating medium for advertisers and merchants.
* Designed and implemented voice portal channels for sports, weather, mobile coupons and traffic, allowing consumers to access information via landlines and mobile phones. Subsequently integrated voice with SMS within the channels to deliver text-based search results to users' mobile phone.
* Pioneered hyper local within the platform by integrating SMART AD Server and associated API's, providing real-time delivery of dynamic voice ads to portal based on geographical location, category or keywords supplied.
* Built and manage IVR server infrastructure to support development, test and production environments, eliminating need to outsource platform hosting environment and reducing costs from $0.11 to less than $0.02 per minute.
* Architected middle-tier architecture and back-end data feeds and conduits, supplying voice portal in real-time.
* Created Speech Recognition Analysis tool for platform, enhancing the troubleshooting of issues.

NATIONS HOLDING COMPANY - PRAIRIE VILLAGE, KS - 2004 - 2006
TEAM LEAD / SENIOR APPLICATION DEVELOPER
Recruited and given complete responsibility to automate and voice enable back-end mortgage processing systems to strengthen order processing and minimize account delinquency.
Evaluated, defined and oversaw the complete engineering of web and client based applications into voice enabled solutions to seamlessly integrate into back-end Tempest systems and eliminate manual processes. Managed the full life cycle design and development of Voice User Interfaces (VUI), utilizing VXML, Cold Fusion and MS SQL Server. Procured, installed, configured and administered IVR systems. Led and mentored team of 6 Developers.
* Developed and implemented 4 outbound and inbound voice applications for titles, appraisals, foreclosures and inspection scheduling, reducing call center operational calls and associated costs by 60%.
* Designed inbound applications to allow independent dealers to update orders and provide status reports; and outbound applications to remind sales agents to schedule and update orders.
* Created custom modular reporting system to allow users to monitor orders and financials in real-time through remote scripting and XSL.

BASS & ASSOCIATES / WERNER ENTERPRISES - OMAHA, NE - 2003 - 2004
IT CONSULTANT - WERNER ENTERPRISES
Chosen to provide technical leadership and design innovative solutions to automate and enhance core financial, order processing and logistics operations.
Collaborated extensively with clients to define business needs and deliver appropriate systems, applications and tools. Designed, developed, tested and delivered solutions, utilizing VXL, XML, XSL, XSLT and XPath.
* Led efforts to prototype a voice enabled tracking system, allowing customers to track logistics data in real-time on freight and inter-modal shipments.
* Built custom web interfaces and modularized order systems, minimizing developer's timeframe in integrating new products from days to few minutes.
* Completely web enabled an accounting system to allow users remote accessibility while enhancing overall functionality, utilizing Web Services and Remote Scripting.

FBL FINANCIAL SERVICES - WEST DES MOINES, IA - 2000 - 2003
PROGRAMMER II
Originally recruited as Programmer I to develop Lotus Notes based applications. Advanced to Programmer II to redesign applications into web technology for secure access into Intranet portal.
Planned, trained and mentored team members on developing web applications for business units within the Insurance and Investment Division, utilizing Cold Fusion and MS SQL Server. Accountable for overall success of assigned projects, from initial analysis and development through implementation and support.
* Oversaw the build out of company's 1st corporate Intranet, and subsequent development of web applications to deliver an integrated means to allow employees to access calendars, contact information, alerts and forms.


** Additional experience as Partner / Web Developer for MetroDM; and Founder / Web Developer for Midwestdining.com **
* Developed and integrated MetroDM Car Connection and MetroDM Careers into MetroDM city site.
* Conceptualized and built Midwestdining.com, a B2C portal to allow consumers to make reservations in real-time.


EDUCATION & CREDENTIALS
=======================
ASSOCIATES DEGREE WITH IN COMPUTER SCIENCE - DMACC (1996)

96-Credits Towards Bachelor's Degree in Management Information Systems
IOWA STATE UNIVERSITY

Certifications
See above


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