Usibility Expert Resume

Title
Usibility Expert

Primary Skills
Led team in running experimental usability tests for academic and industry clients

Location
US-CO-Boulder

Posted
Jan-07-09


Objective
To work in a professional environment where I can use my interpersonal and technical skills to help improve and continue studying user experience with current and new technologies

Highlights
Management
* Led team in running experimental usability tests for academic and industry clients
* Directed development of software application for interactive, 3D environment
* Managed a team of three in designing and implementing eye-tracking usability testing

Usability
* Designed new usability analysis technique (provisional patent number 60/754,143)
* Experienced in using statistical software and eye-tracking devices for usability testing
* Ran gaming studies, collected and analyzed data
* Coded video data for various social and psychological markers
* Provisional patent #60/754,143: dated 03/20/06


Experience
University of Colorado Academic Technology Coordinator (Leeds School of Business)
3/08-09/08 Boulder, CO
* Assist College of Business faculty with "pro-sumer" level technology decisions
* Assist faculty with educational technology choices (CULearn, iClicker, etc.)
* Advise faculty on web site and conference communication decisions
* Schedule and conduct meetings to assess faculty technology needs
* Aid technology learning at campus conferences (Summer Institute FTEP, COLLT, etc.)

Electronic Ink Lead Human Factors Analyst (Science Director)
09/07- 03/08 Philadelphia, PA
* Worked with teams of designers, technologists, and anthropologists to understand and improve client technologies
* Assisted with redesigning usability lab facilities
* Designed and ran usability and eye tracking protocols
* Collected and described usability lab testing methods
* Presented usability findings to designers, clients, and stakeholders

Qwest Communications Human Factors Engineer
03/07-08/07 Denver, CO
* Edited Visio wireframes
* Customized usability tests for ordering and account managing
* Tested wireframes and web site prototypes
* Interviewed users and stakeholders
* Promoted ease of use
* Reported usability test findings to project managers, I/As, and developers


University of Colorado Academic Technology Coordinator (College of Music)
01/07- 03/07 Boulder, CO
* Assisted College of Music faculty with "pro-sumer" level technology decisions
* Assisted faculty with educational technology choices (CULearn, CULink, etc.)
* Advised faculty on web site communication decisions
* Scheduled and conducted meetings to assess faculty technology needs

Flatburger Open Source Solutions, Inc. Editor of User Experience/User Interface
06/06- 11/06 Troy, NY
* Created a pattern library for Web 2.0 interactions
* Created user experience reference materials for Web 2.0 applications
* Created UI/UX design patterns, stencils and other tools for Web 2.0
* Assisted with user task and interaction flows, wireframes, and user-interface interaction details
* Applied heuristic evaluations to developer modules
* Promoted ease of use and optimized the user experience for various web-based content management system tools

User Experience Researcher and Usability Tester at the Social and Behavioral Research Lab (Rensselaer Polytechnic Institute)
09/02- 10/06 Troy, NY
* Assisted in creating new usability lab facilities
* Managed 3D image design for research project
* Directed development of software application for interactive, 3D environment
* Wrote and co-wrote proposals and consent forms for usability and computer gaming studies
* Ran usability protocols to test new mediation concepts
* Examined usability data for trends between groups
* Developed coding scheme for examining video data and eye-tracking data
* Recruited participants, ran studies, collected data, and analyzed data using statistical methods
* Coded video data for various social and psychological markers
* Recruited participants for computer gaming studies
* Conducted needs analysis, usability testing, and page design with a three-person team to redesign a web application for a local Internet company

Research Assistant to Dr. Katherine Isbister at Rensselaer Polytechnic Institute
(Rensselaer Polytechnic Institute)
08/04- 05/05 Troy, NY
* Assisted in creating new usability lab facilities
* Co-wrote proposals and consent forms for usability and computer gaming studies
* Developed coding scheme for examining video data and eye-tracking data
* Recruited participants, ran studies, collected data, and analyzed data using statistical methods
* Coded video data for various social and psychological markers
* Recruited participants for computer gaming studies

Consultant Technical Writer/Lead Information Designer
Intellocity, Qwest, Reebok, Lucent Technologies, Superconducting Core Technologies, University
of Colorado at Boulder Aerospace Engineering
01/94- 01/02 Greater Denver Area, CO
* Wrote, edited, and user tested 3D rendering software for Aerospace department
* Wrote and edited instructional manuals for various equipment and software products
* Wrote and edited repair manuals for various equipment
* Participated with SMEs to create and deliver job performance aids


Education
PhD in Communication and Rhetoric, with HCI, 2007
Rensselaer Polytechnic Institute

MS in Technical Communication, 2001
University of Colorado at Denver

BA in Psychology, 1985
St. Mary's College of Maryland


Technology
Software
Adobe (FrameMaker, GoLive, Illustrator, PageMaker, PhotoShop), Camtasia, Corel (Draw, PhotoPaint), iClicker, Microsoft (Excel, NetMeeting, PowerPoint, Word), Macromedia (Director, Dreamweaver, Fireworks), Mind Manager, Morae Usability Analysis Software, NetObjects Fusion, Quark Xpress, Scribd, SGI Showcase, Slideroll, Snapz Pro X, Sony Sound Forge, Vicon Movement Software, Viddler, Visio, Voicethread, WebCT, Wiki Markup

Operating Systems
* Windows XP and 2007 to 3.1, Windows Server 2K3 to NT, UNIX, IRIX, and Apple OSX

Certifications
See above


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