30 years of technical and customer service experience
Classified Government Contract Clearance: TS/SCI FSP TS/SCI with Full-Scope Polygraph
Senior field project technician that utilize both extensive customer service and technical experience
BACKGROUND Highly organized, self-motivated and detail oriented. Over 30 years of technical and customer service experience. Effective problem solver, proven leader and team player Summary of Skills: U.S. Army Basic Electronic and Computer G.A.F. Basic Film Alignment Mechanical Equipment Repair/ Install Xerox Customer care and Technical Maintenance School Control Data: Computer Operation and Communication System Certifications: For the Virginia Install and Service Access control equipment. Classes in MSCE for Window 2000
Technical Electronics Field Technician and Installer: Video / Audio Electronics and Multi-Products Installations for Offices and Schools. Train on Field Products, New Development and state of the art equipment projects. Worked; Field Service/Prevention Maintenance. With back ground in Networking Video Electronics, Video Telecommunication, Engineering repair and MSC / A+ computers.
Lockheed Martin: Customer Service IT, computers solution, (Help Desk) getting the user what they need to resolve problem, plus the phones solution desk (reset of voice mail and phone solution) help desk is an information and assistance resource that troubleshoots problems with computers or similar products support to phones. The Experts, Inc: General Dynamics-IT, they are the Prime Contractor and H/P, are the sub-contractor to them on this project at NGA. We perform service, installed, and maintain equipment up-keep. Med-Star Research Center: Taken part in research on Diabetes (six months, interval for one year). TECH USA: System installer for Telecommunication Network. (Phone System Network) Sub for Verizon Business. Instilled building network system for Government project Verizon Business FNS: Video Technician with Verizon Communication. Installed, Video equipment (VTC) and Replacement Upgrade. Install call for working with RJ45: Cross-connect and Straight-Through, VGA (9 pins & BNCs) setup for Wall Monitor, Desktop connection with Flier Junctions installs, RG6/9 Cable Connection (In room TV and Grid System) also Network BNC Connection to Various Scheme. Con-dor-tech Services: Install and Service Access control equipment. (2nd Job) Etc. Video Camera, DVR Equipment, Blage Reader and Computer Control System Xerox Corporation Field Service, Mid-level copiers and Printers in the Washington, DC Area Xerox Special Information System-Field Engineering System Support: Technical position Product Support Specialist Four Class. Duties include up-keep of the Telecommunication system (Computer, High-speed laser printer, and Control console). The equipment tools: meter (VOC) scopes (O., Frequency) and the common small tools. Cable and Flier laying. Responsibility also involved managing three locations, as far as seventeen miles apart and keeping minimal Parts Inventory. When downsizes worked in Shipping / Receiving after downsizes; shipping for the Company all over the World, (Tools, parts and Equipment: was part of the supply shipping system). I worked on Large Government project in the communication and installation. Tele-mation Telecommunication Company: Work as a System Technician and Installer: Television, Video cassette recorder, Motion senior and Video camera for business and government location. Duties include maintenance and monthly prevented maintenance. Bendix Communication Corporation: Bench Tester and Troubleshooter for Special Electronic Equipment for U.S. Government Special Projects. Dueling this time I was able to move to the top Technical Specialist position. *G.A.F. Corporation (*General Alignment and Film): Micro-Film development, Blueprint equipment, Multi-product install for Offices and Schools. Train on all Field products and had the use of a (take Home) Company Automobile with an Weekly Expend account. Three years enlistment-U.S. Army Field Fire Support Computer Repairman: Repair; Fire control Battery Computers, with the Test equipment. Duty stations include Germany and Vietnam, No State side Active duty. (after the birth of my first son, I became Component of the U S Navy Reserve service; Station at N.A.F. Washington D.C. as Aviation Technician for CVN 69 USS Dwight D. Eisenhower, with ten year as Leading Petty officer.) EDUCATION: Computer Learning Center Capitol Institute of Technology (Capitol College): Electronic Engineering 2.5 Prince George's County Committee College: Electronic Engineering 1