Senior QA Analyst Resume

Title
Senior QA Analyst

Primary Skills
Exceptional organizational, technical and communication skills qualified by 11 years in a Quality Assurance position.

Location
US-IN-South Bend

Posted
May-21-09


Career Summary

Experienced, detail-oriented Quality Assurance Professional providing in-depth technical experience with a proven track record of results. Team player possessing a strong sense of ownership and commitment essential to releasing quality products on schedule. Exceptional organizational, technical and communication skills qualified by 11 years in a Quality Assurance position. Also, background in financial software, technical support, training and application administration.

Professional Experience

Moody's Analytics, South Bend, IN 1998 to current
Senior Quality Assurance Engineer
Provided Quality Assurance perspective from inception to release on a variety of financial based software applications. Analyzed requirements, created comprehensive test cases, wrote automated regression scripts and managed failed test cases and defects. Kept Quality Assurance on track to meet scheduled deadlines.
* Project Lead for a customized version of our core financial application. Responsible for managing the Quality Assurance team, defining tasks, benchmarks and standards to meet our aggressive release schedule. Coordinated small group discussions with both developers and business analysts to ensure that we were all knowledgeable and in agreement about the customized requirements of our client. Implemented use of Rally, an agile application that allows management of smaller pieces of code, promotes team effort, ownership and tracking capabilities for the Project Manager. Wrote test cases, facilitated communication both internally and with our remote team, tested requirements via test cases, defect tracking, implementation and deployment. Met schedule and client acceptance criteria.
* Team player for Commercial Real Estate software release. Came on midway in project. Reviewed requirements, created automated regression scripts, manual test cases, tracked defects, failed test cases and tested application. Created sites, both Oracle and SQL, on virtual machines for automated regression builds. Set up automated scripts to pull in and run a group of scripts in batch mode, to test regression on Oracle, SQL and Desktop sites for a future release of our core financial application.
* Project Lead on our core application; RiskAnalyst. Led the QA team, consisting of staff and contractors through successful, consecutive releases of RiskAnalyst, resulting in a solid yearly profit generated from sales, customization requests, training and maintenance agreements.

Donnell Systems, Inc., South Bend, IN 1997-1998 System Administrator
Provided technical support, system maintenance functions and training for online report system on UNIX based platform.
Quality Dining, Inc., Mishawaka, IN 1997-1998
Technical Support Team Leader
Managed Customer Support Center for multiple users across the Midwest using client/server and PC based technology.
* Provided support for all hardware and software issues.
* Performed second level support for difficult problems.
* Expedited problem resolution.
* Developed documentation used for training purposes.
* Managed all Customer Support Center projects.

Associates, Bancorp Corporation, South Bend, IN 1989-1997
Infopac Administrator
Responsible for both technical and user support of the on-line report viewing facility for over 800 local and remote users.
* Oversaw both the mainframe and windows version of this system.
* Provided 7 X 24 hour support for all batch jobs.
* Created jobs and JCL to add data to this facility.
* Monitored system access.
* Provided problem resolution.
* Created training documentation.
* Provided training for all levels of users.
Problem and Change Coordinator
Maintained problem & change standards for technical staff via Netman application.
* Oversaw the management of all problems and changes associated with programming.
* Expedited the resolution and management of both.
* Escalated as necessary to resolve, through the management hierarchy.
* Facilitated upper-management problem and change (PAC) meetings.
* Created monthly graphs and statistics for management.



Education
B.A. English, Indiana University

Professional Development
Various Microsoft classes and seminars
Company -sponsored technical and financial training sessions

Technical Skills
TestComplete, SQL 2005, Oracle, Access, Rational Robot, SourceSafe, PerForce,
Microsoft Office, Rally

References
On request

Certifications
See above


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