Computer Admin/Helpdesk Resume

Title
Computer Admin/Helpdesk

Primary Skills
Networking, Computer Admin, Loan Counselors, Tech Support/Help Desk

Location
US-TX-Fort Worth (will consider relocating)

Posted
Aug-29-09



Objective
To enter a career where employees are encouraged to develop and enhance their skill, take advantage of training and work on exciting projects with significant amounts of responsibility.



Highlights Qualifications
* Ten plus years of computers and networking experience.
* Strong analytical skills with the ability to think strategically.
* Proven interpersonal skills and ability to partner across any organization.
* Excellent communication skills, both written and orally.
* A born leader; inspires others to perform to full potential.



Professional Experience
* Maintained the profit and net worth size of more than 100,000 business customers.
* Managed extensive mortgage portfolios and existing portfolio managing systems.
* Managed Cisco IP Phone Systems and ADT Badge Systems for Frac Techs IT department.


Employment History
* Jan 08 - Jun 09 Liberty Pressure Pumping Electronic/Helpdesk
* Jun 06 - Jan 08 Frac Tech Services Computer Admin/Helpdesk
* May 04 - Mar 06 Countrywide Home Loans Loan Counselors
* Feb 00 - Mar 04 Sprint PCS/Nextel Trouble Specialist




Education
* June 06 Pres BS University of Devry


Professional Experience Highlights
Michael R. Pope


January 2008 to June 2009
Electronic Technician/Helpdesk
Liberty Pressure

Working as an Electronic Technician for the Oil and Gas industry required vast knowledge of highly sensitive material and information. All activities had to be monitored via remote desktop. Each individual pressure pump was wirelessly controlled via a central Data Van. To ensure proper working order on all electrical control systems on pressure pumping equipment were in good working order. Routine electrical and network checks were necessary as part of preventive maintenance on all computers systems. Maintaining a central Data Van and 12 to 15 pressure pumps via remote laptop was part of an everyday routine totaling over 20 million in company assets.

June 2006 to January 2008
Admin IT Specialist/Elect Tech
Frac Tech Services

As an IT Specialist for Frac Tech Services I maintained and controlled its Cisco IP Phone System and ADT Badge System for six months. I assisted in maintaining the network and servers for all locations this includes installing new soft/hardware for all desktops and laptops. Along with system updates and email system.
As an Electronic Technician for the Oil and Gas industry, required vast knowledge of highly sensitive material and information. All activities had to be monitored via remote desktop. Each individual pressure pump was wirelessly controlled via a central Data Van. To ensure proper working order on all electrical control systems on pressure pumping equipment were in good working order. Routine electrical and network checks were necessary as part of preventive maintenance on all computers systems. Maintaining a central Data Van and 12 to 15 pressure pumps via remote laptop was part of an everyday routine totaling over 20 million in company assets.

May 2004 to March 2006
Loan Counselors Department
Countrywide Home Loans

As a Loan Counselor I assisted customers with account information. Managed home loans explaining term and condition of loans. Escrow, taxes, tiles deeds on homes, and insurance. Modify customer information via on line systems. Offer products that would benefit customers with selected plans. Upgrade account plans. Assist customers with billing disputes. Resolve complex inquiries and complaints from customers. Perform extensive research to reach a decision on certain account issues. Ability to work with the existing Portfolio Manager System, Mortgagees, and FIS Desktop in order to manage the visibility of accounts Utilize Skip Tracing tools to drive contact, and ultimately reduce delinquency.

February 2000 to March 2004
Trouble Specialist
Sprint PCS Nextel

As a Trouble Specialist I processed trouble tickets, ensuring that issue are resolved in a timely manner to meet customer and Sprint PCS expectation. I managed external and internal Customer, both inbound and outbound with difficult activation on handset,
voicemail, mobile pc's, BlackBerry's and etc. As a trouble specialist my main goal and
responsibility was to verify the customer account information and to make sure that their pleased with the service I conveyed to them give. Pulling reports and checking various systems for updated outages was routine. Maintaining the ESM and SHLR to verify the information on the Customer's account was an everyday aspect.




Skills:
Microsoft Office (Access, Power Point, Word and Exce, Photoshop Software, Loan Officer Certificate, Adobe, Java

Affiliations:
Member of Grand Temple Lodge # 75
Member of Church Audio visual team

Certifications
See above


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