helpdesk or desktop support Resume

Title
helpdesk or desktop support

Primary Skills
Highly qualified and motivated IT professional with Technical Support and Hel...

Location
US-TX-Houston

Posted
Oct-12-08



Highly qualified and motivated IT professional with Technical Support and Helpdesk Experience

SUMMARY OF QUALIFICATIONS
* Experience analyzing, designing, maintaining, and repairing hardware, systems, software, and networks.
* Superior troubleshooting and technical support abilities.
* Able to lead and get along with coworkers in order to get projects completed.
* Extremely capable in fast-paced, chaotic business environments.
* Analytical, dependable, and willing to work long hours.

COMPUTER SKILLS
Hardware: Dell hardware, servers, laptops, desktops, Microstar International motherboards
Servers: Compaq, Dell Dual Xeon, Dell Poweredge 3040's, 3060's, 1900's, 1950's, 2950's, 2900's
Software: MS Office, Prism, mIRC, Norton, McAfee Spyware, Outlook, Webjet, Adobe Acrobat, WS_FTP
Networking: Routers, DNS, Network Cards
Platforms: Windows 95, 98, 2K, XP

CERTIFICATIONS AND TRAINING
Microsoft Certified Professional ID 1531002 2001
Dell Certification (Desktop and Server) 2005-Present

PROFESSIONAL EXPERIENCE
The Planet, Houston, Tx 06/06- Present
Supervisor Asset Technician
Build outs, Custom Orders and Upgrades for all City Locations. Hardware Distribution and Inventory Management under Asset Department for multi city locations. Inventory Distribution and Logistics. Ticket reconciliation. ADP Labor Manager. Shipping and Receiving.
* Completed order of 100+ servers for Auto Provisioning
* Reconciled ticket to supply hardware for 15+ Customer Build outs
* Supervised up to 10 employees in order for ticket build outs to be completed in timely manner
* Pulled Inventory needed for ticket build's input hardware components into SharePoint for purchasing control


Everyones Internet/EV1.net, Houston, TX 09/02 - 06/06
Internal Support and Help Desk Analyst Supervisor
Internal support of dual data center locations, maintenance, and repair of Dell certified equipment, software installation, upgrades, and troubleshooting. Network deployment, and maintenance. Handling of return material authorizations for different hardware, and other purchasing activities.
* Completed rollout of 200+ personal computers in a week, receiving a special recognition award for such task.
* Deployed a record 20+ servers in a single day on more than one occasion.
* Led a team of 5 analysts through different projects, making sure resources were deployed appropriately, and always finishing the projects on time.
* Built and repaired network systems and servers in a timely fashion achieving always a high customer satisfaction.
* Continuously upgrade and service large numbers of workstations with short notice, doing this in record times.
* Communicated in an effective and timely manner, daily support status to Corporate and Data Center Director.

Everyones Internet/EV1.net, Houston, TX 6/02 - 09/02
Technical Support Analyst
Managed customer service calls. Network, operating systems, and hardware installation support. Troubleshooting all Windows OS. Call notes data entry. Maintained internal database information for use of personnel.
* Handled a large volume of end user calls with outstanding case resolution times.
* Recognized among peers and managers for having one of the highest case resolution rates in the group; being recognized as "Employee of the Month" on multiple occasions.
* Promoted within the first 6 months due to excellent quality of work, high customer ratings, outstanding troubleshooting abilities, and impressive service call statistics.
* Mentored and guided 5 employees in company's procedures, and systems.
* Presented information to managers and staff on tech support calls status, and other relevant information.

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Houston, TX | Resumes in Texas

View other helpdesk or desktop support resumes, Database Administrator resumes