QA Analyst with solid experience testing both web based and installation based software applications
Quality Assurance Software Testing Position
Professional Profile: Self-motivated, detail-oriented, Quality Assurance (QA) Analyst with solid experience testing both web based and installation based software applications with deep understanding of technology and focus on delivering business solutions to possesses good knowledge in software development methodologies like Agile, Waterfall and V model Life cycle. Abilities and Skills:
Microsoft Word 2003/2007 VBScript, QTP Test Manager 2010 Windows 7, Windows XP BackOffice, MS Office SQL Queries Lotus Notes C/S Applications Vantive CRM Software Tool Visual Studio 2010
Recent Professional Education:
TCMQA Certificate -THE TECHNION- Israel Institute of Technology - QA Software Testing 2011 -2012 ISTQB -CTFL-Certified Tester Foundation Level for QA Software Testing [reside in Edinburgh, Scotland] (2011) - Hotel Reservation project developed Test plan suite which included writing TCs for each functionality of the web site, using QTP, Test Manger 2010 and Visual Studio 2010
QA testing for uTest, and was accepted as top 30% testers, Testing Web exploratory and regression testing including functionality and usability on an Aneroid apps or web sites. Reporting bugs and implementing automated. This is position is based on first come, first serve.
Conducted QA testing for web based applications, troubleshooting, installing and giving resolutions to technical problems in timely manner for Windows system upgrades, Microsoft application for laptop and desktop. Responsible to interact with the customers and advise them on the suitable computer models to purchase Explained the different features and advantages of every model and the available alternatives to customer's choice of product Demonstrated the use of the computer to the end user and resolved their doubts and queries in this regard Installed various software and peripherals to the computer as requested by the clients Interacted with the clients to explain them the new products launched and features introduced Visited client offices on receiving complaints. Inspected the model and work on the root cause of the malfunctioning
Mesa Group, Boston, MA 2002 - 2006 QA Application Support Analyst
QA Tested web applications- Tested functionality, usability and managed the requirement changes to ensure products met all related manufacturing regulations. . Documented test results, bug report and log errors using Vantive crm software tool for bug report and customers relation and incident follow up. Created Technical document in knowledge base
IBM Global Services / Lotus Development Corporation, TA - Israel 2000 - 2002 QA Support Account Manager
Managed Lotus Notes Client in Israel, Ireland working for various companies Interacted closely with development team to perform system testing, analysis, design and user requirement analysis. (Boston, MA) Handled QA Support while working closely with Developers team In Dublin as a QA analyst debugging Notes client functionality and usability, documenting bug errors and in order to deliver solutions & presentations. Managed and serviced various databases, business applications and Domino Server projects. Identified and rectified errors pertaining to applications.
IBM / Lotus Development, Boston, MA 1996 - 2000 Lotus Notes QA Analyst
Lotus notes and Domino technical support specialist working in teams for client application and server configuration. Handled QA tested software application to resolve end-user technical problems. Tested Software functionality, usability and escalate report to developers for solutions including Integration/regression testing to ensure fixes were working properly. Documented technical error/bugs/Incidents in the Knowledge database.
Education: TCMQA Certificate -THE TECHNION- Israel Institute of Technology -Quality Assurance for Software (2011) ISTQB -CTFL-Certified Tester Foundation Level for QA Software Testing [reside in Edinburgh, Scotland] (2011) Notes R4 System Administration 1 Certificate, Boston, MA (2000) Domino Web Application Certificate, Boston, MA (1998) Computer Learning Center, Boston, MA (1995-1996) Business Software Application and Business Communication Computer Processing Institute, Boston, MA (1984-1985)
Languages: Speaking, writing, and reading English and Hebrew fluently